N V L T Y London Reviews 

I didn’t receive my order, I’m not sure it was stolen or not

I ordered next day delivery still waiting on my package it’s been 3 days

I made two orders they charged me for next day delivery and then when the order went through it told me the item would be shipped nearly two weeks later maybe out sold out on the items instead of selling it for next day delivery

It’s all good
Normally I got my parcels on time really appreciate it thank you

This has been the worst online clothe ordering experience I’ve had so far. Today is May 27th and my initial order was in the middle of march. Within 14 days I requested my money back as this is a general consumer right in Europe. This wasn’t accepted. The entire story of my NVLTY London experience is too long to write here but they are an unprofessional company which have held my money for over two months without delivering product. An unnamed Person keeps telling me via e-mails „in 6-10 days your order will be received“ I don’t get any tracking numbers or shipping information. Only thing left to do is hand the matter over to a lawyer.
STAY AWAY FROM THIS SITE AND LET EVERYONE KNOW TO DO THE SAME!

Worst company used them two times and both times complete rubbish customer service , I've had a parcel delivered this time to a wrong address so I've requested a refund and yet again no reply from the company

nice and exactly as shown quick delivery

I ordered Saturday delivery before 7:30. And I did not receive my order or update.
I paid for this as a guaranteed service other wise I would of used normal delivery

I had a very poor experience and I’m so disappointed with the poor customer service I received. I paid for next day delivery and the item didn’t arrive. I sent a messaged after the third day to customer service and was informed the item was out of stock. If I didn’t contact them I wouldn’t have known and I needed it for a birthday. They told me I can order something else and that it will definitely come the next day. The next day the item still didn’t arrive and I sent another email and they said they were sorry and the item will take longer to come. I said this is very poor service and was hoping I would have some time of good will gesture for all the hassle. The customer service representative just said sorry there is nothing they can do. I asked for there name and if I could speak with a manager to see if there is something they can do and I was ignored. It’s now been 3 days and the second item which I no longer need still hasn’t arrived. I will have to spend more time to return it and have had to keep chasing them up. I wouldn’t order from them again due to the poor customer service. I am aware somtimes there are mailing issues but the service and lack of customer service is extremely poor.

Ordered a pair of jeans two weeks ago and emailed many times and got a response of sayin there gonna ship it out urgently and then sayin mthe item I ordered isn’t in stock after that I replied saying I’ll choose another pair of jeans and still haven’t gotten a response for the whole day.

Package never arrived.

Really impress with the quality of this brand. Highly recommended.can’t wait to get some more .happy with the speed of delivery. Happy customer

Please stay away from this company. Over 2 months and still haven't received my items and they are denying me a refund.

I’ve tried ordering the same T‑shirt from NVLTY twice now, and both times it’s been a total disaster.

First time round, I ordered it ahead of a holiday, with an estimated delivery for the next day. It never showed up. I had to chase them up by email 2–3 days later, only to be told there had been a stock error and the item was actually out of stock. They never bothered to inform me themselves I had to find out by chasing them. They did issue a refund eventually, but it was far more hassle than it should have been.

I decided to give them a second chance when I saw the same T‑shirt was back in stock. I ordered it again, and was told it would be dispatched on 20 May the day before my trip, which I thought would be fine. Then I got a notification from Royal Mail saying it had been delivered. I checked everywhere, asked everyone in the house nothing. When I looked at the proof of delivery, it showed the courier had tried to force the parcel through the letterbox. It wouldn’t fit, so they just left it hanging out, fully visible to anyone passing by. I live on a very busy road, so it’s no surprise at all that it went missing.

I contacted customer service straight away to explain. They said they could resend the order, but that made no sense I’d ordered it specifically for my holiday, and a replacement wouldn’t arrive in time. I told them I’d already had to buy something else to wear for my trip because of their issues, and that since I’d never received the item, I just wanted a refund.

Long story short: they are refusing to refund me for something I never got. This is the second time I’ve had major problems with the exact same item, and their customer service has been unhelpful and lacks any accountability whatsoever. Avoid at all costs – terrible service, unreliable delivery, and they don’t care about their customers.

I’m a member and was asked to send ID after a purchase. Absolutely ridiculous. Messed up my holiday plans too.

i’m giving the NVLTY team 1 star because their lack of communication and punctuality is extremely unprofessional. delays can happen and that’s understandable, but customers should be informed about them without having to chase updates themselves. i placed my order and received little to no communication regarding the status of my delivery, which is frustrating and concerning as a customer. better transparency and customer service is seriously needed.

Fast shipping

The product is not of good quality

Bad customer service and shit tracksuits