From the time claim went in. Been very efficient and covered what was in policy with no quibble within 10 days. Called and spoke to Oliver in customer services who explained ongoing treatment, medicat... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Conrad phoned me back promptly. He did his best to find me a good deal, it just isnt worth my while at the moment. I understand that insurance companies have to make a profit but theyre supposed to sa... See more
Company replied
Rang to discuss my renewal quote. Elliot was very helpful and explained in lay man's terms the minefield that is pet insurance! Tweaked my pets cover to a more appropriate one which was also cheaper.... See more
Company replied
I managed to speak to an operator straight away, wasn’t on hold for long, which is always a bonus. My premiums went up this year, but phoned them and managed to get the price down, good to speak to Ge... See more
Company replied
Company details
About Now Pet
Written by the company
Affordable, no-nonsense lifetime pet insurance for dogs and cats
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
FREE 24/7 vet support
UK customer service
15% multi-pet discount
Excesses from as low as £99
0% interest monthly plans
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Contact info
United Kingdom
- 01992 926006
- nowpet.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ROBYN was extremely helpful with my…
ROBYN was extremely hrlpgil with my query do highly recommended
5 June 2026
Unprompted review
Reply from Now Pet
Thank you for leaving us a 5 star review. I am so pleased to hear Robyn was helpful with your query.
The person I spoke to was very helpful…
The person I spoke to was very helpful and was able to answer my questions
2 June 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us a lovely review Jennifer.
Call handler experience
The call handler was probably one of the most experienced and kindest person I’ve ever dealt with on the phone 100 percent 10 out of 10, the call was so smooth and easily handled
5 June 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us a review Robert. I am so pleased to hear that you had a great experience speaking to our team.
Robyn was very polite and very helpful
Robyn was very polite and very helpful. Happy to answer my questions
4 June 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us a review Sam.
Nancy was brilliant
Nancy was brilliant. I called to cancel the policy and was gently persuaded to stay and upgrade to a better policy.
Great customer service
4 June 2026
Unprompted review
Reply from Now Pet
Hello Ellie, thank you for leaving us a lovely review and for choosing to stay with now Pet for another year. We trsuly appreciate your lovely feedback and are so pleased to hear that Nancy was able to go through your options and benefits as a Now Pet customer.
Hannah didn’t stop until I was…
Hannah didn’t stop until I was satisfied and she helped sort my query. Extremely pleasant and very helpful
4 June 2026
Unprompted review
Reply from Now Pet
Thank you for leaving us a lovely review Sindy.
Robyn was very helpful and pointed me…
Robyn was very helpful and pointed me in the right direction
4 June 2026
Unprompted review
Reply from Now Pet
Hello Curtis, thank you for taking the time to share your experience with us.
Brilliant customer service
Kim was really quick to answer the phone and I was not left waiting in a long queue. Kim was really polite and quick to answer my query about a recent claim. The company has always been fantastic since I moved over to them.
3 June 2026
Unprompted review
Reply from Now Pet
Thank you for leaving us a lovely review Laura. I am so pleased to hear that Kim was able to assist you with your claim query.
Reply from Now Pet
Thank you for leaving us a 5 star review Kellie.
Called to see if my renewal premium could be reduced
George was very prompt and helpful and was able to reduce my renewal premium.
3 June 2026
Unprompted review
Reply from Now Pet
Hello Paul, thank you for sharing your renewals experience with us.
Think the company is a breed itself…
Think the company is a breed itself ....Robdog. you only know how good an insurance company are when you need to claim. Would not recommend this company .They paid out £45 after we were billed £400 after an attack on our little Shitzu by an enormous Alsatian. They said she did not need an emergency vet appointment so they would not meet the cost .
15 January 2026
Unprompted review
Reply from Now Pet
We’re really sorry to read this Cherie, especially given the circumstances involving your dog. We understand how worrying and upsetting it is when a pet needs urgent treatment, and we appreciate how disappointing it must feel if the amount paid was not what you expected.
We cannot discuss the details of an individual claim publicly, but we would like the opportunity to review this for you and make sure the decision, policy wording and assessment have been clearly explained. As TrustPilot is a third-party platform, I have sent you a message directly via TrustPilot for further details (please note that this will come from TrustPilot and not Now Pet Insurance). If you can reply to that message with your policy number and contact number.
Update: Hello Cherie, as you have not provided us with any further details unfortunately I am unable to take a further look into this. If you wish for us to take a further look into this please email customerfeedback@tedaisy.com.
I Done online chat with Sophie through…
I Done online chat with Sophie through perfect pets to find out i was with the sister company now pets, Sophie was very helpful and sent the links i neeed to get to my policy. Thanks
2 June 2026
Unprompted review
Reply from Now Pet
Hello Nicola, thank you for taking the time to leave us a review. I am so glad Sophie was able to help resolve your queries.
Sophie was super helpful and went above…
Sophie was super helpful and went above and beyond to resolve my issue. I can’t recommend her enough.
2 June 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us a review Dan. I am so glad to hear Sophie was able to assist you with your query.
Very professional and Kim dealt with…
Very professional and Kim dealt with my problems very quickly.
2 June 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us a 5 star review Graham. I am so glad to hear Kim was able to quickly resolve your query.
Polly was reassuring and helpful as I…
Polly was reassuring and helpful as I was requesting when my payment would be made.
2 June 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us a 5 star review. I am so pleased Polly was able to assist you with your query.
Thank you polly
Thank you polly, the customer service lady I spoken to today was lovely. She was so patient and caring as I do struggle with my health condition at times. I have spoken to other members of staff I don’t remember there names a very nice helpful man was very kind when I spoken to him before Polly.
Thank you, Carole.
1 June 2026
Unprompted review
Reply from Now Pet
Hello Carole, thank you for taking the time to leave us a lovely review. I am so happy to hear that Polly and our other team members have been able to assist you. Your kind comments are truly appreciated. Please do let us know if we can be of any further assistance.
Reply from Now Pet
Thank you for leaving us a 5 star review Leanne.
Emily was excellent and provided a good…
Emily was excellent and provided a good service
1 June 2026
Unprompted review
Reply from Now Pet
Hello David, I am glad to hear Emily provided good service on your call. Thank you for taking the time to leave us a review.
Such lovely ,caring and warm response…
Such lovely ,caring and warm response when I called ,highly recommend !!
1 June 2026
Unprompted review
Reply from Now Pet
Thank you for taking the time to leave us a lovely review Maykel.
Reply from Now Pet
Hello Jackie, thank you for taking the time to leave us a 5 star review.
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