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NUACOM Reviews 

403
•
TrustScore 5 out of 5

4.9

Phone and Internet Service
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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and efficiency of the staff, noting their prompt and precise responses to inquiries. The onboarding process is frequently highlighted as smooth, easy, and well-maintained, with many appreciating the quick setup and seamless transition without downtime. People also commend the excellent customer service, quick response times, and the user-friendly nature of the system. However, some customers also noted that direct message or instant message experiences almost jeopardized their deal, with slow responses and disconnections occurring occasionally. A few other people also felt that the trial limitations, such as a 60-second call duration, were restrictive, especially for those in different time zones.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease, efficiency, and smoothness... See more

Service

Clients share positive opinions on service, with many describing it as impressive, seamless, and excellent... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, patience,... See more

Response time

People report positive experiences with response times, highlighting the speed of account launching and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vaibhav understood exactly what we needed from Nuacom re call answering, diverting calls and calls from app. We were set up in no time and all working fine. Vaibhav also made suggestions about how Nua... See more

Rated 5 out of 5 stars

We recently moved out phone system to Nuacom. The onboarding process was easy and very well maintained by Nuacom team. At all stages we've been informed about what's going on and what actions are requ... See more

Rated 5 out of 5 stars

I recently switched to Nuacom. My previous provider had poor call quality on my landline. Nuacom helped me with numerous changes and tweaks with my new set up until I was completely satisfied. They we... See more

Rated 5 out of 5 stars

I've been using Nuacom software for 10 months and it's the best softphone I've ever used. The connection is always crystal clear, the ease and speed of use means I can get through calls quicker and th... See more

Company details

  1. Phone and Internet Service

Written by the company

We provide reliable and innovative IP phone systems for businesses of all sizes. The service is based on new technology, robust platform, cutting edge features and professional support. Switching to our service, businesses reduce the price of their phone bills by around 50%. High-quality handsets and a wide range of desktop and mobile apps are also provided, to increase the efficiency of your business communication.

Contact info

4.9

Excellent

TrustScore 5 out of 5

403 reviews

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No recent history of asking for reviews

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4.9

All reviews

(403)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

This is the worst VOIP service i have used.

This is the worst VOIP service that i have ever used in my life, even compared to ones used almost a decade ago, it is like they have regressed in technology somehow. Trust pilot is paid to cancel bad reviews so this will probably not show, but
Nuacom is hopeless.

You might be attracted to the prices & offers but they are of no use when you cannot use anything. The phone App needs very high quality net & DOES NOT
work on 4g.

12 December 2024
Unprompted review
NUACOM logo

Reply from NUACOM

Dear Muaz Zafar,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your dissatisfaction with our service, and we appreciate the opportunity to address your concerns.

We understand how crucial reliable communication services are, and we strive to deliver a high-quality experience. However, it's important to note that currently, our services are not supported in Pakistan. This is primarily due to regional limitations that affect the functionality of our technology, including factors such as local internet stability which is essential for VOIP services.

We are continuously working to expand our service areas and improve our technology to adapt to different regional conditions. Your feedback is invaluable in this process.

We regret any confusion about our service areas and are here to help with any further questions or if you need assistance with other services that might be available to you. Please feel free to reach out to our customer support.

Thank you once again for your feedback. We hope to serve you better in the future, should our services expand to new regions.

Warm regards,
NUACOM CS Team

Rated 5 out of 5 stars

Patrick Brennan Review of Nuacom

Nuacom is just a marvel to SIM providers. It’s customer service agents are happy to help with any challenges that a customer may have, and they will stay on the phone for as long as it takes to overcome them. Excellent company. Well ran.

12 December 2024
Unprompted review
NUACOM logo

Reply from NUACOM

Dear Patrick,

Thank you for your fantastic review! We're delighted to hear that you had such a great experience with our customer service team. At NUACOM, we strive to go above and beyond for our customers, and it’s wonderful to know our efforts are appreciated.

Thanks again for choosing NUACOM. We look forward to serving you in the future!

Rated 5 out of 5 stars

Very positive experience with NuaCom to…

Very positive experience with NuaCom to date. David supported understanding of system and account set up very well and Heather was super helpful in set up of dashboard etc. so far.

18 November 2024
Unprompted review
NUACOM logo

Reply from NUACOM

Dear Sinéad,

Thank you for the great review!
We're so glad to hear that David and Heather were able to assist you effectively with your system and dashboard setup. At NuaCom, we're committed to providing excellent service and support.

Thanks for choosing us!

Rated 5 out of 5 stars

Hi Vaibhav,

Hi Vaibhav,

It was really great working with you, you are super professional and answered all my questions Looking forward walking with your company NUACOM it is top class.

Thanking you
Blessings
Tommy

18 November 2024
Unprompted review
Rated 5 out of 5 stars

So fa so good

So fa, the device is so simple to restore, and the software is good and easy to use. The client service is good, and the function is powerful.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Just moved to Nuacom

Just moved to Nuacom, after endless trouble with Eir, and their shocking service, so glad we have moved. Nuacom are a very professional service, very helpful, very efficient, excellent service. Thanks to James and his team.

11 November 2024
Unprompted review

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