GREAT COMPANY I have never had any issues ordering items from NSW CPAP over the years. Very prompt response when order sent in. Great communication during entire process. Very quick delivery timefram... See more
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We are Sydney’s trusted independent CPAP retailer NSW CPAP is Australia’s most trusted name in sleep apnea machines, masks and accessories. Our four conveniently located clinics around Sydney covering all points of the compass with 6 locations and a commitment to delivering unmatched customer care, our sleep specialists are here to help you find the right equipment to suit your needs, budget and lifestyle. Whether you are new to CPAP therapy or just looking to update your existing equipment, NSW CPAP is your one-stop-shop for quality sleep apnea machines and accessories.
Contact info
Level 1, Suite 3, 49 Grosvenor Street, 2025, WOOLLAHRA, Australia
- 1300414190
- sales@nswcpap.com.au
- nswcpap.com.au
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Replied to 8% of negative reviews
Typically replies within 2 weeks
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Quick delivery
It arrived all good.
I received everything i ordered in a…
I received everything i ordered in a timely manner.
The price was also very good.
The products arrived in great condition.
Went through all the products & told…
Went through all the products & told about return policy.
Easy online purchase process and…
Easy online purchase process and friendly and helpful assistance at the Miranda store pick up. Well done
Thanks Ben
Ben made the progress of buying a cpap machine very easy, with first hand experience, he understood what it was like to be buying something that you know nothing about.
the staff were really wonderful
the staff were really wonderful with a problem I had and they came back with an excellent reply and my order was delivered in a very short time. Thanks to all.
Staff are very helpful
Staff are very helpful and they had the parts I needed for immediate pickup
Fantastic service great communication…
Fantastic service great communication and friendly staff I can’t thank Port Macquarie staff enough I will be back thank you Ben
Rob
They can improve communicationNO COMMUNICATION.
They can improve communication. I ordered and paid for EXPRESS SHIPPING. it took eight days. No mention from the company that they were in a busy period and their packing etc took ages. When a company offers express shipping I expect my parcel usually overnight delivery or at least the next day. If I’d been made aware of the time delay I would have organised another way to collect.
I went to clinic at Dee why & was…
I went to clinic at Dee why & was helped by Leada, she was very helpful & knowledgeable, thank you
The assistant was quite knowledgeable
The assistant was quite knowledgeable.
Very helpful and I would recommend the company. Thank you. Also the price was very good.
The staff was very helpful when I rang
The staff was very helpful when I rang. Pleasant to talk to.Delivery was two days which is helpful when living a long way from towns.
Very helpful staff at the Grosvenor St…
Very helpful staff at the Grosvenor St centre. They were knowledgeable and helpful and followed up with me when the product came into their store. Thank you.
Mask doesn’t fit nice
Mask doesn’t fit nice! You have to tie it so hard that it hurts and leaves a marks on the face.
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