A huge thanks to the team at Norwich trust especially Jamie and Stuart 🙂 this is my first time taking out a loan and they were ever so attentive and most importantly maintained contact at all times... See more
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Review summary
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Excellent Experience! ⭐⭐⭐⭐⭐ I had a great experience getting the help I needed. The entire process was incredibly easy and straightforward from start to finish. The customer service is top-notch,... See more
Monika Gebska dealt with my application and was incredible from start to finish. Very professional yet personable and informative. It was hard to find time to speak but Monika was very patient. Paperw... See more
Very quick, open and transparent process. Completing online docs was very straightforward and great follow up from an actual person who took the time to listen for any questions and was very clear on... See more
Company details
Written by the company
Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.
Contact info
Floor 1, Norfolk Tower, 48-52 Surrey Street , NR1 3PA, Norwich, United Kingdom
- 01603 801910
- welcome@norwichtrust.co.uk
- norwichtrust.co.uk
4.8
Excellent
267 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent service from the start to…
Excellent service from the start to end. Thank you team xx
10 January 2025
Unprompted review
Reply from Norwich Trust Limited
Thank you for your review, we're so glad to hear your thoughts on our service.
Abbey was amazing from start to finish…
Abbey was amazing from start to finish she was patient with any questions and checks that I needed to do. Fabulous service, straight forward to complete
8 January 2025
Unprompted review
Reply from Norwich Trust Limited
We're always happy to hear that our staff treat our customers well. Thank you for taking the time to leave a review.
Top notch company
Top notch company who train thier staff exceptionally well. Abbie was amazing. Friendly but professional ,very patient, and really put me at ease. She made me feel as if I was her top priority and really wanted to help me.
Dealing with Abbie and Norwich trust reminded me of the good old days when people mattered.
I slept well last night thanks to you.
7 January 2025
Unprompted review
Reply from Norwich Trust Limited
Thank you for your kind review of Abbey's service. We're so glad we were able to help you.
Great people at Norwich Trust.
A very relaxed and easygoing people at Norwich Trust. The entire loan application process was so simple, smooth and fast. Thanks Ryan for the great help and thanks for your best wishes for my wedding. Thank you.
7 January 2025
Unprompted review
Reply from Norwich Trust Limited
Making your experience as straightforward as possible is one of our top priorities, so we're glad to hear we achieved this. Thank you Etty.
Excellent service from Ryan
Excellent service from Ryan. Very professional and informative. A credit to your company. Thank you Ryan for all your help and assistance.
30 December 2024
Unprompted review
Reply from Norwich Trust Limited
Thank you for your kind review Vikki
Very helpful Advisors
Went a over and beyond to assist me get the best offer and to process my application in a timely manner as well as overcoming a challenge that arose during the process. Advisors were patient and helpful to help to resolve things.
10 December 2024
Unprompted review
Reply from Norwich Trust Limited
We're so glad to hear we exceeded your expectations, Janet. Thank you.
Fantastic gentleman calked Ryan explain…
Fantastic gentleman calked Ryan explain everything so I understood what I was about to do very friendly and understanding of my situation
2 December 2024
Unprompted review
Reply from Norwich Trust Limited
It makes us very happy to hear that you found our team friendly and understanding. Thank you Linda.
What a splendid service!
What a splendid service! Super rapid and provided by an excellent customer advisor with customer service skills which are above and beyond expectations! Thanks Amanda and thank you Norwich Trust, I couldn’t ask for more to be perfectly honest.
25 November 2024
Unprompted review
Reply from Norwich Trust Limited
Thank you for your wonderful review of our staff and your experience.
Staff have been very helpful
21 November 2024
Unprompted review
Reply from Norwich Trust Limited
Thank you for your review Debbie
Amazing service
Amazing service! Stuart was so helpful, kept me updated every step of the way and really took the stress out of the whole process.
21 November 2024
Unprompted review
Reply from Norwich Trust Limited
We're so glad our processes lived up to your standards. We will be sure to pass your review onto Stuart and the team.
Reply from Norwich Trust Limited
Thank you for your review and recommendations Michael
Abbey was amazing …
Abbey was amazing she was friendly and understanding and after a short discussion about my application confirmed approval documents emailed over and funds received thr next day, a great experience and would recommend.
13 November 2024
Unprompted review
Reply from Norwich Trust Limited
Thank you for your honest review of our service. We're so happy to hear you found our team friendly and understanding.
Excellent quick service
Excellent quick service. Ryan was great to chat with, very professional
5 November 2024
Unprompted review
Reply from Norwich Trust Limited
We're very happy to hear you're satisfied with our service. We'll pass this onto Ryan and the team.
Lauren at Norwich Trust
Great service from Lauren at Norwich Trust. Courteous, helpful & professional. Much appreciated
5 November 2024
Unprompted review
Reply from Norwich Trust Limited
Thank you for your lovely review
Very professional and quick service
Very professional and quick service . Monika the woman that dealt with the loan was lovely and from application to funds in the bank it was done in 24hrs. Very simple and easy and professional .
31 October 2024
Unprompted review
Reply from Norwich Trust Limited
Thank you for your kind words about our team and service. We'll be sure to pass these onto Monika and the team.
Very quick and helpful
Very quick and helpful, received funds the same day
30 October 2024
Unprompted review
Reply from Norwich Trust Limited
We're so glad to hear this and that we could help you!
Easy to understand the whole…
Easy to understand the whole application,patience and kind staff
Thank you Lauren
30 October 2024
Unprompted review
Reply from Norwich Trust Limited
We're glad to hear you're satisfied with our service, thank you Nicoletta.
Reply from Norwich Trust Limited
Thank you for your review Ian
Fast application process
Very fast, comprehensible application process. Efficiently handled by the friendly staff. Would definitely recommend.
22 October 2024
Unprompted review
Reply from Norwich Trust Limited
Thank you Emma for your sharing your thoughts on our process and for your recommendations :)
Fabulous service!
Monika was so friendly. Explained everything and did her utmost to help me.
It made this process easy and I feel a weight has been lifted from me.
17 October 2024
Unprompted review
Reply from Norwich Trust Limited
Thanks for your review, we’re so glad we were able to help you. We will pass on your kind words to Monika and the team.
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