I used Nova for the sale of my mums house and can highly recommend them. Although we had a short chain we had complexities of acting under a power of attorney, some outstanding changes with the lan... See more
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Review summary
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Rajitha and Sadham both worked to give weekly updates, answering extra questions in a timely fashion and giving updates as and when they occurred. When Rajitha was on holiday he had someone continue... See more
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We used Nova legal for our selling & purchasing properties . They were great from start to finish kept us updated as much as possible. They explained in much details as possible things highlighted in... See more
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We used Nova as first time buyers and they were fantastic. Our purchase was handled by Sumaiya Shabdeen and Zahra Mamon who were excellent in helping us navigate a situation that was completely new to... See more
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Company details
Written by the company
Nova specialises in fast, transparent conveyancing, partnering closely with estate agents and brokers to deliver a seamless property-moving experience for clients. With a track record of award-winning service, Nova stands out for its exceptional speed, dedicated relationship management, and 24/7 tracking throughout the transaction.
Contact info
Oriel House, 26, The Quadrant, TW9 1DL, Richmond, United Kingdom
- 020 3861 0504
- novalegal.co.uk
4.8
Excellent
468 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great Solicitor - Nova
Hanaan has worked with us from the start of our journey and has been amazing! She has kept me updated and ensured contact and information is clear and understood which has been great as me and my partner are first time buyers. She has been very patient as I have asked so many question along the way, thanks for all your help!
Jayali has also been working with us and has had great communication and kept us informed via e-mail and also over the phone, thankyou!
Hanaan and Jayali work great along side each other and have made myself and my partner feel at ease every step of the way!
To all first time buyers out there, I highly recommend you use NOVA as your solicitors. Buying a house is very daunting and exciting process and they will walk you through it step by step, reassuring you and making you feel confident and capable in your journey!
Thankyou so much, it is appreciated Hanaan and Jayali
26 June 2026
Unprompted review
Reply from Nova
Dear Claudia,
Thank you for sharing such thoughtful feedback. We’re delighted to hear that Hanaan and Jayali were able to support you throughout your journey as first‑time buyers. Buying a home can feel daunting, and it’s wonderful to know their clear communication, patience, and teamwork helped make the process easier and more reassuring for you and your partner.
We truly appreciate your recommendation and the trust you placed in NOVA. Your words mean a great deal to us, and we’re so pleased we could be part of this important milestone in your lives.
Kind regards,
Kavindi
Team NOVA
Amazing support and great service
I’m deeply grateful with the services and amazing support provided by Minoli Ponweera and Thilaj Perera regarding the property. Communication was clear throughout and response was always quick and the work finished even quicker than expected. Hence, I highly recommend them.
25 June 2026
Unprompted review
Reply from Nova
Dear Januka,
Thank you for your kind and thoughtful feedback!
We’re delighted to hear that Minoli Ponweera and Thilaj Perera provided you with such excellent support throughout your property journey. Clear communication, quick responses, and efficient progress are all things we strive for, so it’s wonderful to know that your expectations were not only met but exceeded.
Your recommendation truly means a lot to us, and we’ll be sure to share your appreciation with both Minoli and Thilaj, they’ll be very pleased to hear your kind words.
Kind regards,
Kavindi
Team NOVA
Thank you so much Kavindya Ratnadasa…
Thank you so much Kavindya Ratnadasa and Hannan Rizwan for all your hard work getting us to complete on our first home! You were both incredibly helpful and attentive the whole way through. We really appreciate all you have done for us and you made this process really smooth which could have otherwise been very stressful! Thank you!
25 June 2026
Unprompted review
Reply from Nova
Dear Ozden,
Thank you so much for your kind words!
We’re thrilled to hear that Kavindya Ratnadasa and Hannan Rizwan were able to make your first home buying experience a smooth and positive one. They take great pride in supporting clients every step of the way, so your appreciation will mean a lot to them.
Buying your first home is such a special milestone, and we’re glad we could help make the journey less stressful and more manageable for you.
Wishing you all the best in your new home, and thank you for choosing us.
Kind regards,
Kavindi
Team NOVA
It was great to have the Nova and…
It was great to have the Nova and Umar and Michael who help us to buy our 1st house in uk smoothly. We were updated all the time and was able to get house keys on time. Thank you
18 June 2026
Unprompted review
Reply from Nova
Dear Priti,
Thank you for your kind feedback.
We’re delighted to hear that Umar and Michael were able to support you throughout your journey to purchasing your first home in the UK. Buying your first property is a significant milestone, and we’re glad the process felt smooth and well-managed for you.
It’s great to know that regular updates and clear communication helped keep everything on track, allowing you to receive your keys on time. Your appreciation will be shared with the team—they’ll be very pleased to hear this.
Congratulations on your new home, and thank you for choosing NOVA to support you through such an important step.
Kind regards,
Kavindi
Team NOVA
Minoli Ponweera and Thilaj Perera were…
Minoli Ponweera and Thilaj Perera were very professional, responsive and communication was clear throughout. I’m very happy with the support and service provided and how it was handled efficiently. I would happily recommend them.
16 June 2026
Unprompted review
Reply from Nova
Dear Deepak,
Thank you for your wonderful feedback!
We’re delighted to hear that Minoli Ponweera and Thilaj Perera provided you with professional, responsive, and clear communication throughout your experience. Delivering efficient and supportive service is always our priority, so it’s great to know this made a positive impact.
Your recommendation truly means a lot to us, and we’re very grateful for your trust in our team.
Kind regards,
Kavindi
Team NOVA
Moving home. Great service and regular up to date…
Great service and regular up to date informstion throughout the whole process.
A smooth house move thanks to nova.
19 June 2026
Unprompted review
Reply from Nova
Dear Lyndsey,
Thank you very much for your kind feedback.
We’re delighted to hear that you found our service smooth and well-communicated throughout the entire process. Keeping our clients regularly informed is a key priority, so it’s great to know this made a positive difference to your house move.
Congratulations on your new home, and thank you for choosing NOVA to be part of your journey.
Kind regards,
Kavindi
Team NOVA
Great communication.
Great communication.
Unfortunately I had to cancel the purchase due facts I wasn't aware at the beginning.
Big thank you for Sharmila and Nirukja for the findings and explanations.
The process was slow, due the seller's side, but I've got a weekly update of my case.
As this was my second attempt to buy a property, I was so happy to get a weekly update without request or chasing.
Highly recommend and definitely will stay for my 3rd and hopefully final purchase attempt :)
25 June 2026
Unprompted review
Reply from Nova
Dear Tamas,
Thank you for your kind and detailed feedback.
We’re sorry to hear that you had to cancel your purchase, but we completely understand that unforeseen factors can arise during the process. It’s great to know that Sharmila and Nirukja were able to support you with thorough findings and clear explanations to help you make an informed decision.
We also appreciate your comments on communication. Keeping our clients updated, especially without the need for chasing, is something we strive for, so we’re delighted this made a positive difference to your experience, even with delays on the seller’s side.
Your recommendation means a lot to us, and we’d be more than happy to assist you again on your next purchase.
Wishing you all the very best!
Kind regards,
Kavindi
Team NOVA
Unfortunately a very frustrating…
Unfortunately a very frustrating process and experience due to the buyers solicitor. Umar and Micheal very responsive to emails and calls and got me to the finish line.
19 June 2026
Unprompted review
Reply from Nova
Dear Karen,
Thank you for your feedback.
We’re sorry to hear that parts of the process felt frustrating, particularly due to the buyer’s solicitor, as we understand how important a smooth experience is during such a significant transaction.
That said, we’re really pleased to hear that Umar and Micheal were able to support you effectively, staying responsive and helping guide you through to completion. Your kind words about their efforts will certainly be shared with them.
We truly appreciate you taking the time to share your experience and wish you all the best in your new chapter.
Kind regards,
Kavindi
Team NOVA
Asjaadh and Nirukja were very…
Asjaadh and Nirukja were very professional in guiding us through the transaction of our new property. I wish Asjaadh all the best for the future and Nirukja in guiding future prospect buyers.
Many thanks
Erdogan Baristiran
9 June 2026
Unprompted review
Reply from Nova
Dear Erdogan,
Thank you very much for your kind words and for recognizing the efforts of Asjaadh and Nirukja. We are delighted to hear that their professionalism and guidance helped make your property transaction a positive experience.
Your best wishes for their future mean a great deal, and we will ensure your appreciation is shared with them. Supporting clients through such important milestones is at the heart of what we do, and it’s wonderful to know their dedication made a difference for you.
We truly value your trust in NOVA and look forward to assisting you again in the future.
Kind regards,
Kavindi
Team NOVA
Reply from Nova
Dear Sabina,
Thank you for your kind words!
We’re delighted to hear that Thilaj and Chemini provided professional, responsive, and supportive service throughout your home purchase. It’s wonderful to know their clear communication and dedication helped make the process smooth and stress‑free.
We truly appreciate your recommendation and will ensure your feedback is shared with them.
Kind regards,
Kavindi
Team NOVA
Headache
I cannot stress enough how stressful and poorly handled our experience was with Nova. Over a nearly 5-month journey, communication was practically non-existent, reaching an entirely unacceptable level during the critical exchange and completion phase.
I appreciate that the process is a long and arduous one for any conveyancer, so I understand that our poor experience doesn’t solely sit whit them. What does sit wi the Nove is the absolutely awful communication. Nova consistently promises callbacks that never arrive. When they do send emails, they contain absolutely no guidance and jargon, operating on the arrogant assumption that everyday clients understand the complexities of the legal system as well as they do.
Most critically, their severe lack of communication with other solicitors and a complete lack of urgency almost cost us our mortgage offer. To contribute to putting a client's entire purchase at risk is bad enough, but what makes it worse is the complete lack of accountability. We received not a single apology. Not even so much as a basic 'sorry' for the immense stress and financial anxiety they contributed to.
If you want a conveyancer who communicates, guides you through the process, and respects your time and sanity, look elsewhere.
23 June 2026
Unprompted review
Reply from Nova
Dear Andrew,
Thank you for taking the time to share such detailed feedback. We are truly sorry to hear that your experience with Nova was stressful and did not meet expectations. We understand how important clear and timely communication is, especially during the critical stages of exchange and completion, and regret that we fell short in this regard.
Your comments about missed callbacks, unclear emails, and lack of urgency in liaising with other solicitors are taken very seriously.
Please know that we are committed to resolving these issues and improving our processes. To address your specific concerns, one of our resolution agents will contact you to assist in reaching an amicable resolution.
Kind regards,
Kavindi
Team NOVA
I would like to express my sincere…
Hi Muve Team,
I would like to express my sincere appreciation to Dhanya Batagoda and Sharan Balasubramaniam for their outstanding legal service and support throughout the purchase of my home.
Despite several challenges along the way, particularly with the seller’s solicitor and estate agent, Dhanya and Sharan handled everything with exceptional professionalism, efficiency, and attention to detail. Their clear communication, proactive approach, and dedication ensured the process remained smooth and on track.
I am especially grateful that they managed to complete the contract on time, which was no small achievement given the circumstances. Their expertise and commitment gave me confidence and peace of mind throughout.
I would highly recommend their services to anyone looking for reliable and high-quality legal support in property transactions.
Thank you once again for your excellent work.
24 June 2026
Unprompted review
Reply from Nova
Dear Rizwan,
Thank you for your lovely review!
We are delighted to hear that Dhanya Batagoda and Sharan Balasubramaniam provided such outstanding support throughout your home purchase.
We truly appreciate your recognition of their professionalism, efficiency, and attention to detail, especially in managing the challenges with the seller’s solicitor and estate agent. It is wonderful to know their clear communication and proactive approach gave you confidence and peace of mind, and that their dedication ensured the contract was completed on time.
Your recommendation means a great deal to us. Thank you again for trusting NOVA with such an important milestone.
Kind regards,
Kavindi
Team NOVA
Exchanged in 8 weeks! Highly recommend Zahra and Sumaiya.
We have just exchanged on our first home with Nova after just 8 weeks. If the other side had solicitors like ours we would have turned it round even sooner.
Zahra Mamon and Sumaiya Shabdeen were our team and have been super communicative, patient, reassuring and helpful in getting everything we needed done, and answering all our questions. As first time buyers we had a lot of questions! Absolutely no complaints, and highly recommend Zahra and Sumaiya. Thank you both for all of your hard work and for making an infamously stressful process easier.
24 June 2026
Unprompted review
Reply from Nova
Dear Rosie,
Congratulations on exchanging contracts on your first home! We are delighted to hear that Zahra Mamon and Sumaiya Shabdeen provided such excellent support throughout the process.
Your recognition of their communication, patience, and reassurance means a great deal to us. Buying a first home can feel overwhelming, and it’s wonderful to know their dedication and responsiveness helped make the journey smoother and less stressful.
We truly appreciate your recommendation and will ensure Zahra and Sumaiya receive the credit they deserve for their hard work. Thank you again for trusting NOVA with such an important milestone.
Kind regards,
Kavindi
Team NOVA
Great experience with Nova!
We had a great experience with Nova throughout our first home purchase. Sumaiya and Zahra were always helpful, responsive and kept us updated at every stage of the process. They were patient with our questions, proactive in chasing outstanding matters, and guided us smoothly through to exchange and completion. Thank you both for all your hard work – we're excited to be moving into our new home!🏠
23 June 2026
Unprompted review
Reply from Nova
Dear Peter,
Thank you so much for sharing your experience!
We’re delighted to hear that Sumaiya and Zahra supported you so well throughout your first home purchase. Buying a home is such an important milestone, and it’s wonderful to know their responsiveness, patience, and proactive approach made the process smooth and stress‑free.
We’ll be sure to pass along your kind words to them, they’ll be thrilled to know their hard work helped guide you through to exchange and completion.
Congratulations on your new home, and thank you again for recommending Nova. We wish you every happiness as you settle into this exciting new chapter 🏠.
Kind regards,
Kavindi
Team NOVA
I am extremely disappointed.
I am extremely disappointed.
After leaving a genuine 1-star review based on my personal experience with Nova Legal, I was contacted by phone and encouraged to remove or amend my review. What concerns me even more is that the review has now been removed, despite me never giving consent for it to be taken down.
This raises serious questions. If customer reviews can be challenged and removed after a company contacts the reviewer, how can consumers trust that the reviews they read are an accurate reflection of real experiences?
My original review detailed poor communication, lack of updates, and a general feeling that my case was not being handled with the level of care I expected. Rather than addressing those concerns transparently, the focus appears to have shifted to the review itself.
I would like to ask this platform: how are reviews moderated, and how can a genuine review be removed without the reviewer's consent? Consumers rely on these platforms to make informed decisions, and transparency is essential.
I believe reviews should reflect real customer experiences, whether positive or negative.
23 June 2026
Unprompted review
Reply from Nova
Dear Gennaro,
Thank you for taking the time to share your feedback. We understand your concerns and would like to clarify a few points.
Our Resolutions Team did reach out to you regarding your concerns, and these were reviewed and responded to accordingly. During that conversation, we did request that you consider reviewing or amending your feedback based on the assistance provided. However, we would like to make it clear that beyond that communication, we are not able to take down review.
We do not have the ability to independently remove reviews from platforms such as Trustpilot or Google. As discussed on the recent call, if your review has been removed, you are, of course, able to raise this directly with Trustpilot for them to review and provide further clarification.
We appreciate you bringing this matter to our attention and thank you for your feedback.
Best regards,
Kavindi
Team NOVA
Great service and team
We had a very positive experience with using Nova for our conveyancing process as FTBs. They kept us updated regularly throughout the process with weekly calls / emails, which made the whole process much less stressful. Particular thanks to our account manager Sumaiya Shabdeen and our conveyancer Aaqib Mohammed who supported us for our journey so far to exchange!
23 June 2026
Unprompted review
Reply from Nova
Dear Client,
Thank you so much for sharing your wonderful feedback!
We’re delighted to hear that your experience with Nova during your first-time buyer journey was smooth and reassuring. Regular updates are something we pride ourselves on, so it’s great to know that the weekly calls and emails helped ease the stress of the process.
We’ll be sure to pass on your kind words to Sumaiya Shabdeen and Aaqib Mohammed, they’ll be thrilled to know their support made such a positive difference for you. Congratulations on reaching exchange, and we wish you all the best as you move forward to completion and settling into your new home!
Kind regards,
Kavindi
Team NOVA
Sumaiya Shabdeen and Kavindya Ratnadasa are fantastic!
Sumaiya Shabdeen and Kavindya Ratnadasa both went above and beyond for our recent house purchase! We went from offer to completion in just 9 weeks, and they were everything we needed them to be and more! From prior experience, I know that these processes can be arduous and take a long time- but Nova were always on top of things, they always kept us up to date on what stage we were at and what was going on. They also always made sure to keep pushing the process along even when the ball wasn’t in their court, which is more than we could have asked for! Thank you so much!
22 June 2026
Unprompted review
Reply from Nova
Dear William,
Thank you so much for your fantastic feedback! We’re delighted to hear that Sumaiya Shabdeen and Kavindya Ratnadasa went above and beyond to support you through your recent house purchase. Achieving completion in just nine weeks is a brilliant result, and we’re thrilled that their dedication, proactive approach, and clear updates made the process smooth and reassuring for you.
Your kind words mean a great deal to us, and we’ll be sure to share your appreciation with Sumaiya and Kavindya , they’ll be proud to know their efforts made such a positive impact.
We wish you all the very best!
Kind Regards,
Kavindi
Team NOVA
Thasneem & Noor have been amazing…
Thasneem & Noor have been amazing during this process. Thasneem has been proactive and tenacious in achieving results from our buyers solicitors. Can’t thank you guys enough…I don’t know how you do it…but thank you 🙏
19 June 2026
Unprompted review
Reply from Nova
Dear Paul,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear that you had such a positive experience with Nova.
It’s wonderful to know that Thasneem and Noor provided such proactive and dedicated support throughout the process, and that their persistence helped keep things moving forward.
Your kind words truly mean a lot to us, and we’re delighted we could support you during your journey. We’ll be sure to pass your feedback on to both Thasneem and Noor.
Kind regards,
Aamirah
Team NOVA
Reply from Nova
Dear Client,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear that you had a positive experience with Nova during your property purchase.
It’s great to know that Owin and Asjaadh provided you with a great level of service and support throughout the process.
Your kind words truly mean a lot to us, and we’ll be sure to pass your feedback on to them.
Kind regards,
Aamirah
Team NOVA
Top quality legal services
Top quality legal services. Thank you
Special Thanks to Michelle George and Damian Fernando.
10 June 2026
Reply from Nova
Dear Rashid,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear that you found our service to be of top quality.
It’s great to know that Michelle and Damian provided such a positive experience and support throughout your matter.
Your kind words truly mean a lot to us, and we’ll be sure to pass your feedback on to them.
Kind regards,
Aamirah
Team NOVA
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