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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, patient, and friendly staff members who provide exceptional support during complex relocation journeys. Reviewers emphasize that the dedicated team takes complete ownership of difficult tasks, ensuring every single question is answered thoroughly. People also note the remarkably fast response times and transparent communication maintained consistently throughout the entire process. Consumers genuinely appreciate the smooth user experience and reliable guidance when handling essential paperwork and visas. Many individuals feel completely confident, secure, and supported thanks to the outstanding service offered by the professional staff.

What people talk about most

Service

Clients share positive opinions on service, highlighting impressive efficiency, professionalism, and prompt... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their exceptional helpfulness,... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are personable,... See more

Response time

Consumers find response time to be exceptionally positive, praising the team for superfast and prompt replies... See more

User experience

People report positive experiences with user experience, highlighting an amazing team and impressive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Novomove for my visa documents and honestly can't say enough good things. They were professional, patient with all my questions, and when something went wrong with my apostille they jumped in imm... See more

Company replied

Rated 5 out of 5 stars

I used Novomove for the IRS Tax filing and highly recommend their services. The team was very helpful, professional, friendly and patient with my many, many questions since my case involved a double... See more

Rated 5 out of 5 stars

Great service and a prompt turn around time. I truly appreciated that they gave us all the information and asked questions before just providing the service as it turned out one document could not be... See more

Company replied

Rated 5 out of 5 stars

To those reading my review to get an idea of ​​Novomove's services, I highly recommend them. I initially requested a simple service, which was delivered on time. Then I requested a more complex servic... See more

Company replied


Company details

  1. Immigration and Naturalization Service

Written by the company

Novomove is more than just a service provider; it's a gateway to simplifying your relocation journey to Portugal. While our core focus lies in obtaining the Portuguese National Identification Number (NIF) and facilitating bank account openings, we provide a comprehensive range of services designed to ease the transition for individuals moving to Portugal. At Novomove, our focus goes beyond merely delivering a service. We aim to facilitate a smooth transition for individuals looking to establish connections with Portugal, ensuring they're not lost in paperwork or bureaucratic procedures. We pride ourselves on our ability to simplify the process, resulting in a prompt and seamless experience for our clients.


Contact info

4.9

Excellent

TrustScore 5 out of 5

246 reviews

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4.9

All reviews

(246)

113 reviews in the last 12 months

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Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Novomove. They helped me obtain my Portuguese NIF quickly, and the entire process was smooth and well organized. Communication was excellent—they kept me informed about every update regarding my application and responded promptly to my questions. Their pricing was also more affordable than many other providers.

Their website is full of useful information and step-by-step guides, which made the whole process much easier. I would definitely use their services again if I needed assistance with legal or tax matters in Portugal. Highly recommended!

1 July 2026
Unprompted review
Novomove logo

Reply from Novomove

Hi Petar, thank you for this!

Great to hear the NIF process was quick and that our team kept you in the loop every step of the way. Also glad the guides and pricing made the decision easy too.

We'll be here to help again for immigration-related matters down the line.

Best,
César from Novomove

Rated 5 out of 5 stars

Informed decision-making

It was a pleasure to chat with Cesar. I really appreciated speaking with a live person rather than trying to tease out all the info online. Cesar was extremely helpful in explaining how to navigate the D7/D8 visa process. I now feel more confident that I'm making an informed decision, and I'm truly grateful for Cesar's time and patience.

1 July 2026
Unprompted review
Novomove logo

Reply from Novomove

Hi Amanda,

It was lovely chatting with you too, and I'm very grateful for the positive feedback. I do hope we get to work together eventually (whether you go for the D7 or the D8 route) and we'll be here as a team to support you throughout, should you decide to take on that path.

Thank you!

Best,
César from Novomove

Rated 5 out of 5 stars

Novomove was the right move for me

Novomove was the right move for me! I attended on of their free information-based webinars that Cesar led, and from there, step-by-step, I communicated to be guided into what was the best process and plan for me. While I only moved forward with my NIF with Novomove so far, their team has been so professional, prompt, organized, and with incredible service! It was a breeze and I highly recommend them! Thank you Novomove!

2 June 2026
Unprompted review
Novomove logo

Reply from Novomove

Hi Ashley, thank you for that! I remember you joining the webinar!

So glad the webinar gave you a clear starting point and that the NIF process felt like a breeze.

Whenever you're ready for the next step, we're here.

Best,
César from Novomove

Rated 5 out of 5 stars

Excellent service

Excellent service. Thorough communication and timely responses . Both César and Alexandra with a pleasure to work with.

24 June 2026
Unprompted review
Novomove logo

Reply from Novomove

Thank you very much for your feedback. We really appreciate it. I'll make sure to let Alexandra know and hope we can work together again!

Best,
César from Novomove

Rated 5 out of 5 stars

Fantastic experience with Novomove

Fantastic experience with Novomove
Extremely helpful, attentive and friendly staff who explained the process step by step in a very clear and understandable way and would reply promptly to any questions or queries I had !
Would definitely recommend Novomove to anybody thinking of using a service like this

12 June 2026
Unprompted review
Novomove logo

Reply from Novomove

Hi Matt,
We really appreciate the kind words. We do our best to be as attentive and helpful as possible. Thank you for trusting us with the services. If we can ever help you again, don't hesitate to reach out.

Thank you!

Best,
César from Novomove

Rated 5 out of 5 stars

Very helpful

Very helpful, very clear, great feedback, fast and easy to do.

9 June 2026
Unprompted review
Novomove logo

Reply from Novomove

Clear, fast, and easy is exactly what we strive for!
If anything comes up, we're here.

Kind regards,
César from Novomove

Rated 5 out of 5 stars

Great and responsive team

The team at Novomove were super helpful and responsive, especially when I had difficulties understanding things I needed to do! Very happy with their service.

20 June 2026
Unprompted review
Novomove logo

Reply from Novomove

Selena, so glad we could help make things clearer along the way, that's exactly what we're here for!
If you ever need anything else, don't hesitate to reach out. Enjoy Portugal!

Kind regards,
César from Novomove

Rated 5 out of 5 stars

Professional and friendly service

The service was great! The team is super friendly and professional. The response was always fast and on point!

19 June 2026
Unprompted review
Novomove logo

Reply from Novomove

Hi Amit,

Thank you for the kind words. It was a pleasure talking to you and we're here to assist whenever.

Best,
César from Novomove

Rated 5 out of 5 stars

Knowledgeable, Responsive & Caring

The people at Novomove are all very knowledgeable and responsive. Yes, they are in business to make money, but they seem to genuinely care about their clients, and go the extra mile to make sure they are well taken care of - which is rare in today's world. I highly recommend them.

19 June 2026
Unprompted review
Novomove logo

Reply from Novomove

Hi Joe, that really means a lot — genuinely caring about our clients is something we take pride in as a team, so it's wonderful to hear it comes through.

Thanks for the kind words and the recommendation.

Warm regards,
César from Novomove

Rated 5 out of 5 stars

Outstanding service

If you are looking to get a NIF, Visa or any of the services offered by Philip and his team look no further, they offer an unmatched service.
They are personable, friendly and attentive to your needs and requirements, they take somewhat complex tasks and processes and simplify them to offer true value.
Well done to everyone who assisted my wife and I transition to Portugal.

16 July 2025
Unprompted review
Novomove logo

Reply from Novomove

Hi Peter, thank you so much — this is a beautiful review and it means a great deal to the whole team. I'll make sure to pass on the message to them.

Wishing you both a wonderful new chapter ahead!

Best,
César from Novomove

Rated 5 out of 5 stars

Smooth step by step guide

The experience was smooth and the expertise gave all necessary instructions and information to lead me through the registration and change of password and email activation…so I can say novomove customer service was incredible

13 June 2026
Unprompted review
Novomove logo

Reply from Novomove

Hi Adeboye,

Thank you very much for the kind words. It was a pleasure assisting you through the NIF process. I'll let Dianne know of your kind words.

Best,
César from Novomove

Rated 5 out of 5 stars

Really good communications and service…

Really good communications and service with lots of helpful emails keeping me informed about progress. I would use Novomove again in a heartbeat and highly recommended them. Thank you for your help, Novomove!

12 June 2026
Unprompted review
Novomove logo

Reply from Novomove

Gerard, so glad the updates and communication made things easier; that's exactly the experience we want everyone to have!
Really appreciate the kind words. We're here whenever you need us again!

Kind regards,
César from Novomove

Rated 5 out of 5 stars

Great service from Alex.

Alex from Novomove helped me with my Fiscal/Tax Representative Removal. He was polite, professional and caring throughout the process. I had a lot on my plate so being able to hand this over to Alex to complete on my behalf was a weight off my mind. Well worth the very small fee.

10 June 2026
Unprompted review
Novomove logo

Reply from Novomove

Hi Julie, so happy Alex could take that off your plate. That was the goal.

Really glad the whole experience felt smooth and worth it. I shared your lovely words with Alex.

Best,
César from Novomove

Rated 5 out of 5 stars

Always Professional and Even More Caring and Patient!

Cesar is amazing and I'm so grateful to have him as my advisor on this D7 visa journey. He helps clarify everything in a way that's so helpful and never fails to help me feel seen, heard and cared for - no matter how many questions I have! He's an incredible professional and great human being.

8 June 2026
Unprompted review
Novomove logo

Reply from Novomove

Hi Connie,

It's been an honest pleasure to assist you with this move, as I know it means a lot to you. Thank you for the deeply kind words. We'll do our best to support you in every way we can.

Best,
César from Novomove

Rated 5 out of 5 stars

Great experience 10/10

Great experience with Novomove.

The overall process felt seamless, in each step you are informed of what is going on, and all instructions are very clear and easy to follow.
10/10 experience, definitely worth the money!

6 May 2026
Unprompted review
Novomove logo

Reply from Novomove

Hi Patrick, thank you for the 10/10 — that really made our day!

Really glad the whole process felt clear and seamless from start to finish. Grazie mille!

Kind regards,
César from Novomove

Rated 5 out of 5 stars

Relocating to a different country is…

Relocating to a different country is intimidating and working with novomove made it seem relatively easy. Everyone we've worked with on their staff have been not only very professional and responsive but friendly and helpful. They made the process of opening an overseas bank feel nearly as easy as opening one in my own country.

1 June 2026
Unprompted review
Novomove logo

Reply from Novomove

Hi Tyler, thank you for sharing this. It genuinely means a lot to us.

Moving countries is a big leap, and knowing we helped make something like opening a Portuguese bank account feel a bit more straightforward rather than overwhelming is exactly what we aim for, especially as Portugal is quite known for its bureaucracy. I'll make sure to pass your kind words along to the staff who worked with you.

Best,
César from Novomove

Rated 5 out of 5 stars

Very professional, strong owership, and follows through

The team is very professional. I noticed that not just one person, but all staff I interacted with, are attentive, responsive, proactive with folloups (with myself and banks), and willing to go out of their ways to help.

They are quite competent with their work and I'd work with them again in the future.

Lastly, the online portal, and the technical workflow, is very smooth.

I'd fully recommend Novomove.

31 May 2026
Unprompted review
Novomove logo

Reply from Novomove

Thank you very much, M, this genuine feedback is very valuable to us. We fully appreciate it as we try to deliver top-quality service each time. I hope we can work together again in the future!

Best,
César from Novomove

Rated 5 out of 5 stars

10/10

Really kind, efficient and honest people - definitely know what they are talking about i decided not to go anymore but I definitely recommend their service! They are hard workers and a reliable service.

26 May 2026
Unprompted review
Novomove logo

Reply from Novomove

Hi Madi,

Thank you for the very kind words. It was a pleasure connecting with you. If anything changes in the future, we'll be here.

Best,
César from Novomove

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