I have a small pension with now through employer, I have been trying to withdrawer since early march, had same problem as most, sent documents as address changed, this part went well but to get my mon... See more
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Review summary
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It took from July 2025 to May 2026 to get my pension payout. This was due to email and login issues. It took my financial advisor to help me resolve this issue. My money could have been gaining intere... See more
Company replied
Very frustrating at the start as they thought I had 2 pensions. Then not told until my last call that I actually had to submit a form to get my pension, even though I said I would take it while on the... See more
Company replied
Well, your system eould not recognise my bank details, you already had my I D prior to the request to take pension discussion. Your email system is awkward. My payment still has not arrived in my bank... See more
Company replied
Company details
- Pension Fund
- Financial Institution
- Fund Management Company
- Investment Service
- Pension Office
- Retirement Scheme Provider
Written by the company
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Written by the company
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Contact info
4th Floor, 37 Park Row, NG1 6GH, Nottingham, United Kingdom
- trustpilot@nowpensions.com
- nowpensions.com
2.9
Average
1K reviews
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Reply from now:pensions
Hi Besim,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Reply from now:pensions
Hello Robert,
I’m sorry to hear you're facing a delay with receiving your payment.
I have sent you an email regarding this, if you could please review our email and get back to us.
Kind regards,
Terrible service
Terrible service . Took 3 weeks and still as of today not received my payment even though I told them
It’s urgent as in hospital and waiting to pay for prescriptions
11 May 2026
Reply from now:pensions
Hello Ramadan,
I’m sorry to hear you're facing a delay with your payment.
I have sent you an email regarding this, if you could please review our email and get back to us.
Kind regards,
It Was so Easy!
I have just retired and the process of withdrawing my pension from Now:pensions has been refreshingly straightforward.
6 May 2026
Reply from now:pensions
Hi Yvonne,
Thanks for taking the time to leave such a positive review.
We’re pleased to hear that the retirement process was straightforward.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Ellie
now:pensions
Efficient.Good guidance,plain and…
Efficient.Good guidance,plain and straightforward.Informative.
Everything went ahead as I had been told.
No complaints whatsoever.
11 May 2026
Reply from now:pensions
Hi Trevor,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Ellie
now:pensions
They really have a very professional…
They really have a very professional team and I can tell that I’m totally impressed about the matter how they are resolving pension’s people tasks.
8 May 2026
Reply from now:pensions
Hi Alex,
Thanks for taking the time to leave such a positive review.
We’re pleased to hear that you found our team professional.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Ellie
now:pensions
Everything was clear and easy to follow…
Everything was clear and easy to follow brilliant
6 May 2026
Reply from now:pensions
Hi Lesley,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Ellie
now:pensions
Reply from now:pensions
Hi Shaun,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Ellie
now:pensions
You spaying out all my savings ent email saying you have paid out…
You sent email saying you have paid out my savings which I have not received yet and every time I tried to log in kept saying account number wrong so very unhappy
8 May 2026
Reply from now:pensions
Hello Marion,
Sorry to hear about this. We clearly haven’t met your expectations.
Please email trustpilot@nowpensionstrust.com so we can answer your query in full.
Kind regards,
Ellie
now:pensions
Reply from now:pensions
Hi Jagrutiben,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Ellie
now:pensions
I have not received any money even…
I have not received any money even though the e-mail says it has been paid out
8 May 2026
Reply from now:pensions
Hello Seamus,
Sorry to hear about this. We clearly haven’t met your expectations.
Please email trustpilot@nowpensionstrust.com so we can answer your query in full.
Kind regards,
Ellie
now:pensions
Reply from now:pensions
Hello Stephen,
Sorry to hear about this. We clearly haven’t met your expectations.
Please email trustpilot@nowpensionstrust.com so we can answer your query in full.
Kind regards,
Ellie
now:pensions
Reply from now:pensions
Hi Sally,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Ellie
now:pensions
Reply from now:pensions
Hello Kenny,
Sorry to hear about this. We clearly haven’t met your expectations.
Please email trustpilot@nowpensionstrust.com so we can answer your query in full.
Kind regards,
Ellie
now:pensions
Terrible started my claim end of March…
Terrible started my claim end of March and I still haven’t received my money. It’s now the 8th of May. They said another 5 - 10 working days on Wednesday the 6th when I called again. However when I called on the 30th of April I was told 3-5 working days
Very poor service. I would not recommend
6 May 2026
Reply from now:pensions
Hello Donna,
Sorry to hear about this. We clearly haven’t met your expectations.
Please email trustpilot@nowpensionstrust.com so we can answer your query in full.
Kind regards,
Ellie
now:pensions
Quick and helpful
8 May 2026
Reply from now:pensions
Hi Carol,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Ellie
now:pensions
was so easy ,
was so easy ,
I followed the guidelines of the App and
within 2 weeks my money was paid into my account .
7 May 2026
Reply from now:pensions
Hi Stephen,
Thanks for taking the time to leave such a positive review.
We’re pleased to hear that the guidelines on our app were useful.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Ellie
now:pensions
Quick result
7 May 2026
Reply from now:pensions
Hi Barbara,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Ellie
now:pensions
It took from July 2025 to May 2026 to…
It took from July 2025 to May 2026 to get my pension payout. This was due to email and login issues. It took my financial advisor to help me resolve this issue. My money could have been gaining interest in my ISA for the months it took to sort this!!! I was not too pleased.
1 May 2026
Reply from now:pensions
Hello Elaine,
Sorry to hear about this. We clearly haven’t met your expectations.
Please email trustpilot@nowpensionstrust.com so we can answer your query in full.
Kind regards,
Ellie
now:pensions
Reply from now:pensions
Hello,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Ellie
now:pensions
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