I'm extremely please with the knowledge and service I got from the sales representative, I have to say the activation was simple and she was patient, but did misinform me about my dashboard plan, I di... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent choice of various APMS, low fees, efficient and fast support team, always available. Working with Nuvei makes processing easy as you get in one place a cashier and the payment methods requir... See more
Company replied
The attention I received was excellent. The challenge I faced was obviously not a challenge, at all, for Nuvei or its employee. And yet, I can say, the solution was conveyed in a professional and non... See more
Company replied
Nuvei is great company for mid to big businesses. Our companie is working with them for over a half a decade now and we are very happy to have this relationship growing every year. I would recommend t... See more
Company replied
Company details
Written by the company
Nuvei is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in over 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
Contact info
1100 Boulevard René-Lévesque W., H3B 4N4, Montreal, Canada
- wecare@nuvei.com
- nuvei.com
3.8
Great
824 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and Professional
I was pleasantly surprised by the rapid and professional response to my inquires and opening challenges.
18 September 2024
Reply from Nuvei
Hi Bruce,
Thank you so much for taking the time to share your experience. I'm glad to hear we exceeded your expectations! Welcome and thank you for choosing Nuvei to support you and your business.
-Natalie
The agent was professional/ patient /…
The agent was professional/ patient / friendly/ good listening/ and caring person
I felt relief of my stressful day and peace of mind for next day by solving the problem that occurred today
Thanks 🙏
25 September 2024
Reply from Nuvei
Hi,
Thank you so much for this raving and touching review ! Your patience and understanding during this time is admirable and appreciated. I'm glad we were able to assist you in resolving the issue promptly .
-Natalie.
Great Support 09/24/2024
Our entire system went down on Monday & were told it was a Canada wide outage . Tuesday I had tech support walk me through the fix.
24 September 2024
Reply from Nuvei
Hi Ellen,
Thank you so much for your kind words and understanding .
I'm glad to hear the issue is now resolved for you.
We appreciate you !
-Natalie
Reply from Nuvei
Hi Balpreet,
Thank you so much for your kind words ! We aim to do the best for our merchants and your recognition means everything :)
-Natalie
Great experience with Jayden at Nuvei
The sales rep, Jayden was very helpful and pleasant to deal with.
16 September 2024
Reply from Nuvei
Hi Sheryl,
Thank you so much for taking the time to leave this review for Jayden :) Your feedback motivates us to continue our efforts. Looking forward to serving you again, thank you !
-Natalie
The employee I spoke to (unfortunately…
The employee I spoke to (unfortunately I don't remember his name) was very polite and professional in his responses.
13 September 2024
Reply from Nuvei
Hi Oleg,
Thank you so much for your kind words! I will make sure to pass along the message. We look forward to supporting you further down the road :)
-Natalie
The switch over went smooth
The switch over went smooth. Everything works as promised. Thanks
6 September 2024
Reply from Nuvei
Hi Merle,
Thank you so much for taking the time to leave your amazing review. We appreciate you and are looking forward to doing business together. Thank you for choosing Nuvei :)
-Natalie
I was unable to use my point of sale…
I was unable to use my point of sale machine, with help from your company, it started working. 1 day later, I can no longer use my point of sale again. ????????????
3 September 2024
Reply from Nuvei
Hi Elayne,
I'm very sorry to hear about your ongoing technical issue. Thank you for your feedback. One of our Merchant advocate specialists will contact you as soon as possible to assist you.
-Natalie
Bad sales practice- trickery and…
Bad sales practice- trickery and entrapment is what this company is about.
Excessive and hidden fees.
The process to monitor your account is tedious and disheartening, almost like they have structured it so merchants will be distracted from their extravagant fees.
They’ve done well to hide the fact that they are trapping people in a contract for 3 years and a $339 fee will be charged once you cancel.
Worst company ever!!
4 September 2024
Unprompted review
Reply from Nuvei
Hi Valerie,
I'm so sorry to hear about your negative experiences with Nuvei.
I completely understand your frustration. I would love the opportunity to review what happened and to see how we can make it right. Please contact us at wecare@nuvei.com with your merchant ID and contact information and we will do our best to assist you.
Reply from Nuvei
Hi Kola,
Thank you so much for the kind words ! I'm happy to hear you got the assistance you needed :) We look forward to supporting you further down the road.
-Natalie
The best pos machine
When i got this machine and call the customer service they give me the best service
19 August 2024
Reply from Nuvei
Hi Syed ,
We appreciate you taking the time to leave a review .Thank you so much for your kind words ! I'm glad you got the best service and we will continue working hard to make sure it is the case each time you need us :)
-Natalie
HOW DO YOU NOT HAVE A CUSTOMER SUPPORT…
HOW DO YOU NOT HAVE A CUSTOMER SUPPORT PHONE LINE?
SILLY SIMPLE PASSWORD GOT LOCKED OUT AND YOUR SELF HELP WAS NO HELP.. AND NO PHONE SUPPORT..
FINDING ANOTHER VENDOR TODAY...
26 August 2024
Unprompted review
Reply from Nuvei
Hi Rob ,
Thanks for sharing your feedback. I'm very sorry to hear that your experience was not up to standards with our self serve support at Nuvei .We do have merchant support lines you can call 18777723346 in the US or 18666873722 in Canada. You can also contact us via email at wecare@nuvei.com including your merchant ID and contact information and we can have a merchant advocate specialist call you to assist with your password reset. Hoping to hear from you soon so we can make things right. Thank you.
-Natalie
Reply from Nuvei
Bonjour Anthony,
Merci d'avoir pris le temps de nous laisser cet avis 5 étoiles ! Nous sommes heureux d'apprendre que vous appréciez le service et nos produits. Nous sommes honorés de vous avoir comme client :)
-Natalie
This company is a scam
This company is a scam. Do not use them. Their marketing is fraudulent. They almost destroyed my business because they were completely unresponsive to me after dozens of contacts with them regarding fraudulent credit card transactions occurring against my web based business. These transactions were easily detectable and could have been blocked with basic security measures that they failed to implement. Not only this, but Nuvei charged very large fees against me for these fraudulent charges that they allowed and continue to allow to process. Their customer service department is non existent. I think they just provide AI generated responses to my requests. When you call them they just say they assigned a ticket and that someone will contact me, but they never do. This company is seriously a scam and probably will be shutdown at some point hopefully. Don’t trust the positive reviews here. I bet they are generated from Nuvei. This company is probably run out of someone’s basement with a bunch of blatantly dishonest marketIng. It is so frustrating what I have had to experience that these crooks allowed to happen. Total negligence. I may be moving forward with legal action against them from the damages suffered by my business. This should not be happening in the USA. I have extensive documentation proving all of this.
24 August 2024
Unprompted review
Reply from Nuvei
Hi Anthony,
I'm very sorry to hear about your negative experience with Nuvei and for the inconvenience the outstanding problem has caused. Your feedback is very important and we don't take your concerns lightly. I've escalated the matter and you will be contacted within 1 to 2 business days by the right team.
Thank you for your patience .
-Natalie.
Reply from Nuvei
Hi Jeff,
Wow thank you for this amazing review , you've just made our day here ! Glad we were able to resolve your inquiry and we will work hard to continue providing you with the best service :)
-Natalie
Reply from Nuvei
Hi,
Thank you so much for the kind words and for taking time to leave your 5 star review :) We hope to and will continue working hard to meet your expectations going forward !
-Natalie
Employees were very patient with my…
Employees were very patient with my questions and problems. Explanations and directions were clear and simple
13 August 2024
Reply from Nuvei
Hi Leslie,
Thank you so much for the amazing review !
Your feedback means the world and helps to keep us motivated to work harder to make sure we provide experiences as seamless as yours :)
-Natalie
Reply from Nuvei
Hi Alireza,
Thank you so much for taking the time to share your comment!
We appreciate you and we will strive to always be as efficient when assisting you :)
-Natalie
Reply from Nuvei
Hi Lawrence,
Thanks for the awesome review ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you :)
-Natalie
I Was with Nuvei for years and after…
I Was with Nuvei for years and after them constantly raising my rates without my knowledge I decided to go with a different company. They charged me over $734 in cancellation fees. I will NEVER work with this company again. When I was asking about getting a better rate or I would be leaving never once did they meantion the cancellation fees. They are sneaky and unethical and I would never recommend them to any business.
8 August 2024
Unprompted review
Reply from Nuvei
Hi ,
Thanks for sharing your feedback. I'm very sorry to hear that your experience was not up to standards with Nuvei. I would love to take a look into what happened and evaluate how we can make it right .Please contact us at wecare@nuvei.com and include your merchant ID with details. Thank you.
-Natalie
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