I have a small pension with now through employer, I have been trying to withdrawer since early march, had same problem as most, sent documents as address changed, this part went well but to get my mon... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
It took from July 2025 to May 2026 to get my pension payout. This was due to email and login issues. It took my financial advisor to help me resolve this issue. My money could have been gaining intere... See more
Company replied
Very frustrating at the start as they thought I had 2 pensions. Then not told until my last call that I actually had to submit a form to get my pension, even though I said I would take it while on the... See more
Company replied
Well, your system eould not recognise my bank details, you already had my I D prior to the request to take pension discussion. Your email system is awkward. My payment still has not arrived in my bank... See more
Company replied
Company details
- Pension Fund
- Financial Institution
- Fund Management Company
- Investment Service
- Pension Office
- Retirement Scheme Provider
Written by the company
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Written by the company
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Contact info
4th Floor, 37 Park Row, NG1 6GH, Nottingham, United Kingdom
- trustpilot@nowpensions.com
- nowpensions.com
2.9
Average
1K reviews
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Hassle free
Hassle free, easy app to use and request what you wanted , quick to resolve any issues
19 May 2026
Reply from now:pensions
Hi Mary,
Thank you very much for your positive review.
We’re thrilled to hear that you found the app easy to use and were able to request all that you needed.
Knowing we helped you to resolve any issues is exactly what we aim for.
I’ll share your feedback with the team. They’ll appreciate it.
Thank you for choosing now:pensions and for sharing your experience.
With gratitude,
Judith
now:pensions
Reply from now:pensions
Hi Paul,
Thanks for taking the time to leave such a positive review.
We’re pleased to hear that the app was easy to use.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Judith
now:pensions
simple thankyou
18 May 2026
Reply from now:pensions
Hi John
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Judith
now:pensions
Tom James @ Now Pensions
Had help from Tom James at NowPensions and honestly he couldn’t have been better. Explains things clearly and makes you understand the whole process easily. Really good at his job and his customer service was second to none. Would highly recommend to everyone
18 May 2026
Unprompted review
Reply from now:pensions
Hi Jake,
Thanks for taking the time to leave such a positive review.
We’re pleased to hear Tom James helped you with your queries so efficiently.
We’ll pass your kind words on to him. He will be delighted to know he's made a difference.
Kind regards,
Heloise
now:pensions
If in doubt, ring the customer service number!
The start and the end of the withdrawal process were great - it was easy to submit the online request to withdraw my pension funds and the funds reached my account fairly rapidly. It was all a bit vague in the middle, though - there didn't seem to be a way to check online that the withdrawal request was progressing OK or to get an indication of when the funds would reach my bank account. Ended up phoning the customer support line where a very helpful lady answered all of my questions and put my mind at ease.
19 May 2026
Reply from now:pensions
Hi Bill,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
I’m sorry at times it felt confusing, we appreciate your patience and will review this to see where we can improve.
Your feedback means a lot to the team.
Kind regards,
Heloise
now:pensions
Reply from now:pensions
Hi Michelle,
Thanks for taking the time to leave such a positive review.
We’re pleased to hear that it was quick and easy for you to transfer your money.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Heloise
now:pensions
Reply from now:pensions
Hi Elaine,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Heloise
now:pensions
A good experience overall
A good experience overall. Took longer than expected to recieve my payout. Staff were very professional, knowledgeable and helpful
1 May 2026
Reply from now:pensions
Hi Dawn,
Thanks for taking the time to leave a positive review.
We’re pleased to hear that you had a good overall experience and that our staff were professional, knowledgeable, and helpful.
I’m sorry it took longer than expected to receive your payout, we appreciate your patience and will review this to see where we can improve.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Heloise
now:pensions
Very easy and efficient to deal with
19 May 2026
Reply from now:pensions
Hi Paula,
Thanks for taking the time to leave such a positive review.
We’re pleased to hear you found now:pensions easy and efficient to deal with.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Heloise
now:pensions
Reply from now:pensions
Hi,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Heloise
now:pensions
Reply from now:pensions
Hi Lisa,
Thanks for taking the time to leave such a positive review.
We’re pleased to hear it was easy and quick to transfer your money.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Heloise
now:pensions
The customer service is great when you…
The customer service is great when you call up.
The only bad thing is the payment process is so slow
This needs to improve
1 May 2026
Reply from now:pensions
Hello Colin,
I’m sorry to hear you have experienced delays when withdrawing your money.
I have sent you an email regarding this, if you could please review our email and get back to us.
Kind regards,
Heloise
now:pensions
Easy to understand
The app is easy to navigate and understand and ypu can find everything on it that you would possibly want to know and how to do things with your pension
19 May 2026
Reply from now:pensions
Hi Lloyd,
Thank you so much for your review. We’re delighted to hear you had a positive experience using our app.
Your feedback means a lot to the team.
Kind regards,
Heloise
now:pensions
Reply from now:pensions
Hi Heather,
Thanks for taking the time to leave a positive review.
We’re pleased to hear you received your money quickly.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Heloise
now:pensions
Reply from now:pensions
Hi,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Heloise
now:pensions
Poor poor poor poor poor poor poor poor…
Poor poor poor poor poor poor poor poor poor poor
18 May 2026
Reply from now:pensions
Hello Keith,
I’m sorry you feel you have had a poor experience with us.
I have sent you an email regarding this, if you could please review our email and get back to us.
Kind regards,
Heloise
now:pensions
Fast payment into my bank account.
Fast payment into my bank account.very easy to navigate the website, no problems whatsoever, thank you
9 May 2026
Reply from now:pensions
Hi,
Thanks for taking the time to leave such a positive review.
We’re pleased to hear that you received your money quickly and our website was easy to use.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Heloise
now:pensions
17 days to get money
I asked for the money on the 1st May and had to ask again for the money around the 12th May.
1 May 2026
Reply from now:pensions
Hello,
I’m sorry you have experinced delays when withdrawing your money.
I have sent you an email regarding this, if you could please review our email and get back to us.
Kind regards,
Heloise
now:pensions
Very simple and easy to cash in my…
Very simple and easy to cash in my pension. I’d heard many nightmare stories but for me certainly it was very straightforward. A few boxes to tick and that was it.
18 May 2026
Reply from now:pensions
Hi Sue,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Heloise
now:pensions
Reply from now:pensions
Hello,
I’m sorry you haven't yet received your money.
I have sent you an email regarding this, if you could please review our email and get back to us.
Kind regards,
Heloise
now:pensions
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