nuaquasystems.com Reviews 

187
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting their efficiency in resolving issues and providing peace of mind. Reviewers are particularly impressed with the prompt response times and the high quality of the products, such as water filtration systems. Many customers appreciate how these products significantly improve water quality, taste, and smell, making their overall experience very satisfying.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, politeness, and... See more

Product

Customers had positive experiences with product, with many reviewers highly recommending the water filtration... See more

Service

Clients share positive opinions on service, with many reviewers appreciating the excellent and dependable... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kayla went above and beyond my expectations today during our call. I had several questions/concerns and she methodically took each issue and explained and resolved. We have one remaining issue but she... See more

Rated 5 out of 5 stars

Kayla knew how to change the account to my name email and subscription payment since my husband has recently passed away. She then knew how to check the unit to see why the red light was flashing- it... See more

Rated 5 out of 5 stars

I've put off scheduling your automatic renewal of filters because I'm not great on new websites. After working with Jennifer (she was a life-saver) I am so glad that I got this going! Life is too sho... See more

Rated 5 out of 5 stars

I was trying to modify my subscription frequency online, but there was some error that would not let me complete the change. I called and was helped by Elijah. He knew exactly what I needed and recogn... See more


4.8

Excellent

TrustScore 5 out of 5

187 reviews

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4.8

All reviews

(187)

185 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this company

I love this company. Best filters ever!
When I needed to replace my shower filter, Clint was extremely helpful and made the process very easy.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Kayla knew how to change the account to…

Kayla knew how to change the account to my name email and subscription payment since my husband has recently passed away. She then knew how to check the unit to see why the red light was flashing- it meant look at the unit lights and change the filter indicated.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I've put off scheduling your automatic…

I've put off scheduling your automatic renewal of filters because I'm not great on new websites. After working with Jennifer (she was a life-saver) I am so glad that I got this going! Life is too short to stress over remembering to order filters. Jennifer made the process easy and she was able to create my getting all the replacements that I needed, at the change in schedule that I needed. Thank You Jennifer!!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great company to replace missing parts

Earl representative is Outstanding service. The company promptly replaced the missing parts at no additional cost. I truly appreciate their integrity and commitment to customer satisfaction.”

11 February 2026
Unprompted review
Rated 5 out of 5 stars

A Satisfied Customer …

I was very grateful to have finally get the product I needed. My fault I waited too long to send back the wrong order. Working with Jennifer has been a blessing. We kept up the communication, which is critical in solving issues. Customer Service gets a 5 ⭐️ rating. Thank You Jennifer.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick response

Quick response. Clint was very knowledgeable. He answered all my questions and was very patient.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Leaking unit replaced

I developed a leak in my Nuaqua water filter system. I sent a email on Saturday to customer support and received a response the following Monday morning. After answering a few questions I received another email Monday afternoon telling me they were sending me a new replacement unit. I couldn't believe how quickly my issue got resolved.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

NuAqua filters and support were able to help me

I have used Nu Aqua for a while and really do like the quality of water that comes out of their filtration system. Recently I had an issue with an order and Jennifer was able to help me out. I do appreciate the quality that NuAqua System has and look forward to using them for the future.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Kayla went above and beyond my…

Kayla went above and beyond my expectations today during our call. I had several questions/concerns and she methodically took each issue and explained and resolved. We have one remaining issue but she gave clear instructions and a follow up email to make responding easier. I could not be more pleased. Thank you Kayla!

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer support

I had an issue with my countertop system and Jennifer found a solution to the problem. I love that Nu Aqua has outstanding customer support and they always find a way to help you what you need, so major kudos to Jennifer and the customer support team!

3 February 2026
Unprompted review
Rated 5 out of 5 stars

I accidentally ordered the wrong RO kit…

I accidentally ordered the wrong RO kit and wanted to make a change. This was my first time ordering from Nuaquasystems.... I got on their live chat. Earl jumped on right away, I mentioned my problem, he did some aquafantastic magic (Yes this is a word) on the back end and fixed my order. Took all of maybe 5-10 minutes. I know that might seem like a long time but...compared to some places when online ordering....there was no 3 days back and forth via email with these guys, it was instant! my order is fixed (even though it was my own mistake) and these guys rocked it! This is how CS should be! For real.... Thank you, again! Excited to try out my new RO system!

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Clint Westwood was very helpful in clarifying how to order my replacement filters for my 800GPD system. He also did a great job answering all my questions and assisted me with applying for a filter replacement subscription to make future ordering a breeze. The subscription also provides me with a lifetime system warranty. Thanks!

3 February 2026
Unprompted review

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