When I had one hip and one knee surgery, Mayo Clinic says I won’t be able to run long distances anymore. I have since done 4 marathons and more on the way. If I knew what I now know, I needn’t have do... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received the NovaaLab light pad promptly and have been using it daily for almost two months. My joints, knees in particular, tend to get rather stiff, so I purchased the light pad hoping it w... See more
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We purchased our first NovaaLab Red Light Therapy pad about six months ago and it works so well we purchased another. The pad is flexible and easy to manipulate over and around the areas needing treat... See more
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Good delivery from USA...6days from order to delivery Company switched onto customer service. The equipment supplied looks upmarket and easy to use Need more time to see whether product works on... See more
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Company details
Written by the company
Elevate your wellness journey with NovaaLab's (novaalab.com) cutting-edge red light therapy devices for home use. Our infrared light therapy pads offer effective relief from discomfort, harnessing the power of red light for natural healing. Experience the convenience of lightweight and user-friendly designs, backed by NovaaLab's exceptional customer service. Discover the transformative benefits of red light therapy and explore the range of red light therapy pads at NovaaLab today.
Contact info
2810 N Church St PMB 94922, 19802-4447, Wilmington, United States
- (888) 670-9462
- support@novaalab.com
- novaalab.com
4.5
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
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Novaalabs oral care pro really helps…
Novaalabs oral care pro really helps with my periodic mouthcare issues. It mitigates any pain I get in my jaw from side effects of medications I am on. It’s a great addition to traditional oral care products.
21 September 2026
Reply from NovaaLab LLC
Hi Nike!
Thank you so much for taking the time to share this.
We're so glad to hear that Novaa Oral Care Pro has helped with your periodic mouth care issues and has helped mitigate the jaw pain you experience from medication side effects.
It means a lot to know that it has become such a great addition to your traditional oral care routine.
Thank you again for choosing NovaaLab and for sharing your experience with us. We're wishing you continued health and wellness.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
Great product and great service
The red light is great for my muscle and arthritis pain as an 80 year old still playing pickleball 2 - 3 times a week.
Had a problem with loose connection of power/controller cord to pad. One email and a replacement cord was sent immediately.
Great product and great service, a rarity in today's online experience.
21 September 2026
Reply from NovaaLab LLC
Hi David!
Thank you so much for taking the time to share this with us. It truly means a lot to our whole team.
We're so glad to hear that your red light pad has been helping with your muscle and arthritis pain. It's especially wonderful to know that, at 80, you're still out there playing pickleball 2 to 3 times a week.
We're also very happy our team could quickly help with the loose power and controller cord connection and get a replacement cord sent out right away.
Thank you again for your kind words about both the product and the service. Wishing you continued health, comfort, and many more great pickleball days.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
Red light facial mask
I researched and purchased the face mask based on its specifications. It is very easy to use daily and I am looking forward to good results.
21 September 2026
Reply from NovaaLab LLC
Hi Connie!
Thank you so much for taking the time to share this with us.
We’re so glad to hear that you chose the Novaa Glow Therapy Mask based on its specifications and that it’s been very easy to use daily.
It’s also wonderful to know that you’re looking forward to good results. We truly appreciate your thoughtful feedback.
Wishing you continued health and wellness as you continue using the device.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
Customer service is amazing
Seems to be working well … had a minor user issue when I first got my knee novalab but when I reached out for help, I literally got a response within five minutes. Amazing customer service.
21 September 2026
Reply from NovaaLab LLC
Hi Julie!
Thank you so much for taking the time to share this.
We’re so glad to hear that your Novaa Knee Ultra seems to be working well. It also means a lot to know that when you had a minor issue at the start, our team was able to help within five minutes.
We truly appreciate your kind words about our customer service, and we’re grateful you chose NovaaLab.
Wishing you continued health and wellness. Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
The product is well made
The product is well made. Customer service is good. How effective the red light treatment is, it's hard to say.
22 April 2026
Reply from NovaaLab LLC
Hi Natalia!
Thank you for contacting us, and thank you so much for taking the time to share your feedback on the red light treatment.
We're very glad to hear that you found the product well made and that our customer service left a good impression.
We also truly appreciate your honest note that the effectiveness is still hard to say at this stage. Feedback like yours is very valuable to us and helps us continue improving both our products and the overall experience.
Thank you again for choosing NovaaLab. Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
I love your products
I love your products. I have purchased at least 2.
So far I have not noticed a huge difference with the gum/teeth light but there has been a slight difference which I attribute to the light since everything else I have been doing has not made a noticeable difference. I will continue using this device and will let you know after 6-8 weeks if it has made a more noticeable difference.
8 September 2026
Reply from NovaaLab LLC
Hi Jacqueline!
Thank you so much for taking the time to share this with us. It truly means a lot to our team.
We're so glad to hear that you love our products and that you've purchased at least two from us.
It's also encouraging to hear that you've noticed a slight difference with the gum/teeth light so far, especially since it seems to be the one thing making a noticeable impact.
We really appreciate your patience and consistency as you continue using the device over the next 6-8 weeks.
Thank you again for choosing NovaaLab. We're here if you ever have any questions or if you'd like to share how things progress.
Kind regards,
Novaa Client Service
NovaaLab has outstanding Customer Service
NovaaLab has outstanding customer service and stand behind their products. I own three of their products, small pad, XL pad and knee pad. The controller went out n the small pad earlier this year and it was replaced timely. Recently most of the lights on XL pad went out. I used it day and night for IT band syndrome for the last eight months and cant sleep with it. I contacted them. Ann responded within 45 minutes and setup a shipment for a new one. I received it in 5 days.
14 September 2026
Reply from NovaaLab LLC
Hi E F!
Thank you for contacting us, and thank you so much for taking the time to share this with us.
It truly means a lot to hear that our customer service stood behind the products in the way you described, especially with your Small Pad earlier this year and your recent XL Pad replacement.
We're also very glad Ann was able to respond quickly and help arrange the new XL Pad for you so promptly.
We really appreciate your continued trust in NovaaLab, and we're grateful that the Small Pad, XL Pad, and Knee Pad have all been part of your wellness routine.
Thank you again for your kind words and support. We wish you continued health and wellness.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
The knee appliance would not fit around…
The knee appliance would not fit around my knee. I could not use it. 2” to short.
16 September 2026
Reply from NovaaLab LLC
Hi Thomas,
Thank you so much for sharing this, and I'm sorry it didn't fit comfortably, that's genuinely frustrating when you're hoping to get started.
On it being 2 inches short
I want to reassure you: even being 1 or 2 inches short shouldn't be a major issue, the light-covered portion will still make solid contact with a large area of your knee, so you should still be receiving meaningful benefit even without a complete 360-degree wrap.
Good news, if you'd like a better fit
Could you please check whether an extra stretch strap was included in your package? If not, we're happy to ship you one free of charge, this should help you achieve a more complete, snug fit around your knee.
Thomas, thank you so much for letting us know rather than just setting it aside unused! Please check for that extra strap, and let us know either way, we're happy to send one out for you if needed.
Please let me know if you need anything else so I can assist you. 😊
Warm regards,
Novaa Client Service
Poor shipping
The product is great. The shipping was not. I live about 10 minutes from Millcreek, Utah where the item shipped from. It went from Utah to California to Colorado then back to Utah. Why???? I could have received the item in one or two days if your shipping choices were better, for that reason I won't be ordering again.
18 September 2026
Reply from NovaaLab LLC
Thank you for your feedback, Sherry. We’re glad to hear you’re happy with the product, and we sincerely apologize for the frustrating shipping experience. We understand your concern, especially given how far the package traveled despite being shipped from nearby. We’ll make sure your feedback about our shipping options and routing is shared with our fulfillment team for review. We truly appreciate you giving NovaaLab a try.
Oral Care Unit
I ordered the oral care unit and I had zero expectations initially since I have major receding gums and substantial bone loss. I figured I had nothing to lose, though, since they offer a money back guarantee. Well, my "two month" timeframe to make that decision (keep or return) ironically came along at the same exact time as my periodontal cleaning, and my hygienist said she has NEVER seen my teeth and gums look this good. She mentioned my teeth were whiter, and that my gums were much healthier, and that I had no calculus like I normally do, and that when she cleaned the tartar from my molar areas in back, there was NO bleeding at all this time, which was a first. All this was before I even mentioned to her that I have been using this device for the last couple of months, so that was definitely my deciding factor in keeping it. I also personally noticed that when I drink liquids on the colder side, now, I no longer have as much sensitivity as I did prior to starting this treatment. I went from a non-believer to a total-believer! Great product :)
29 September 2026
Unprompted review
Reply from NovaaLab LLC
Hi Christina,
Thank you so much for sharing this wonderful, detailed review, and for taking the time to post it on Trustpilot, this is exactly the kind of honest, specific feedback that genuinely helps other people on the fence the same way you were two months ago.
I'm so glad your hygienist's independent assessment, better color, healthier gums, no calculus, no bleeding for the first time, lined up so perfectly with your own decision timeline, and that you've personally noticed less sensitivity to cold as well. Going from a skeptic to a believer is such a genuine, earned transformation, and we're honored to have played a part in it.
Thank you again, truly, for giving this a fair chance despite having every reason to expect little, and for sharing your journey so openly with others.
Please let me know if you need anything else so I can assist you. 😊
Warm regards,
Novaa Client Service
It works great
It works great , the product does what it promises to .
18 September 2026
Unprompted review
Reply from NovaaLab LLC
Hello!
Thank you so much for sharing your feedback.
We’re very glad to hear the product is working well and doing what you hoped it would do.
We truly appreciate you taking the time to let us know. If you ever need anything else, we’re happy to assist you.
Kind regards,
Novaa Client Service
Excellent Customer Service
Excellent Customer Service. I decided I did not need the boot and it was returned with no issues. I have enjoyed using the Novaa Knee Ultra.
30 September 2026
Unprompted review
Reply from NovaaLab LLC
Hello!
Thank you for contacting us, and thank you very much for sharing this kind feedback.
We’re so glad to hear that the return for the boot went smoothly and that you had no issues with the process.
We’re also happy to know that you’ve enjoyed using the Novaa Knee Ultra. Feedback like this truly means a lot to our team.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
This works awesomely -
I had some pain down my leg from my hip flexors and after using it once the pain had lessen to almost nothing. I could sleep.
21 September 2026
Reply from NovaaLab LLC
Hi Nadyne!
Thank you so much for taking the time to share this with us.
We’re truly glad to hear that your Novaa Deep Healing Pad for Joints & Arthritis helped with the pain down your leg from your hip flexors, and that after just one use the pain lessened to almost nothing so you could sleep.
It means a lot to our team to hear that the device brought you such meaningful relief.
Thank you again for choosing NovaaLab.
Wishing you continued comfort and wellness. Please let us know if you need anything else so we can assist you.
Kind regards,
Novaa Client Service
Novaalab really stand by their…
Novaalab really stand by their products. Customer svc was amazing and quick too. It feel good to have a product I trust and love! I order the novaalab oral pro and I so glad I did.
18 September 2026
Reply from NovaaLab LLC
Hi Kimdung!
Thank you so much for your kind words about NovaaLab and your Novaa Oral Care Pro.
We're truly glad to hear that you feel you have a product you can trust and love. It also means a great deal to know that our customer service felt amazing and quick for you.
We're so happy to hear you're glad you ordered the Oral Care Pro - Teeth Tray w/ Case, and we really appreciate you taking the time to share your experience with us.
Wishing you continued health and wellness.
Please let me know if you need anything else so I can assist you.
Kind regards,
Novaa Client Service
Reply from NovaaLab LLC
Hi Royce!
You're very welcome, and thank you for your kind words.
We're so glad to hear you had a positive experience with our communication and prompt service.
If you ever need anything else, please let us know so we can assist you.
Kind regards,
Novaa Client Service
Quick response with an issue
Quick response with an issue. Handled promptly. Followed up on product after receipt.
15 September 2026
Reply from NovaaLab LLC
Hi Suzanne!
Thank you so much for your kind feedback.
We truly appreciate you highlighting the quick response, the prompt help with the issue, and the follow-up after your product arrived.
It means a lot to know the team was able to support you well.
Kind regards,
Novaa Client Service
I really love this product
I really love this product. Did lots of research before I settled on an American made quality light product, totally worth the money. I originally bought it for my torn meniscus, but now use it on my lower back, ,abdomen,arms, neck and other spots, it's the.perfect shape to use all over. Would love to have a whole body mat but until then.this is awesome
10 September 2026
Reply from NovaaLab LLC
Hi Lynnette!
Thank you so much for sharing this with us. We’re delighted to hear how much you’re loving the Novaa Light Pad.
It means a lot to know you did so much research before choosing it, and that it has felt like a high-quality product that was worth the money.
We’re also very glad to hear that its shape has made it so versatile for you, from your knee to your lower back, abdomen, arms, neck, and other spots. Feedback like this is incredibly meaningful to our team.
We also appreciate you sharing that you’d love a whole body mat in the future. Thank you again for your kind words, and we wish you continued health and wellness.
Please let us know if you need anything else so we can assist you.
Kind regards,
Novaa Client Service
All my questions were answered
All my questions were answered. I purchased the boots because I have Neuropathy in my feet. I’m hoping this will help!
17 September 2026
Reply from NovaaLab LLC
Hi Carol!
Thank you so much for taking the time to share your feedback. We’re very glad to hear that all of your questions were answered.
We appreciate you choosing the Novaa Light Boot for your foot concerns. We understand that you’re hopeful it will help with the neuropathy in your feet, and we’ve made sure your feedback has been shared with the right team.
Thank you again for choosing NovaaLab. We’re wishing you continued wellness, and please let us know if you need anything else so we can assist you.
Kind regards,
Novaa Client Service
Solid therapy device
We have used the product exactly a year and a half, and it has proved itself numerous times with several athletes in our house, including a busy mom.
29 September 2026
Unprompted review
Reply from NovaaLab LLC
Hi Erica!
Thank you so much for sharing your experience! We're thrilled to hear that the device has been a reliable go-to for all the athletes in your home over the past year and a half—especially for a busy mom! Supporting active families in staying healthy and recovered is what we love to do.
Our primary goal is customer satisfaction, and we are delighted that you are pleased with your experience. It means the world to our entire team. Red light therapy devices from NovaaLab have truly been a game-changer, and we're thrilled to hear they've made a meaningful impact. Your kind words and support reaffirm our commitment to quality and care. Thank you for sharing. We wish you continued success, great results, and lasting wellness ahead!
The mouthpiece seems to helping mouth soreness.
The mouthpiece seems to be working on my husbands mouth. He has been on cancer treatment and has mucositis his mouth was very sore
It has only been a few days since he started using it but mouth isn’t as sore and taste seems to be coming back also.
18 September 2026
Reply from NovaaLab LLC
Hi Naomi,
Thank you so much for sharing this update, and I want to genuinely acknowledge everything you and your husband are going through, cancer treatment and mucositis together is an extraordinary amount to manage, and I'm so glad the mouthpiece appears to be offering some real relief during such a difficult time.
On the improvement you're seeing
I'm truly happy to hear his soreness has begun easing and that his taste seems to be returning, even after just a few days. That's a genuinely meaningful sign, and I hope this continues in the right direction for him.
An important note given his cancer treatment
Since he's actively undergoing cancer treatment, I want to gently emphasize that this device should continue being used alongside, not in place of, his oncology and dental care team's guidance. Please make sure his oncologist or the dental/oral oncology team managing his mucositis is aware he's using this, so they have the complete picture of everything supporting his care, and can flag anything specific to his treatment protocol that might affect how or whether to continue.
Confirmed product specifications, for reference
Wavelengths: 8x Red LEDs at 660nm + 8x Blue LEDs at 450nm
Irradiance: 28 mw/cm² at 0 inches (direct surface contact)
Mouthpiece material: food-grade silicone, hypoallergenic, non-toxic, durable, and flexible, with insulating properties designed to remain comfortable without overheating during use.
Safety guidelines, given his situation specifically
Please continue keeping his oncology/dental care team informed of his use of this device
If you notice any worsening of his mouth symptoms, new irritation, or anything concerning, please stop use and consult his care team promptly
Please continue using once daily, at our standard 10-15 minute duration, rather than extending beyond that, especially given how sensitive his oral tissue currently is,
Naomi, thank you again for sharing something this personal with us, and for being such a devoted advocate for your husband's comfort during treatment. I hope this continued relief brings him some real comfort as he continues through this. Please keep his care team closely involved, and don't hesitate to reach out with any other questions along the way.
Please let me know if you need anything else so I can assist you. ☺️
Warm regards,
Novaa Client Service
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