NSW CPAP Reviews 

5,073
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 949 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing professional advice, guiding them through setup processes, and demonstrating deep product knowledge. Consumers also note that orders arrive securely packaged, deliveries are remarkably quick, and equipment is offered at very competitive prices. However, some customers also noted communication difficulties and occasional response delays when trying to reach support outside of physical store visits. A few reviewers experienced unexpected shipping delays or felt that service levels fell short during particularly busy operating periods. Additionally, some people mentioned feeling rushed or encountering minor issues with specific product accessories and features.

What people talk about most

Product

People report positive experiences with product, highlighting great descriptions that make items easy to find... See more

Staff

Customers report widespread satisfaction and appreciation regarding the helpfulness and expertise of the... See more

Service

Clients share positive opinions on service, highlighting quick programming and helpful advice. Consumers... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently praising the swift and efficient... See more

Price

Reviewers consistently report satisfaction with the affordable and competitive pricing. Consumers note that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

GREAT COMPANY I have never had any issues ordering items from NSW CPAP over the years. Very prompt response when order sent in. Great communication during entire process. Very quick delivery timefram... See more

Rated 5 out of 5 stars

It’s simple and absolutely stress free buying all things CPAP related - if you’re not 100% confident of your needs you can always call and chat to a staff member. In every situation I’ve needed help... See more

Rated 5 out of 5 stars

The go to place in the Sutherland Shire for the best results for you & your specific needs that you require for the best health as well as your sleep. Been coming here for over 2 years and the team... See more

Rated 5 out of 5 stars

As a regular buyer of CPAP equipment over the years via NSW CPAP. My latest purchase - Löwenstein Prisma20A Automatic CPAP Package was offered at a great price, and when I picked up the package the st... See more



Company details

  1. Health & Medical

Written by the company

We are Sydney’s trusted independent CPAP retailer NSW CPAP is Australia’s most trusted name in sleep apnea machines, masks and accessories. Our four conveniently located clinics around Sydney covering all points of the compass with 6 locations and a commitment to delivering unmatched customer care, our sleep specialists are here to help you find the right equipment to suit your needs, budget and lifestyle. Whether you are new to CPAP therapy or just looking to update your existing equipment, NSW CPAP is your one-stop-shop for quality sleep apnea machines and accessories.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(5,073)

889 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great first experience

First time at this business. The owner warmly greeted me and was very friendly and helpful, despite me only looking for an inexpensive spare part. Good vibes.

20 July 2026
Rated 1 out of 5 stars

Disappointing

Disappointing. Two weeks after I placed the order & you took my money, the product had not arrived & I received no notification of the reason for the delay. When I enquired I was advised the produced had been out of stock & had just arrived, (how miraculous is that!) I do not believe that. I believe you forgot to send my order. So please have the decency to own up to it.

14 July 2026
Rated 5 out of 5 stars

The reviews are true

Just been diagnosed with sleep apnea. After researching places to purchase and receive support I discovered NSW cpap. They already had great reviews and after visiting I can see why. Maria at Miranda was very helpful.

3 July 2026
Rated 3 out of 5 stars

Online delivery service 11 days

Ordered online 6 July 2026 expecting delivery in 3-6 days.
Did not receive goods until 17 July 2026.
This is bad service considering I am 3 hrs from Sydney.
Next time I will phone up and order. Delivery time is much faster.

6 July 2026

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