Novotel Reviews 

Belated Review.
We visited The Novotel York on 16th November 2025.for an overnight stay.

The staff were excellent, Room 224 was fine ,and yes it did have adjoining toilet/ Shower but didn,t find it an issue.
No More than a 10 minute walk to City centre.
On site car park .
Will be def staying there on our nxt York visit in Spring 2026 as we thought it was really good value.

Absolutely disgusting service, my boyfriend has stayed there over 2 1/2 years when he comes down from London,yesterday his car broke down in London went to see his ILL grandad in hospital had to call AA OUT, now he is stuck over there in London,had a booking on Friday 19th December 2025 at Novotel Wolverhampton, I explained the situation it was unforeseen circumstances and now he can’t make it, I rang Novotel to explain the situation and they would not listen to give a refund, he booked for 3 night stay, it’s the worst hotel in Wolverhampton it’s dirty grimy and so many times he has not complained that switches don’t work in the room,the showers heads are broken,there never refills for tea and coffee,carpets are so filthy in there room,noise levels are unacceptable curtains are half hanging off there lifts never work,the list is endless, Novotel you have lost a good customer,you will not refund him and Im quite frankly disappointed and disgusted with the service the way you treat your customers! Ref PWMLDLQG people work very for there money,and don’t forget it pays for hotel and there staff for this and this is what you get in return, unacceptable

I had a problem with my reservation from booking.com; I’ve made a mistake on the date…
The reception was so so helpful.
Thank you Sangeet from Novotel Leicester!!!
Alban

I often use the Novotel in Leeds near the train station. Its a good value quiet hotel.

Thank you for your understanding in resolving my need to cancel.
Thank you so much.

My experience at Novotel hotel Sheffield was not a great one. Would have gone for a low budget hotel if I knew as this was far worse and beyond my imagination. No heating in rooms . Everything I will say was below basic from beds to the restrooms. Wouldn’t advise anyone to stay if you want a good night and travel experience.

NOVOTEL Phuket Resort

Booked a family room for 4 at the 4-star Novotel in Phuket… and apparently, math isn’t their strong suit. We arrived at 9 PM only to discover our “room for 4” had just 3 beds. Yep, one of us was suddenly playing a game of musical beds—or maybe we were supposed to invent teleportation?

Reception cheerfully informed us that this was perfectly normal and that if we wanted everyone to actually sleep in a bed, we’d need to pay for an extra one. Who knew that “family room for 4” actually meant “3 beds and a surprise charge”? Not us!

Sure, it’s written in the fine print on their website, but honestly, who reads that? And who expects that booking for 4 means 3 beds? Apparently, Novotel does.

So, yes, we paid for the extra bed—which jacked up the total price by almost 20%. And the staff? They seemed…proud of their clever little trick. Call me old-fashioned, but I thought a 4-star hotel’s idea of hospitality didn’t include turning bedtime into a revenue-generating puzzle.

Family of 4 planning a trip to Phuket: unless someone’s willing to audition for “Sleeping on the Floor: The Musical,” I’d look elsewhere. Plenty of other 4-star hotels actually understand the concept of 4 people = 4 beds.

Novotel Phuket: surprising, amusing… but not in a good way.

Novotel Suites Paris Montreuil Vincennes (22 Av. du Professeur André Lemierre, 75020 Paris) is a decent hotel, but the neighborhood is quite rough. There’s a market open most days or at least on weekends, with people selling pretty much everything, and the streets can feel unsafe at times — especially after hours. Be attentive when walking around and avoid using noise-canceling headphones, as traffic and drivers around the block can be unpredictable.

We booked a single room with a double bed and a sofa bed. The room was clean and functional, but some drawbacks include: no toothpaste or toothbrush provided (we had our own toothpaste and toothbrush), only paper cups for tea or hot water, and the sofa bed was pretty uncomfortable. The Wi-Fi speed was around 7 Mbps, workable but slow.

Overall, it’s okay for the price, but not ideal for first-time visitors to Paris. Next time, I’d book somewhere closer to the city center for convenience and safety.

NOVOTEL AL BARSHA
I have stayed at this hotel on three previous occasions and have always had a pleasant experience, but unfortunately, this most recent visit was extremely disappointing.

Despite booking a twin room, I was assigned a double bed instead. The air conditioning unit was barely functional; although four different staff members attempted to repair it, the issue remained unresolved. The pillows were unusually large and uncomfortable, and the television was insecurely mounted, appearing as though it might fall.

After requesting a room change, I was moved to another room, but this too presented several issues. The kettle was not working, and the staff struggled to resolve the problem before eventually replacing it. The bathroom facilities were also substandard — the toilet flush was weak, and the tap water flow was very slow.

Throughout the stay, I repeatedly had to contact reception for assistance, which became quite inconvenient. Considering the total cost of £1,000, the overall experience did not meet expectations and was far below the standard I had come to expect from this property.

On a positive note, the breakfast was satisfactory, and the housekeeping staff were courteous and efficient. However, given the numerous maintenance and service issues encountered during this stay, I regret to say that I would not consider returning in the future.

My husband and I stayed at the Novotel Glasgow City Centre on the 27th of September 2025.
We had an amazing time,the room was beautiful and clean.We were celebrating our anniversary,and we received 2 mini bottles of wine,which was a great surprise.David(front desk supervisor) gave us the best customer experience from the minute we arrived until we checked out,we can't thank David enough😊

Wow! I stayed for 5 nights in Bristol, Novotel and the staff were amazing! Especially Michael, Cedric, Serena, Sia, Gerry, Yahye and nice Thai lady named Nok! They all made my stay wonderful, I would like to make sure they are acknowledged as they deserve it! They have kind smiles and they always engage with you asking how you are every evening and every morning. I give them 5 stars because of their great customer service! I would like to appreciate and compliment them as they are not only doing their job but reaching out to customer with effort to engage and build a rapport! I know this as I have worked for international five-star companies for 11 years now! Thank you all for choosing kindness over and over in this tough world! Best wishes! Room #303, please let me know if you need more details, I hope they get recognition for this and hopefully promotion in the future! x

Booked a room with a view to city, got a view to someone else’s balcony.

Stayed with work at the Novotel in London. The room was clean and the staff were polite. The only negative was the breakfast. It was cold and the bacon was so over cooked you could of broken teeth eating it.

btw, I never write reviews, but this has to be written. I stayed in a twin room, 3 days, by the end of it I had pains in my neck, ribs, and lungs from the beds being SO bad. I know I only paid £90/night but it's a hotel, invest in your beds! I would not recommend this hotel chain to anyone. If you want pain, get a Novotel room. They should be paying me for how bad that experience was.

Totally rubbish with communication on moving dates of bookings . If you book a date that you then have to change , just know they’ll drag the process till the actual initial date you picked is very close and then make up an excuse to tell you it’s not possible. In my case they took more than a week , after initially telling me they could move the dates for me . Very unprofessional. If you’re thinking of booking with them and your plans change, don’t bother , just know your money is gone .

My wife and I stayed in Novotel Liverpool center, exec room. There were only 3 mains power plugs in the room. So we had to decide who wanted what power and when

Everything was perfect here, and the staff were amazing. Erin looked after all my requirements and the service from her and her team, Elliot, Caitlin & Sam was 100%. I will always choose Novotel when staying in Liverpool.
Great job guys - Thank you and see you next time :-)

Novotel Milano Malpensa Airport. Tried to cancel, or move a booking within a few hours of making it in error. They were totally inflexible and I had to pay the full amount. No communication at all other than a flat ‘declined’ to requests. As a regular traveller I certainly wouldn’t recommend and will avoid in the future.

Novotel Wembley has a contract with other companies to book parking spaces. Take your money and give your spaces away. So when you turn up they just tell you to get a refund. No acknowledgement of inconvenience or if you do not find parking loss of the tickets to the event at Wembley. The so called Manager Johnny or Leonardo were dismissive. Could not care less. Pushing the problem to the civic centre. We were there before another couple they chose to give the last space to. I wonder why, I let you work that one out?! Disgusting behaviour as for ever staying at any of the hotels again UK or elsewhere will be a BIG FAT NO. Theft, greed for this company especially this particular Hotel - Wembley. Stay away!!