I do tend to like NVLTY clothing. But I do think having to pay £4.99 for returns is annoying. I received a faulty item a few months ago and was required to pay £4.99 to return it. Which I didn’t even... See more
Company replied
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Review summary
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I ordered 5 items at the same time & only 1 item arrived and I am still awaiting my 4 other items. I also paid for next day so I am very unimpressed.
Company replied
Honestly speaking you guys service is top notch and I give it to your team…I bought the wrong size in small instead of large,reached out to the them via email and they helped me with all of the proces... See more
Company replied
If anyone's looking for alternatives to top designer jeans such as Balneciaga Lost Tapes, etc, the Vintage Stacked Jeans from NVLTY are a great pair. You can tell they take quality seriously and pay a... See more
3.1
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 32% of negative reviews
Typically replies within 2 weeks
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Reply from N V L T Y London
Hi Robiel,
Sorry to hear that! I have attached a link to our help page where instructions regarding how to return for a refund or an exchange can be found so you can get the right size for you.
Help page link - https://help.nvltylondon.com/en/collections/3796897-returns-refunds
Kind Regards,
N V L T Y
Quick fast delivery love my purchase…
Quick fast delivery love my purchase the quality i will keep shopping at NVLT
1 May 2026
Reply from N V L T Y London
Hi Wayne,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
amazing quality clothes !!!
1 May 2026
Reply from N V L T Y London
Hi Ashley,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
I ordered from here multiple times…
I ordered from here multiple times starting last summer let me just say the clothes quality materials is next to none every piece I’ve ordered is one of my favourite clothing brands since last year they make there clothes properly and delivery super fast everything I’ve ordered is true to size also the value for money is so worth it I used to order from another online clothing company begins with M the prices and the clothes are ridiculous I will never order from them again this company has stayed consistent and I’m happy with my orders I will be ordering more in future keep it up NVLTY don’t change your quality and prices many thanks for all your hard work you put other online clothing company’s to shame
24 April 2026
Reply from N V L T Y London
Hi,
Thank you for your kind words! We really appreciate the review.
Kindest Regards,
N V L T Y
Reply from N V L T Y London
Hi Aloysius,
Sorry to hear that! If you are still having issues could you please send us an email to contact@nvltylondon.com with your order number and further details of the problem you are having and a member of the team will look into this for you asap.
Kind Regards,
N V L T Y
I was told I would have next day…
I was told I would have next day delivery if I ordered before 7.30pm and my order hasn’t even been shipped
2 May 2026
Unprompted review
Reply from N V L T Y London
Hi Andre,
Sorry to hear that! If the order still hasn’t been received please send us an email to contact@nvltylondon.com and a member of the team will look into this for you asap.
Apologies for any inconvenience caused.
Kind regards,
N V L T Y
10/10
I must say, I'm really impressed with the standard of the clothing, I've ordered 2 tracksuit bottoms and they are well made and the quality of the material is good. I also have to give the customer service team a 10/10, anytime I email them, they've got back to me very quickly. Delivery is excellent as they delivered my items the next day as promised. To be honest I cannot find any fault or issues. I will definitely be ordering more stuff from them in the future. Well done NVLTY!!
29 April 2026
Reply from N V L T Y London
Hi Nuvel,
Thank you for your kind words! We really appreciate the review.
Kindest Regards,
N V L T Y
Reply from N V L T Y London
Hi Nathan,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Good afternoon
Good afternoon, I just received my order, thank you very much to everyone on the team.
26 April 2026
Reply from N V L T Y London
Hi Miguel,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi,
Sorry to hear that! According to our system your order was delivered on the 23rd April, if this hasn’t been the case please contact us via our email - contact@nvltylondon.com and we will look into this for you.
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Anthony,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
fast delivery and very happy with the…
fast delivery and very happy with the product I brought.
28 April 2026
Reply from N V L T Y London
Hi,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
Excellent Product !
Very great product I’m not gonna lie I was very impressed with the quality for the price also ! Keep them coming thank you !
23 April 2026
Reply from N V L T Y London
Hi Joao,
Thank you for your kind words! We really appreciate the review.
Kindest Regards,
N V L T Y
My order still hasn’t arrived a whole…
My order still hasn’t arrived a whole week later after it said next working day delivery which should have been last Monday
18 April 2026
Reply from N V L T Y London
Hi Jordon,
Apologies for any confusion! Unfortunately your order was flagged by our payment screening system which put the order on hold. We have resent the email requesting further information from you so we can verify this and get the order processed and dispatched asap.
Kind Regards,
N V L T Y
When you see the models wearing the…
When you see the models wearing the clothes you think it’s to suit them… The tracksuit I brought fitted perfectly, stylish and was of great quality. Exactly how I envisioned it. Will be buying from here again in the future!
24 April 2026
Reply from N V L T Y London
Hi Jordan,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Elroy,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
I didn’t get my items still holding up…
I didn’t get my items still holding up and I paid a lot for those items I’m still waiting, no feather update as been sent to me, the shipping on the website said I’ll take 2-3 business days yet the order was made on the 16
15 April 2026
Reply from N V L T Y London
Hi Jay,
According to our system the requested replacement item has been dispatched and should be delivered shortly.
Thanks for your patience!
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Aisha,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Zach,
We’re glad you’re happy with your order! Thank you for your kind review.
Kind Regards,
N V L T Y
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