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Nu-Sight Opticians Reviews 

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TrustScore 3 out of 5

3.2

Health & Medical
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  1. Health & Medical

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Your eye care experience should be all about you. From comprehensive eye examinations right through to selecting your new eyewear, each step of your journey

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3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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Rated 1 out of 5 stars

I think their cleaner went on holiday…

I think their cleaner went on holiday in 1990 and never came back. It is overheated with the door locked at all times. No fresh air running through the place, so not following COVID requirements. A breeding ground for germs. Difficult to hear the receptionist behind the plastic glass, speach muffled by the mask. Couldn't stay for my appointment for fear of catching something. You would of thought they'd clean the place for COVID. Unfortunately stay well clear unless you want time off work.

26 June 2021
Unprompted review
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Reply from Nu-Sight Opticians

Thank you for leaving a review. I apologise that this response is so delayed - as a small independent practice I don't monitor Trustpilot regularly, and I only became aware of this feedback recently. I'm sorry for that.

I'm also sorry your experience in 2021 left you feeling uncomfortable. During that period we were operating under mandatory COVID safety protocols required of all NHS-registered clinical settings - including locked door entry, physical screens at reception, and restricted ventilation. These were Government and NHS guidelines applied to every healthcare practice, not choices unique to Nu-Sight. Our priority throughout was the safety of both patients and staff.

We're sorry the circumstances meant you weren't able to stay for your appointment. Had you been able to speak with us at the time, we would have been happy to address any concerns directly.

Those restrictions are long behind us. Nu-Sight is back to the warm, open practice our patients have known for over 30 years, and we'd genuinely welcome the chance to look after you properly if you ever wish to return.

Nat Vaja
Founder & Principal Optometrist, Nu-Sight Opticians

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