NUACOMReviews 

402
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and efficiency of the staff, noting their prompt and precise responses to inquiries. The onboarding process is frequently highlighted as smooth, easy, and well-maintained, with many appreciating the quick setup and seamless transition without downtime. People also commend the excellent customer service, quick response times, and the user-friendly nature of the system. However, some customers also noted that direct message or instant message experiences almost jeopardized their deal, with slow responses and disconnections occurring occasionally. A few other people also felt that the trial limitations, such as a 60-second call duration, were restrictive, especially for those in different time zones.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease, efficiency, and smoothness... See more

Service

Clients share positive opinions on service, with many describing it as impressive, seamless, and excellent... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, patience,... See more

Response time

People report positive experiences with response times, highlighting the speed of account launching and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vaibhav understood exactly what we needed from Nuacom re call answering, diverting calls and calls from app. We were set up in no time and all working fine. Vaibhav also made suggestions about how Nua... See more

Rated 5 out of 5 stars

We recently moved out phone system to Nuacom. The onboarding process was easy and very well maintained by Nuacom team. At all stages we've been informed about what's going on and what actions are requ... See more

Rated 5 out of 5 stars

I recently switched to Nuacom. My previous provider had poor call quality on my landline. Nuacom helped me with numerous changes and tweaks with my new set up until I was completely satisfied. They we... See more

Rated 5 out of 5 stars

I've been using Nuacom software for 10 months and it's the best softphone I've ever used. The connection is always crystal clear, the ease and speed of use means I can get through calls quicker and th... See more


Company details

  1. Phone and Internet Service

Written by the company

We provide reliable and innovative IP phone systems for businesses of all sizes. The service is based on new technology, robust platform, cutting edge features and professional support. Switching to our service, businesses reduce the price of their phone bills by around 50%. High-quality handsets and a wide range of desktop and mobile apps are also provided, to increase the efficiency of your business communication.


Contact info

4.9

Excellent

TrustScore 5 out of 5

402 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(402)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service

I had a really great experience with Nuacom. I had an issue with my landlines and had to change to Nuacom in an emergency and they resolved the situation so quickly. Excellent customer service.

31 January 2026
Unprompted review
Rated 4 out of 5 stars

Onboarding Rocked! Second Impression Much Improved.

My Onboarding manager Vaibhav delivered a quick response, thorough setup, troubleshot hiccups as they came up, and got me up and running same business day. He called me to offer onboarding earlier than standard scheduling; and probably stayed after business hours to get it done, too. Above and beyond!
Sales staff, like Anthony, via telephone was also quick and thorough.

DM/IM experience almost blew the deal. Once, responses were very slow and I got disconnected. Nobody ever reached back out to me after they had my info in several form submissions.
On another occasion, they wouldn't honor my 3 week trial promo. Or offer anything beyond standard to earn my business. And the trial only lets you dial/connect for 60 seconds.
Not being able to create an account or get started online, self started, in a more automated process, is quite inconvenient. Especially if you're not in UK timezones.
Excited to get started to assess the product itself.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service, extremely helpful and patient

Vaibhav was very helpful and patient with me during this call. I am not the most "tech savy", and he was very patient with me. He walked me through all the steps at ease, and answered any questions I had there and then. By the time the call ended, I was fully set up and able to use the features immediately. I would highly recommend this service. I only reached out yesterday to make an enquiry, and already before my morning coffee break, I am all set up and ready to go.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Super Service

Very helpful staff and eager to help solve any issues as quickly as possible. Basic handset is super and very quick to install. Only starting out with them but really looking forward to a long working relationship with NuaCom

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Seamless Process

This was such a seamless process from beginning to the end. Really happy with my choice of service provider.
I'm based in South Africa and using this app to communicate with clients abroad has made life much easier, thanks Nuacom!

14 October 2025
Unprompted review
Rated 5 out of 5 stars

I recently switched to Nuacom

I recently switched to Nuacom. My previous provider had poor call quality on my landline. Nuacom helped me with numerous changes and tweaks with my new set up until I was completely satisfied. They were extremely prompt and precise every time. I would have no hesitation in recommending them for phone services.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and technical support

I have done a lot of comparative shopping recently and Nuacom is one of the few companies that has real people who get in touch quickly to offer very personal sales service and friendly, understanding technical support for small companies. And they are so easy to get hold of. What a breath of fresh air.

17 September 2025
Unprompted review

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