Not Socks Reviews 

258
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

I wanted to buy a niche DIY book nook and an oodie hooded blanket as gifts for my long-distance girlfriend's first visit to New Zealand. Both items were from US-based websites and came with high shipp... See more

Company replied

Rated 1 out of 5 stars

If I wanted a crappy knockoff, I'd have bought from wish. The picture looked great, was excited to receive. Very disappointed when what I got was a cheap shoddy knockoff of the product photographed.... See more

Rated 5 out of 5 stars

This place has never let me down. Great bargains and super speedy delivery!! I live in Auckland and because of lockdown and courier backlog I wasn't expecting my goods for about 10 days, especially... See more

Rated 5 out of 5 stars

I have bought several items at different times, and each purchase has been very simple and easy, and deliveries have always been very prompt! There are many products to choose from; fantastic for tha... See more

Company replied

Company details

  1. Gift Shop
  2. Hobby Store

Information provided by various external sources

Not Socks is New Zealand's #1 ranked online gift store. We have hundreds of gifts ideas for any occasion and because they're all in-stock, they're dispatched from our warehouse within 24 hours. Take the stress out of gift buying with the very best gifts from NZ & around the world.


Contact info

3.6

Average

TrustScore 3.5 out of 5

258 reviews

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No recent history of asking for reviews

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3.6

All reviews

(258)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Was really easy to deal with once I…

Was really easy to deal with once I sorted my account out, thanks

21 May 2018
Unprompted review
Not Socks logo

Reply from Not Socks

Thanks Lynne, we're always looking at improvements to help people use our site, so appreciate your feedback :)

Alix

Rated 5 out of 5 stars

Amazing

Amazing, I was impressed at the speed of delivery and wrapping, very cool. Thank you

21 May 2018
Unprompted review
Not Socks logo

Reply from Not Socks

Hi Anna,

We aim to please :) I'm really glad you were happy with your experience with us. Thank you for the lovely review.

Kind regards,

Alix

Rated 5 out of 5 stars

I would recommend Not Socks for awesome…

I would recommend Not Socks for awesome gift ideas and speedy deliivery! :)

21 May 2018
Unprompted review
Not Socks logo

Reply from Not Socks

Hi Karen,

Thanks for taking the time to review us! I'm so glad you're happy with our service :)

Many thanks,

Alix

Rated 5 out of 5 stars

Very prompt service

Very prompt service. Always available within 24 hours. Pleasant staff to deal with

21 May 2018
Unprompted review
Not Socks logo

Reply from Not Socks

Hi Marilyn - it helps that our customers are so lovely to deal with too :)

Thanks for taking the time to review us.

Kind regards,

Alix

Rated 5 out of 5 stars

Easy to navigate the website and items…

Easy to navigate the website and items arrived on time. Great way to shop for gifts.

21 May 2018
Unprompted review
Not Socks logo

Reply from Not Socks

Hi Andy,

Thanks for taking the time to review us - we really appreciate it. So glad you've enjoyed your online shopping experience with us!

Cheers,
Kat

Rated 5 out of 5 stars

What a great fast service with…

What a great fast service with excellent choicd of gifts👍

21 May 2018
Unprompted review
Not Socks logo

Reply from Not Socks

So glad to hear you're enjoying the range Lisa - and thank you for the lovely review :)

Cheers,
Kat

Rated 5 out of 5 stars

Fantastic

Great, easy website, delivery of product is fantastic, often the next day.
Quality of goods that I have purchased have all be great.

21 May 2018
Unprompted review
Not Socks logo

Reply from Not Socks

Thanks for the lovely review Tracy, we really appreciate it! :)

Cheers,
Kat

Rated 5 out of 5 stars

Great service

Great service, easy, fast and great product!!

21 May 2018
Unprompted review
Not Socks logo

Reply from Not Socks

Thanks for leaving us such a lovely review Mandy and so glad to hear everything's arrived as it should.

Cheers,
Kat

Rated 5 out of 5 stars

A fan

Easy to browse, easy to buy, next day delivery - what more could I want?!

21 May 2018
Unprompted review
Not Socks logo

Reply from Not Socks

Thanks Kimmy! We really appreciate it :)

Cheers,
Kat

Rated 5 out of 5 stars

Really great service and super fast…

Really great service and super fast delivery - the range of items on their website is really cool. Have used them a few times now and never been disappointed.

21 May 2018
Unprompted review
Not Socks logo

Reply from Not Socks

Hi Sasha,

Thanks so much for taking the time to write us such a lovely review, we really appreciate it :)

Cheers,
Kat

Rated 5 out of 5 stars

Absolutely fantastic service my…

Absolutely fantastic service my recipients loved their gifts

21 May 2018
Unprompted review
Not Socks logo

Reply from Not Socks

Hi Yvonne, thanks so much for taking the time to review us and I'm so glad the recipients loved their gifts!

Cheers,
Kat

Rated 1 out of 5 stars

Very disappointed

At the end of placing my order and paying for guaranteed 3-Day delivery, I had a pop up box telling me it wouldn’t be delivered in time for Christmas (a week away)! I telephoned them internationally, and spoke to a very helpful lady who arranged to cancel the order and stop the money going out of my account.
The following day (Tuesday) the money all went out of my account and I received an email thanking me for my order! It is now Friday and the money has not been refunded, no-one has contacted me, and it appears the items have not been sent as I have not received a tracking number...and now it’s Christmas weekend and I am out of pocket.
Not happy here!!

22 December 2017
Unprompted review
Not Socks logo

Reply from Not Socks

Hi Anne-Marie,

Thank you for taking the time to get in touch, I'm so sorry about the confusion with your order.

I have sent you an email regarding your order and arranged for a refund to be processed which should show up in the next couple of days.

Please get in touch if you have any further questions or there is anything else we can help with.

Once again, I'm really sorry for the inconvenience.

Many thanks,
Katherine

Rated 5 out of 5 stars

Fabulous customer service!

Living in Australia, I find Not Socks great for unique presents and great customer service. I recently looked at purchasing a gift from another online retailer who were going to charge me nearly $40 for gift wrapping as each item would be wrapped separately even though it was going to the same person! I asked for it to be consolidated and they said it wasn't possible! Thanks Not Socks for being far more flexible and helpful!

11 December 2017
Unprompted review
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Reply from Not Socks

Hi Nicola,

I'm so glad to hear we could help you out when you needed us! Thank you very much for taking the time to post such a lovely review.

Kind regards,

Alix

Rated 5 out of 5 stars

Great Choices. Great Service

Living in the UK with family in NZ I have found Not Socks friendly, helpful and efficient

21 November 2017
Unprompted review
Not Socks logo

Reply from Not Socks

Thank you for taking the time to give us your lovely feedback :)

I'm so glad we've been able to help with gifts to your family in NZ - that's exactly the type of thing we love to hear.

Thanks again,
Kat

Rated 5 out of 5 stars

Prompt and efficient service and a …

Prompt and efficient service and a delight to receive and open the package !! Thanks guys.

3 May 2017
Unprompted review
Not Socks logo

Reply from Not Socks

Hi Denise - that's so great to hear! Thanks for the review :)

Regards,

Alix

Rated 5 out of 5 stars

Amazing service!

Not Socks was a great choice for sending a friend a gift as it deleivered it well on time and the product was just as shown on the website.
Thank you for the great service

17 April 2017
Unprompted review
Not Socks logo

Reply from Not Socks

Hi Shania,

Thank you so much for taking the time to leave such a lovely review.

I'm so glad everything arrived safely and on time :)

Many thanks,
Kat

Rated 5 out of 5 stars

Top Notch

I have made a few purchases through 'Not Socks' now and I have nothing but good things to say about this company !!

First of all their customer service is amazing!! The staff are so friendly and helpful which is a big thing for me I will not spend money if I get bad customer service. They have a wide selection of very cool & unique items, there is something for everyone. They are so quick to respond to any questions you have about their products etc, delivary is extremely reliable & fast which is a bonus if you are someone like me that leaves things to the last minute !!

I had an issue with one of the items I purchased and they were more than happy to fix the problem no drama no fuss & had my replacement in my hands within 2 days !!

I have recommended 'Not Socks' to my friends and family and I will continue to shop with them :)

Keep up the good work guys n gals :P

14 March 2017
Unprompted review
Not Socks logo

Reply from Not Socks

Hi Chrystal,

Thanks so much for taking the time to leave your lovely review - it really means a lot!

It's so great to hear that you love our website and our service. We're a small team and customer satisfaction is really important to us, so I'll be sure to pass your feedback onto the rest of the team.

Thanks again,
Anna

Rated 5 out of 5 stars

Not socks rocks

Not socks has a large variety of gifts available at the click of a button. But their service is so much more than that. Each gift is packaged beautifully and delivered quickly. I found this site particularly useful given that I live overseas with all my family still in NZ, it makes birthdays & special occasions a breeze! They go the extra mile - add notes, wrap all items together, any requests are easily met. As soon as I place an order I receive email confirmation and then another as soon as its posted. Their response time is excellent. I am notified if there are any problems and kept in the loop about the progress of my deliveries. Can't say enough good things about them. Just try them and see for yourself.

11 March 2017
Unprompted review
Not Socks logo

Reply from Not Socks

Hi Nicola,

Wow - thank you so much for your wonderful review!

It's really lovely to hear how much our service has helped you. I'll be sure to pass your feedback onto our warehouse team (who wrap the gifts so beautifully), and our customer service team, who love looking after our customers. :)

Thanks again,
Anna

Rated 5 out of 5 stars

A better way of sending presents

I have tried all ways of sending gifts to family in NZ and this is the best method so far. I like the gift voucher method so that they get to choose their gift in NZ. It was a bonus at Christmas that the gifts I chose were gift wrapped for me and delivered without me having to queue in a post office and figure out shipping costs and how long they would take to arrive!

10 March 2017
Unprompted review
Not Socks logo

Reply from Not Socks

Hi Debbie,

Thank you so much for taking the time to leave such a lovely review.

We try really hard to make gift-giving as easy as possible for our international customers, so your feedback really means a lot. :)

Thanks again,
Anna

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