We used Nova legal for our selling & purchasing properties . They were great from start to finish kept us updated as much as possible. They explained in much details as possible things highlighted in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a very easy and seamless experience with Nova. My account was assigned to Sumaiya S and Zahra M, who were both excellent. They communicated with me regularly by phone and email, keeping me i... See more
Company replied
I just bought my first property and used NOVA as my solicitor. Asjaadh and Michelle were brilliant, explaining everything and providing regular updates. They were very thorough and always quick to res... See more
Company replied
Sarah Roberts is an outstanding solicitor. She worked tirelessly to get my sale completed. It was a complicated case and she went above and beyond. She is incredibly knowledgeable and a brilliant nego... See more
Company replied
Company details
Written by the company
Nova specialises in fast, transparent conveyancing, partnering closely with estate agents and brokers to deliver a seamless property-moving experience for clients. With a track record of award-winning service, Nova stands out for its exceptional speed, dedicated relationship management, and 24/7 tracking throughout the transaction.
Contact info
Oriel House, 26, The Quadrant, TW9 1DL, Richmond, United Kingdom
- 020 3861 0504
- novalegal.co.uk
4.8
Excellent
478 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely fantastic service
Absolutely fantastic service, regular updates, all laid out very clearly, as FTB we were very worried about what people say about solicitors taking their time with things but Sumaiya Shabdeen and Zahra Mamon where very proactive and easily reachable! We exchanged just over 8 weeks which is just incredible! Both pleasant to speak to as well, which made us much more at ease. We would 100% recommend and will be sure to use Nova again when we move again in the future! Thank you both for everything!
6 May 2026
Unprompted review
Reply from Nova
Dear Carly,
Thank you so much for your fantastic feedback. We’re absolutely delighted to hear that you had such a positive experience and that the regular updates and clear guidance helped put you at ease as first‑time buyers.
It’s wonderful to know that Sumaiya Shabdeen and Zahra Mamon were proactive, easily reachable, and pleasant to deal with throughout the process—and exchanging in just over eight weeks is indeed an excellent outcome. Your kind words about how supported and reassured you felt mean a great deal to us.
Thank you for your recommendation and for choosing Nova. We’d be very happy to assist you again when you’re ready to move in the future.
Kind regards,
Shalini
Team NOVA
Fantastic Service
The team at Nova made the process much nicer. Sumaiya Shabdeen and Zahra Mamon were the best communicative and excellent in dealing with issues. Both of them have done an excellent job. Also, I want to appreciate the hard work and dedication. Their documents and requirements were easy to understand, especially their App process is very easy. I particularly liked the weekly updates on progress.
I would recommend them.
6 May 2026
Unprompted review
Reply from Nova
Dear Habib,
Thank you very much for your kind feedback. We’re delighted to hear that the team at Nova helped make the process a positive and reassuring experience for you.
It’s wonderful to know that Sumaiya Shabdeen and Zahra Mamon provided excellent communication, handled issues effectively, and demonstrated such dedication throughout your matter. We’re also pleased to hear that you found the documentation, requirements, and our app process easy to understand, and that the weekly progress updates were particularly helpful.
Your recommendation is greatly appreciated, and we thank you for trusting Nova to assist you.
Kind regards,
Shalini
Team NOVA
Excellent Service - House sale completed
Excellent service by Nova, my account manager Shayon, and my conveyancer Ruwinya were first class! Shayon closely monitored matters and kept me up to speed in a polite, considerate and professional manner from start to finish. 10/10!
13 April 2026
Reply from Nova
Dear Client,
Thank you very much for your fantastic feedback. We are delighted to hear that you received first-class service throughout your house sale. Shayon and Ruwinya will be very pleased to know their dedication, clear communication, and professionalism made such a positive impression. Thank you for choosing NOVA and for the strong recommendation.
Kind regards,
Insaf
Team NOVA
The people I dealt with were all…
The people I dealt with were all professional and efficient. However, I often had difficulty getting through on the phone.
24 April 2026
Reply from Nova
Dear Ray,
Thank you for taking the time to share your feedback. We are pleased to hear you found the team professional and efficient throughout your transaction. We do acknowledge your comments regarding phone accessibility and appreciate you raising this, as it helps us continue to improve our service delivery.
Kind regards,
Insaf
Team NOVA
Fantastic service
Nova were excellent throughout the whole process of our remortgage , a special mention must go to Sumaiya Shabdean who gave us regular updates on the process and patiently and professionally answered any questions or queries we had and always left us feeling we were in safe hands! What can sometimes be a stressful time remortgaging , the team at Nova , especially Sumaiya , did a brilliant job of guiding us through stress free! The conveyancing overlooked by Aaquib was also thoroughly professional and stress free , another fine employee of Nova who , along with Sumaiya , the company must be very pleased to have on their team! Can highly recommend Nova!
1 May 2026
Unprompted review
Reply from Nova
Dear Barry,
Thank you for such a detailed and complimentary review. We are delighted to hear that Sumaiya supported you so well throughout your remortgage, providing regular updates and reassurance at every stage. It is also great to hear that Aaquib’s oversight of the conveyancing process helped ensure everything ran smoothly and stress free. Your recommendation is greatly appreciated.
Kind regards,
Insaf
Team NOVA
This was an excellent experience from…
This was an excellent experience from start to finish. Kavindya Ratnadas (Conveyancer) and Hanaan Rizwaan (Account Manager) were both very professional, they communicated frequently with us and put our minds at ease during the entire process. Thanks for all your help. Highly recommend!
30 April 2026
Unprompted review
Reply from Nova
Dear Andreas,
Thank you very much for your kind feedback. We are pleased to hear that Kavindya and Hanaan provided professional, consistent communication and helped put you at ease throughout the process. Delivering clarity and reassurance is central to our NOVA service, and we truly appreciate your recommendation.
Kind regards,
Insaf
Team NOVA
A great Professional team
Sumaiya & Chemini did a tremendous job. Much appreciate for their efforts and professionalism throughout the whole process. Thank you
29 April 2026
Unprompted review
Reply from Nova
Dear Nure,
Thank you for taking the time to leave your review. We are delighted to hear that Sumaiya and Chemini supported you so thoroughly and professionally throughout your transaction. Your appreciation of their efforts is very much valued and will be shared with them both.
Kind regards,
Insaf
Team NOVA
Novalegal were outstanding
Novalegal were outstanding in every way they exceeded my expectations, nothing was too much trouble and all my questions were answered, of which there were many.
Both Michelle and Asjaadh were wonderful, especially Asjaadh with his weekly update reports
I would highly recommend Nova Legal
3 February 2026
Unprompted review
Reply from Nova
Dear Mark,
Thank you for your wonderful feedback. We are thrilled to hear that your experience with Nova Legal exceeded expectations and that you felt fully supported throughout. Michelle and Asjaadh will be delighted to know their commitment, responsiveness, and regular updates made such a positive difference. Thank you for your strong recommendation of NOVA.
Kind regards,
Insaf
Team NOVA
Chenura and Aaqib where very…
Chenura and Aaqib where very informative at each stage of the buying process. Weekly updates and had a lot of patience as we are 1st time buyers so completely new to the system. Thank you very much for everything
30 April 2026
Unprompted review
Reply from Nova
Dear Gemma,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Chenura and Aaqib were informative at every stage of your buying journey and that the weekly updates helped keep you well informed.
As first‑time buyers, we understand how unfamiliar the process can feel, so it’s wonderful to know that their patience, clear explanations, and consistent communication made things easier for you. Your kind words will be greatly appreciated by both Chenura and Aaqib.
Thank you again for choosing Nova, and we wish you every happiness in your new home.
Kind regards,
Aamirah
Team NOVA
A good experience
The team at Nova made the process much nicer. Asjaadh and Chemini were communicative and efficient in dealing with issues. Their documents and requirements were clear. I particularly liked the weekly updates on progress.
I would recommend them.
28 April 2026
Unprompted review
Reply from Nova
Dear Matt,
Thank you so much for taking the time to share your feedback.
We’re really pleased to hear that the team at Nova made the process more enjoyable for you and that you had a positive experience overall.
It’s great to know that Asjaadh and Chemini were communicative and efficient when dealing with any issues, and that you found the documentation and requirements clear throughout. We’re especially glad that the weekly progress updates were helpful, keeping clients informed is something we place great importance on.
Thank you again for your recommendation and for choosing Nova.
Kind regards,
Aamirah
Team NOVA
Effective process and kept well informed
Nova kept us well informed and made the process smooth and effective. There were two hiccups; verifying the power of attorney was delayed ; the process for witnessing signatures was not very well explained, it needs better instructions.
22 April 2026
Reply from Nova
Dear Phil,
Thank you so much for your five‑star review and for taking the time to share your feedback.
We’re delighted to hear that you found the process smooth and efficient overall.
We also appreciate your comment regarding the witness to signature process. Your feedback is valuable, and we recognise that clearer guidance at this stage can be helpful. We’ll be sure to share this with the team so we can continue improving how this step is explained to clients going forward.
Thank you again for choosing us and for highlighting both what worked well and where we can improve.
Kind regards,
Aamirah
Team NOVA
Excellent work with a difficult sale
I had a very difficult sale from losing my first buyer and then ending up with a much longer chain than expected but Asjaadh and Mariyam managed to get it over the line before my mortgage offer ran out! Asjaadh especially was communicating with me very regularly and I am thankful for all his help.
1 April 2026
Unprompted review
Reply from Nova
Dear Joanne,
Thank you so much for taking the time to share your experience.
We appreciate you highlighting the challenges involved in what was clearly a very difficult sale, and we’re pleased that despite the setbacks, the transaction was able to complete successfully.
It’s wonderful to hear that Asjaadh and Mariyam supported you so effectively throughout, particularly during the changes in buyers and the extended chain. We’re especially glad that Asjaadh’s regular communication helped keep you informed and reassured, and that the team were able to push matters through before your mortgage offer expired, that’s a fantastic outcome.
Your kind words mean a great deal to us, and we’ll be sure to pass your thanks on to both Asjaadh and Mariyam.
Thank you again for choosing Nova.
Kind regards,
Aamirah
Team NOVA
fantastic experience
fantastic experience. Very responsive and always kept us in the loop, kept us at ease during the whole process. Jayali and anuki were wonderful
27 April 2026
Unprompted review
Reply from Nova
Dear Matthew,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that you had such a fantastic experience and that you felt supported and reassured throughout the process.
It’s wonderful to know that Jayali and Anuki were responsive, kept you well informed, and helped put you at ease every step of the way.
Your kind words will mean a great deal to them, and we’ll be sure to pass your appreciation on.
Thank you again for choosing Nova and for your recommendation, we truly appreciate it.
Kind regards,
Aamirah
Team NOVA
Friendly and helpful service
Friendly and helpful service. Helped support me in my transaction. Thank you all
27 March 2026
Unprompted review
Reply from Nova
Dear Customer,
Thank you so much for taking the time to share your feedback.
We’re pleased to hear that you found the service friendly and helpful, and that the team were able to support you throughout your transaction.
Your kind words mean a great deal to us. Thank you again for choosing Nova.
Kind regards,
Aamirah
Team NOVA
My experience with nova legal was…
My experience with nova legal was smooth sailing. Starting from the receptionist to the most senior personal , had an excellent professional approach and very helpful. The Solicitor Shaahid and my Account manager then Rajhita always gave me feedback and went out of their way to see that I was happy as a client. I would 💯 refer and encourage anyone seeking legal assistance to nova legal. Time management is one of their priorities. Thank You Nova Legal am enjoying my new acquired property.
13 April 2026
Unprompted review
Reply from Nova
Dear Mwangala,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that your experience with Nova was smooth from start to finish and that you felt supported by the entire team.
It’s wonderful to know that both Shaahid and Rajitha provided professional, attentive service and kept you well informed throughout the process. Clear communication, strong time management, and ensuring our clients feel valued are all priorities for us, so we’re pleased this was reflected in your experience.
Your kind recommendation means a great deal to us, and we’re truly grateful that you chose Nova to support you with such an important milestone. Congratulations on your new property, we wish you every happiness in your new home.
Kind regards,
Aamirah
Team NOVA
Excellent work
Tinalee and Shaahid did a great work, their communication was transparent and kept us up to date throughout the whole process.
28 April 2026
Unprompted review
Reply from Nova
Dear Adam,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that Tinalee and Shaahid did a great job supporting you throughout your transaction.
It’s wonderful to know that their transparent communication and regular updates helped keep you informed at every stage of the process. Your kind words will mean a great deal to them, and we’ll be sure to pass your appreciation on.
Thank you again for choosing Nova.
Kind regards,
Aamirah
Team NOVA
Very good company...we sold our house…
Very good company...we sold our house with Nova....and everything was smooth from start to the end....all the staff very professional especially our account manager Shayon and our conveyancer Vijini . 5 stars guys. Thanks
14 April 2026
Reply from Nova
Dear Mr. Silviu,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that your experience selling your house with Nova was smooth from start to finish.
It’s wonderful to know that the team provided professional support throughout, and we’re especially pleased to hear your kind words about Shayon and Vijini. They will be delighted to know their efforts made such a positive difference to your experience.
Thank you again for your five‑star review and for choosing Nova.
Kind regards,
Aamirah
Team NOVA
Hannan and Mariyam made me feel assured…
Hannan and Mariyam made me feel assured and updated me throughout the stages of the mortgage and kept my stress levels low even though it took and bit longer than expected. I now finally have my keys. Thank you both
24 April 2026
Unprompted review
Reply from Nova
Dear Millie,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Hannan and Mariyam were able to support you throughout your mortgage journey and help keep your stress levels low during what can be a challenging process.
While we appreciate that it took a little longer than expected, it’s wonderful to know that their regular updates and reassurance helped you feel informed and supported at every stage. And most importantly, congratulations on finally receiving the keys to your new home!
Thank you again for choosing Nova, and we wish you every happiness as you settle into your new home.
Kind regards,
Aamirah
Team NOVA
I would definitely recommend
Sumaiya and Hema were very quick and efficient, providing weekly updates and keeping on top of everything to ensure a smooth buying process. We completed within 9 weeks. Thank you both!
24 April 2026
Unprompted review
Reply from Nova
Dear Ellen,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that you received great service and that Sumaiya and Hema were efficient and proactive throughout your house purchase.
Completing in nine weeks is a fantastic outcome, and it’s wonderful to know that their clear communication and regular updates helped keep everything smooth and on track at every stage.
Thank you again for choosing Nova and for sharing your positive experience.
Kind regards,
Aamirah
Team NOVA
When I signed up with Muve /Nova I did…
When I signed up with Muve /Nova I did not know what to expect and for the first few months things were very complicated & there was a change of conveyancer .
Selling a shared ownership property also comes with an added layer of 3rd party complexity to say this was a massive learning curve with many twists and turns making it a the most challenging of conveyances I can now safely say that Anjalee Daluwaththa & Chenura Hettiarachchi came through for me and gave 100% to my file they persevered when it got tough and against all the odds my sale & purchase were completed
Thank you
13 April 2026
Reply from Nova
Dear Client,
Thank you for taking the time to share your experience with us.
We appreciate your honesty and understand that the early stages of your journey were challenging, particularly given the added complexities of selling a shared ownership property and the change of conveyancer along the way.
We’re delighted to hear that Anjalee and Chenura were able to support you through what was clearly a demanding and complex process. Shared ownership transactions can involve multiple third parties and unexpected hurdles, so it’s wonderful to know that their perseverance, commitment, and dedication helped see both your sale and purchase through to completion.
Your feedback means a great deal to us, and we’ll be sure to pass on your kind words to Anjalee and Chenura. Thank you again for placing your trust in us, and we wish you all the very best in your new home.
Kind regards,
Aamirah
Team NOVA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.