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NowPatient Reviews 199

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and empathetic approach, making every interaction pleasant and reassuring. Many highlight the outstanding customer service, noting the clear communication, quick responses, and personalized guidance received. The delivery service is frequently commended for its speed and reliability, with many receiving their products promptly, often the next day. People are also very satisfied with the quality and availability of the products, especially for hard-to-find items. Consumers appreciate the efficient and streamlined process, from detailed consultations to quick dispatch, making the overall experience smooth and stress-free. The service is often described as knowledgeable, supportive, and trustworthy, providing valuable advice and ensuring patients feel well-informed and confident in their treatment decisions.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting its reliability, efficiency, and... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being kind, helpful, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the excellent and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Product

Reviewers express satisfaction with product availability and delivery. Many customers highlight the ease of... See more

Based on these reviews

Rated 5 out of 5 stars

My local pharmacy had been struggling to get a prescribed drug for me and was not even able to source the substition. They suggested I try other pharmacies but this was not possible, because I current... See more

Rated 5 out of 5 stars

I've struggled with insomnia for years and had heard good things about Quviviq. The consultation process was detailed and professional, and my prescription was dispatched quickly. Follow-up calls have... See more

Rated 5 out of 5 stars

I’ve recently used NowPatient for the first time and I cannot recommend them enough. I have been desperately looking for an item that is out of stock nationally and the team at NowPatient went above a... See more

Rated 5 out of 5 stars

I had a great experience with NowPatient. I have a regular prescription that, unfortunately, is often out of stock and has to be ordered. As a result, I end up going several days without it, which is... See more


Company details

  1. Online Pharmacy
  2. Health Consultant
  3. Pharmacy

About NowPatient

Written by the company

Now Patient logo

NowPatient is a digital health-technology platform functioning as both an online pharmacy and telehealth service. Packaged as a Class I software medical device, it’s accessible via web browser or mobile app (iOS and Android), and offers users in the UK and US on-demand access to virtual consultations, prescription services, and AI-powered health tools.

Ownership

The service is owned and operated by Infohealth Ltd, a licensed online pharmacy registered in England and Wales (company no. 04004930) with its registered office at Lynwood House, 373–375 Station Road, Harrow, England, HA1 2AW. Infohealth Ltd holds the necessary MHRA approvals for its pharmacy and telehealth offerings.

What It Does

  • Online Pharmacy: Order NHS-approved prescriptions (UK) or access major US drug-savings programs (coupons, savings cards, manufacturer assistance) with free home delivery.
  • Virtual Consultations: Book GP appointments directly (up to 16 weeks in advance for NHS patients in England) and consult clinicians via video.
  • Medication Management: Set up refill reminders, view private treatment plans, and track chronic conditions like diabetes or hypertension.
  • Health-Monitoring Tools: Use AI-driven assessments (e.g., genetic risk tests, home test kits, continuous blood-pressure monitoring through smartphone camera via Lifelight partnership).
  • Wellness Insights: Access real-time pollen counts, air-quality data, BMI and type 2 diabetes risk scores, plus comprehensive health-condition information.

Get started today and benefit from Medication Reminders, Get Treated Privately, NHS Online Pharmacy, GP Appointment Booking, Rx Savings Card, Drug Coupons, US Drug Savings Programs, Health Conditions Information, Genetic Testing, Home Test Kits, BMI Risks, Type 2 Diabetes Risks, Pollen Meter, Air Quality Monitor, and lots more!

Why we built NowPatient

Written by the company

We are committed to helping everyone, everywhere live healthier lives
The NowPatient virtual care platform provides you with access to trusted health information, affordable treatments, management of chronic health conditions and continuous monitoring for health risks. NowPatient can be accessed by downloading the App or using your web browser.

Contact info

Get Treated Privately with NowPatient

Choose from 200+ treatments and 30+ conditions including weight loss

4.9

Excellent

TrustScore 5 out of 5

199 reviews

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Rated 5 out of 5 stars

Brilliant Service!

Submitted online enquiry and got a call back a few minutes later to book an appointment! Was seen within a few hours and the team were super supportive and very thorough in their approach!
I was able to have things sorted that same day with a clear plan of action and am really grateful to the team for their help!

6 March 2024
Unprompted review
Rated 5 out of 5 stars

Wegovy works amazing.

Wegovy works amazing.
I lost 3,5kg in 3 weeks.
I do no more overeating, even if I am in hardship.
The company is very friendly and kind, like you talking to a good friend.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Prompt and efficient consultation and service

I submitted my enquiry late Friday afternoon and received contact Monday morning for a consultation.
Very thorough telephone consultation from Amish before approving my prescription request which I received within 48 hours via Royal Mail tracked service - I am very happy with the service I received.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Should be "WOW patient "!

Wow! Excellent customer service. I submitted an email query, had a call back within 30 minutes and a consultation arranged for that evening. Amiss was completely brilliant! Very knowledgeable, very relatable and very professional. Answered all my questions and came up with a plan .... medication was posted out to me the next day. Very happy, totally recommend this service, would have given 10 stars 🌟 if I could.

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Positive

Positive, constructive and caring phone consultation with Dr.Amish. Very helpful. Thankyou very much!

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Well done

Just found this amazing service for my NHS prescriptions. Although not fully launched, they did my prescriptions and the service was fantastic and quick.
Good job

17 November 2023
Unprompted review
Rated 5 out of 5 stars

NowPatient 5* Experience

NowPatient are literally the way forward when requiring medication, from the fast delivery to the attention to detail.

I for one won't be stepping into my local
Pharmacy again anytime soon as I've lost count the amount of hours I've stood inline and waited, only to be told they don't have my medication. Issues I no longer have now that I use NowPatient

15 November 2023
Unprompted review
Rated 5 out of 5 stars

This service is invaluable to me!

I came across nowpatient when researching whether there are any private providers for a newly approved medication that I wasn't able to get through the NHS without waiting at least a few months.
I reached out to enquire about the possibility of getting a private prescription and one of their clinicians got back to me very quickly and patiently took me through the gateway questions to check if I qualify for the medication and then running through my medical history while referring to my NHS record to check for any contraindications. After that we had a call to go through dosage, usage guidelines and side effects, and the process which we will be following for review and follow-up.
I've not experienced this kind of diligence in the UK before, whether it was NHS or private.
They offer competitive pricing for the medication but they also do not currently charge for the consultations which are really thorough. I think they can charge much more and perhaps they should as it's a resource intensive process.
Everything so far was beyond excellent and I cannot recommend them highly enough!

13 November 2023
Unprompted review
Rated 2 out of 5 stars

Crooked service now Ltd.

Coupled services paid off by the council they're not qualified dr.now medical Ltd should be shut down.

17 August 2021
Unprompted review
NowPatient logo

Reply from NowPatient

Dear Maureen, Now Patient was acquired by Infohealth in 2021 and is being relaunched in January 2024.

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