Good morning. After my telephone conversation with Leah in Customer Service, I must say, my faith in Numan has been restored. Her courtesy, competence and empathy with my situation were second to non... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This is a serious outfit, right from the first contact to actually starting my TRT. The whole team & service has been exceptional specifically Mikey, who has gone above and beyond with every request... See more
Company replied
Numan have coaches and clinicians who keep in touch checking how you are and offering help and advice where necessary. The app has a bot who you can ask various questions to and get great help. I feel... See more
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I've started trt through numan..ime on my second week..and I can't believe how different I feel already.. ime feeling very positive..my libido has already very much improved..all my online interactio... See more
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Company details
- Pharmacy
- Online Pharmacy
- Online Prescription Medication Vendor
- Vitamin and Supplements Store
- Weight Loss Service
About Numan
Written by the company
About Numan
We treat common health conditions with personalised plans that alleviate symptoms and identify root causes. This holistic approach combines diagnostics, medication, supplements, individual clinical care, and digital health programmes.
So how do we work?
Just answer a few questions online about your health and one of our team of qualified clinicians determines if you’re suitable for a repeat prescription, delivered discretely to you every month (or 3 months if you choose). It’s that easy. You can delay, or pause your deliveries any time.
We take your health seriously, so our team of health coaches, nutritionists and clinicians are here to support you throughout your treatment. If you need diet and lifestyle advice, or if you want to discuss your treatment, or make a change to your medication, we're here for you.The journey towards a healthier life and increased confidence begins with us. Check your eligibility here.
Numan is regulated by the Care Quality Commission, the independent regulator of all health and social care services in England.
Contact info
Farringdon Point, 33 Farringdon Rd, EC1M 3JF, London, United Kingdom
- 0808 169 9594
- help@numan.com
- numan.com
4.6
Excellent
34K reviews
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Very quick and professional help from…
Very quick and professional help from Beth.
28 May 2026
Unprompted review
Reply from Numan
Hi there Jakub, thank you so much for the feedback!
We’re thrilled to hear that Beth provided such quick and professional help. We’ll be sure to pass your kind words on to her.
If you ever need anything else, please just let us know!
Kind regards,
The Numan Team
Excellent Service
The service from Customer service and the Clinicians was excellent, Thank you.
28 May 2026
Unprompted review
Reply from Numan
Hi Lisa, thank you so much for the wonderful feedback!
We’re thrilled to hear that you received excellent service from both our customer support team and our clinicians. Providing seamless, coordinated care is exactly what we aim for.
Thanks for choosing Numan, and please let us know if you ever need anything else!
Kind regards,
The Numan Team
Eleanor was great
Eleanor was great! She dealt with my query instantly and was very pleasant to engage with 😊
28 May 2026
Unprompted review
Reply from Numan
Hi Callum, thank you so much for the lovely feedback!
We’re thrilled to hear that Eleanor was so pleasant to engage with and sorted your query instantly. We’ll be sure to pass your kind words on to her.
If you ever need anything else, please just let us know!
Kind regards,
The Numan Team
Beth was very knowledgeable and helpful…
Beth was very knowledgeable and helpful , thank you
28 May 2026
Unprompted review
Reply from Numan
Hi! Thank you so much for the feedback!
We’re thrilled to hear that Beth was both knowledgeable and helpful in resolving things for you. We will be sure to pass your thanks along to her.
If you need anything else at all, please just let us know!
Kind regards,
The Numan Team
Reply from Numan
Hi there, that is exactly what we love to hear!
We're thrilled to know everything is working well and going smoothly for you. Thank you for the update, and remember we're always here whenever you need us.
Kind regards,
The Numan Team
CARE
My experience of a member of Numan called Tosin was amazing could not been helped any more.
Tosin is a credit to Numan.
28 May 2026
Unprompted review
Reply from Numan
Hi there Sue, thank you so much for this wonderful feedback!
We are thrilled to hear that Tosin provided such amazing support and went above and beyond to help you. He truly is a credit to the team, and we will make sure your kind words are passed along to him.
If you ever need anything else, please don't hesitate to reach out!
Kind regards,
The Numan Team
Easy to deal with
Easy to deal with. Great communication. Quick delivery. I've used a few different providers and Numan are one of the best
28 May 2026
Unprompted review
Reply from Numan
Hi Shelagh, thank you so much for this! Knowing you've tried a few different providers and rate us as one of the best is the ultimate compliment.
We’re thrilled that the communication, delivery speed, and overall experience have been spot on for you.
Thanks for choosing Numan to look after your health- we're happy to have you with us!
Kind regards,
The Numan Team
Reply from Numan
Hi there Mandy, thank you so much! We are thrilled to hear that you love the weekly check-ins and always find our advice helpful.
Supporting you consistently throughout your journey is exactly what we aim for, so it's wonderful to know it's making a positive difference.
We'll be right here for your next check-in, but if you need anything in the meantime, please just let us know!
Kind regards,
The Numan Team
Best progress I’ve ever made
So simple to use, great support when you need it. I’ve made the best weight loss progress I’ve ever made in my life. Thank you Numan!
28 May 2026
Unprompted review
Reply from Numan
Hi Andrew, thank you so much for sharing your incredible success!
We are absolutely thrilled to hear about the progress you've made! Knowing that the product and our platform is simple to use and that you feel well-supported is exactly what we aim for.
Keep up the amazing work, and remember we're always here whenever you need us!
Kind regards,
The Numan Team
Helpful, polite staff, answering enquiries quickly.
No problems with service, very helpfull
20 May 2026
Thoughts so far
More expensive than other companies, but I have appreciated having a coach. Very helpful advice and encouragement from Jordan.
I’m losing weight and only a few lbs to go so the treatment is effective
20 May 2026
Christina was very helpful during our…
Christina was very helpful during our chat
28 May 2026
Unprompted review
Reply from Numan
Hi Michael, we’re so glad to hear that Christina was helpful during your chat!
We'll be sure to pass your kind words on to her. If you need anything else, please just let us know.
Kind regards,
The Numan Team
The Tadalifil daily is working fine…
The Tadalifil daily is working fine this time round, and there are no issues like before, so everything is good.
28 May 2026
Reply from Numan
Hi there, we are thrilled to hear that!
It’s wonderful news that the daily Tadalafil is working well for you this time around and that you aren't experiencing any of the previous issues. Finding the right rhythm with your treatment can sometimes take a little time, so we are delighted that everything is now exactly as it should be.
If you ever need to adjust anything or have any questions down the line, please remember we're always here to support you.
Thank you for being a valued part of Numan!
Kind regards,
The Numan Team
This has been a great help to suppress…
This has been a great help to suppress my apatite
28 May 2026
Unprompted review
Reply from Numan
Hi Andrew,
We are absolutely delighted to hear that your treatment has been such a great help in suppressing your appetite! Managing cravings and finding that extra bit of control is a huge part of the journey, so it is fantastic to know that it is working effectively for you and making a real difference.
Thank you so much for taking the time to share your positive progress with us. We are incredibly proud to be supporting you, and please remember we are always right here on standby to help you keep that great momentum going as you work towards your health goals!
Kind regards,
The Numan Team
Numan - Great Experience
Great experience with Numan. Wilfred provided all the options available for a subscription to save between 8 - 16% on my treatment plan - signed me up and kept me fully updated with all the changes.
28 May 2026
Unprompted review
Reply from Numan
Hi Neil,
We are absolutely thrilled to hear that you have had such a great experience with us! We know that finding the right balance between premium care and great value is incredibly important, so it is fantastic to hear that Wilfred was right there to guide you through all the available options to help you save between 10% and 20% on your multi-month treatment plan.
Getting you seamlessly signed up and keeping you fully updated with all the changes is exactly the kind of proactive, dedicated service we pride ourselves on. We will be absolutely delighted to pass your wonderful praise and recognition along to Wilfred!
Thank you so much for taking the time to share your positive experience, and please remember we are always right here on standby to keep your journey running smoothly and affordably!
Kind regards,
The Numan Team
Great Support
I’ve had great support from Numan and wouldn’t hesitate recommending them. In particular, my health coach Jamie, has been amazing. Quick to respond, helpful, knowledgeable and the right balance between professional and friendly, putting you at complete ease.
28 May 2026
Unprompted review
Reply from Numan
Hi Jennie,
We are absolutely thrilled to hear that you have received such great support from us and that you wouldn't hesitate to recommend Numan to others! Recommending us to family and friends is the highest compliment we could hope to receive.
It is especially wonderful to hear how much of an impact Jamie has made as your health coach. Building a strong, trusting relationship with your coach can completely transform your health journey, so it is fantastic to know that Jamie has been so quick to respond, helpful, and knowledgeable. Striking that perfect balance between being thoroughly professional and warmly friendly—while putting you at complete ease—is exactly what makes an amazing coach, and we will be absolutely delighted to pass your glowing praise along to him!
Thank you so much for taking the time to share your wonderful feedback. We are incredibly proud to be part of your journey, and please remember that both Jamie and the rest of our team are always right here on standby to keep supporting you every step of the way!
Kind regards,
The Numan Team
Reply from Numan
Hi David,
We are absolutely thrilled to hear that you have received such fantastic customer service from us! Providing a top-tier, helpful, and smooth experience is exactly what we strive for every single day, so it is wonderful to see our team hit the mark for you. 👏
Thank you so much for taking the time to share your lovely feedback and enthusiastic emojis. We are incredibly proud to be supporting you on your journey, and please remember we are always right here on standby whenever you need us!
Kind regards,
The Numan Team
Clinician team take a long time to come…
Clinician team take a long time to come back to concerns around pen issues. An AI bot will continue to reply to your emails and it’s taking me over a week to get a straight answer and still havnt heard back from a clinician!
28 May 2026
Unprompted review
Reply from Numan
Hello there,
We are truly sorry to hear about the delay in addressing your pen concerns and the frustration with our AI bot. We are actively looking into this to improve our response times and have requested your details to help you further.
All the best,
The Numan Team
Ed was fantastic
Ed was fantastic, very reassuring and sorted my problem as soon as he possibly could. Excellent customer service 👏 thanks Ed 😊
25 May 2026
Unprompted review
Reply from Numan
Hi Belle,
We are absolutely thrilled to hear that Ed took such fantastic care of you! We know how important it is to feel reassured when you have a problem, so it is wonderful to hear that Ed was right there to put your mind at ease and resolve everything for you as quickly as possible.
Providing excellent, swift, and comforting customer service is exactly what we aim for, and we will be absolutely delighted to pass your lovely praise, thanks, and emojis along to Ed! 😊👏
Thank you so much for taking the time to share your positive experience, and please remember we are always right here on standby if you ever need any further assistance in the future!
Kind regards,
The Numan Team
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