A huge thanks to the team at Norwich trust especially Jamie and Stuart 🙂 this is my first time taking out a loan and they were ever so attentive and most importantly maintained contact at all times... See more
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Review summary
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Reviews shaping this summary
Excellent Experience! ⭐⭐⭐⭐⭐ I had a great experience getting the help I needed. The entire process was incredibly easy and straightforward from start to finish. The customer service is top-notch,... See more
Monika Gebska dealt with my application and was incredible from start to finish. Very professional yet personable and informative. It was hard to find time to speak but Monika was very patient. Paperw... See more
Very quick, open and transparent process. Completing online docs was very straightforward and great follow up from an actual person who took the time to listen for any questions and was very clear on... See more
Company details
Written by the company
Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.
Contact info
Floor 1, Norfolk Tower, 48-52 Surrey Street , NR1 3PA, Norwich, United Kingdom
- 01603 801910
- welcome@norwichtrust.co.uk
- norwichtrust.co.uk
4.8
Excellent
267 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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The time my enquire was attended too in…
The time my enquire was attended too in a couple of days and they were very polite.
20 April 2025
Unprompted review
I’m 60 yrs old
I’m 60 yrs old. No good with modern technology.Ryan was very helpful and patient with me.i’m going through a very bad time at the moment.and not concentrating .but Ryan helped me out step by step .very happy with the support filling forms in.thankyou
24 April 2025
Unprompted review
Fantastic customer service by Norwich
Fantastic customer service by Norwich, definitely recommend.
Made the process very easy with no issues at all.
Thanks again.
23 April 2025
Unprompted review
I have to say very good service and…
I have to say very good service and thank youse to Ryan he was there calling me back and just amazing
15 April 2025
Unprompted review
Very professional and knowledgable…
Very professional and knowledgable staff who handled my questions well. The team were responsive and helpful.
8 April 2025
Unprompted review
Quick and efficient
Quick and efficient. Couldn’t have asked for a great service
3 April 2025
Unprompted review
All I can say is what a great service
All I can say is what a great service
From start to finish, from the application to receiving funds took less than 24 hours. The call handler i spoke with was lovely and was able to ensure affordability before going ahead. Yes you have to answer what can feel like a few prying finacial questions, but the fact they are keen to help not put you in deeper financial difficulty is a huge positive. Debtors we're paid directly too, so I've not had to reach out to those and I feel such a weight lifted. Thank you.
1 April 2025
Unprompted review
1st class service from Ryan who I spoke…
1st class service from Ryan who I spoke to/dealt with. Would highly recommend Norwich trust and Ryan going forward
6 March 2025
Unprompted review
Reply from Norwich Trust Limited
Thank you for your review on your experience. We will pass this onto the team.
Abby was absolutely brilliant from…
Abby was absolutely brilliant from start to finish
Well done
3 March 2025
Unprompted review
Reply from Norwich Trust Limited
We're happy to hear Abbey exceeded your expectations
Garry was coherent
Garry was coherent, and clear in his explanation. Garry was calm and patient to explain information not clear to me when asked.
Garry had good sense of humour during the affordability checks and was not patronising.
My experience was good and I will recommend Norwich Trust Limited to family and friends that might need financial assistance that might be related to mine.
28 February 2025
Unprompted review
Reply from Norwich Trust Limited
Thank you for your feedback on your experience. We'll be sure to pass this onto Garry and the team.
Reply from Norwich Trust Limited
Thanks for your review!
The people I dealt were very good at…
The people I dealt were very good at explaining things and how it works when they said they would call at a time very accurate
27 February 2025
Unprompted review
Reply from Norwich Trust Limited
Thank you for your feedback on the service you received, Jeff.
Excellent service
Excellent service, I was kept updated throughout my application. Thank you Monika
19 February 2025
Unprompted review
Reply from Norwich Trust Limited
Thank you for your review. We will be sure to pass it onto Monika and the team
Excellent service .
Excellent service .. great communication and personalised approach
Highly recommend
13 February 2025
Unprompted review
Reply from Norwich Trust Limited
We're so glad to hear you found our service excellent and personalised, Sara. Thank you.
Great service
Monika was professional and very helpful and offered a quick outcome would definitely recommend
4 February 2025
Unprompted review
Reply from Norwich Trust Limited
Thank you for your review and recommendation Perry
Garry was very informative and kept me…
Garry was very informative and kept me upto date with the loan. Excellent service, thank you
4 February 2025
Unprompted review
Reply from Norwich Trust Limited
We're happy to hear your positive thoughts on our service Ian, thank you
Very professional and treated you as a person ...
The lovely India...she did not judge me for my creeping debt..she was polite curtios and listened...organised everything so smoothly...she rang when she said she would..kept me informed of what I needed to do and the progress of the loan..10/10... thank you for the help ...don't hesitate to call them
23 January 2025
Unprompted review
Reply from Norwich Trust Limited
Thank you for your kind review, Gillian. We're pleased to hear we met your expectations. We will be sure to pass this on to India and the team.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Went through best options. In general I thought a seemless application.
16 January 2025
Unprompted review
Reply from Norwich Trust Limited
We're very pleased to hear you found our process straightforward and our staff treated you well.
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