Norwall PowerSystems Reviews 

Everything went very smoothly. I was surprised that I received my generator so fast. The generator was in good condition. This is a backup generator and I have not had time to get it int operation and replace my older generator.

Thanks for the good service. Winfred

I also stated this on Google! You guys are amazing! We are so pleased with the whole process. We were informed the whole time, communicated everything we needed to know. Thank you and a job well done! 5 star service.

I found the equipment and accessories I need to support my purchase fast and easy.

So far, so good. Hoping to get my generator in November. We'll see how it goes.

Norwall is a busy place so you must be patient. The call takers are very pleasant and informative. They helped me with cost effective decisions. Will definitely be back for accessory purchases.

terrible customer service, rude operators.
there is no communication from Norwall about your orders. and they dont care

I purchased a Westinghouse igen 4500, from Norwall, they kept me updated on the status and it ended up arriving early. I would do business with them again.

So far every step in ordering and communicating with staff has been excellent.

The best have always done what they say they will do. And always on time. Thanks 😊

This company was great yo deal with. They had my generator in stock when no one else did. It shipped quickly and they kept me updated from ordering and receiving.

The generator order when fairly smooth. I made an inquiry after the prediction of the four-week period before delivery had lapsed to obtain an update. They responded and explained the delay. The delivery went well having a semi truck back in to my court. Driver was friendly and courteous. Generator arrived un-damaged. Performed start up with natural gas and the generator ran with no apparent abnormalities.

Sales staff is very friendly receive my order very quickly

I probably shouldn’t even write this yet because we haven’t actually received our product but I did figure I would take this opportunity to comment on the poor customer service when I called with a shipping question. The representative was rude and immediately began speaking over me incorrectly answering my question because she hadn’t actually listened to my question. Hopefully the rest of the transaction which includes shipping, delivery, and actual product condition will be satisfactory.

Average is the best I can offer. Shipping for my item can take up to 8 weeks. This is difficult because I have to arrange to be present since it’s a curbside drop off. I keep going to back to the website to see if it’s been shipped because I don’t know if they will inform me when it’s starts to move. I apparently have to contact one of the dozens of shipping company’s they use to get shipping information. I don’t really feel like that’s quality customer service. It’s been a month so far, we’lol see how it goes.

This is the third attempt to order this system. First the order was not entered by sales - the sales contact did not work for the company - then attempts to order on the phone failed. Attempts to get a status on the phone were met by the most hostile, rude and abusive customer service person with whom I have ever talked.

Take too long for Norwall to ship. Still waiting. Hopefully will arrive before the next power outage 😞

Great company to buy from . I've purchased several items and everything is always good

buyer beware....order a standby generator to be delivered in 8 weeks...generator did not arrive...took 3 calls to get someone to return my call...then was told it would be another 8 weeks...(health issues involved) and then they wanted payment. next day was told the President of the company unilaterally cancelled my order!!! the person i talked to was rude and arrogant....Don't know how this company stayed in business for 24 years. if i treated my customers like Norwall treated me i would be out of business 30 years ago....Yes we are all dealing with Covid but is not excuse for people to feel so "self important"