Notebook Therapy Reviews 2,542

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the beautiful designs and the thoughtful craftsmanship of items like journals, stickers, and washi tapes. Many people express long-term satisfaction, often returning for new purchases due to the superior quality and aesthetic appeal of everything they receive. However, some people mentioned issues with delivery times, noting that orders occasionally took longer than expected to arrive, especially during busy periods. A few customers also reported dissatisfaction with customer service, citing slow responses or a lack of communication regarding order status and shipping updates.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the beautiful designs, high-quality... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the... See more

Delivery service

Consumers find delivery service to be ambiguous. Many customers praise fast delivery, with some receiving... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers praise the ease of... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the kindness, helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was amazing! The product is great but the shipping took a long time, I'm still waiting on the tracking information for something I purchased in 11/11/2025 but the previous products I got from her... See more

Rated 5 out of 5 stars

Have shopped many times from Notebooktherapy and I’ve never ever had a single problem with their products, shipping etc. I think every single item I’ve purchased or gotten gifted by friends/family h... See more

Rated 5 out of 5 stars

I've purchased from them on more than one occasion, once for a journal and stickers, once for a pen case. Everything I've recieved has been superior quality and I will continue to use them for my next... See more

Rated 5 out of 5 stars

I absolutely love shopping at Notebook Therapy! I’ve bought several PET tapes from them and they never disappoint — the designs are beautiful, the quality is amazing, and everything feels so thoug... See more


Company details

Information provided by various external sources

Our mission is to collect the cutest notebooks from across East-Asia and bring them to you cheaply and easily worldwide! We stock dotted page bullet journals!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent customer service!!

I have purchased from Notebook Therapy a lot of times and this is the first time my package went missing. I reached out to customer service and they were very understanding and shipped a new order for me which took a short amount of time to arrive. The quality of the items never misses I highly recommend!!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and excellent

Whenever in a journaling group they ask which notebook I would recommend, I say those of Notebook Therapy, for the quality of their notebooks, their beautiful designs and the grammage of their sheets. In addition to being a reliable purchase despite the fact that we are so distant geographically.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Love this shop

Very nice products, a little expensive but worth the price. Customer service is very kind and helpful with any issues. Will definitely buy again.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

My favourite place for a treat myself moment!

Placing an order with Notebook Therapy is one of my favourite treats to myself. The whole experience from scrolling through the items, choosing something and then eagerly waiting for it to arrive and unboxing it, fills me with so much joy, I absolutely love it. The staff are always so friendly as well and always contact you to make sure your order has arrived. Everything ive ever ordered, has been such beautiful quality as well, It feels so special <3

11 March 2026
Unprompted review
Rated 5 out of 5 stars

I always have such a lovely experience…

I always have such a lovely experience with Notebook Therapy. The products are absolutely beautiful, high quality, and perfect for journaling and creative projects.

What I appreciate the most is the attention and care they give to their customers — the service is always kind, helpful, and attentive. Every order feels special, and the packaging is just as aesthetic as the products themselves.

If you love journaling, stationery, or creative planning, Notebook Therapy is definitely a place I recommend. It always inspires my creativity. 💫

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful fox notebook 😍

I'm quite impressed, the design and quality of the notebook are excellent, is right now the prettiest of all my notebooks.
The velvet touch of the cover is amazing, and the fox is really cute, I wish I could have it in Kraft paper, since it matches the cover more than the white, but it wasn't available in B5 sadly, even in white is a 10 out of 10.
Plus, for me, living in Japan, free delivery is a huge huge point, other brands would ask double the price of the notebook just for the delivery.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Notebook “Now I Need” Therapy

I ordered an item on the 15th of December. After about two weeks my item status didn’t move. Then the ETA was pushed to well after Christmas, so I asked to cancel. They waited days to respond, only replying after they finally shipped the item.

When it arrived, unopened, I asked for a return. After a week they sent me instructions, but the return address was fake according to USPS.

I emailed again. After another week they responded with “ok, we’ll refund you!” Great. I thought this nightmare was finally over. Nope. Nothing happened. I emailed weekly with no response.

A full month later they finally replied again and offered a 15% refund.

These guys are absolutely terrible. Avoid.

14 December 2025
Unprompted review
Rated 1 out of 5 stars

I've used to love buying from them, never more

I bought from NT a couple times and every purchase went smoothly fine. This time I bought some presents on the last week of december and haven't received any updates or tracking code yet, despite trying to reach them inoumerous times. Do I still wait for an update or apply for a refund if I ever get an answer?

Love the products and everything was great, I don't know what happened to them, but this was definitely my last order.

27 December 2025
Unprompted review

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