Northwest Guitars Reviews 

812
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that products like guitar parts, pickups, and custom finishes are top-notch, well-crafted, and reasonably priced. Consumers consistently praise the helpful support team and the wide selection available for various musical instrument projects. People also love the swift delivery and secure packaging, noting that orders arrive safely and much faster than expected. However, some people mentioned experiencing frustrating delivery delays or issues where parcels unfortunately failed to arrive properly. A few reviewers also noted that certain shipments faced unexpected setbacks during transit or experienced postal carrier mistakes.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality and great... See more

Delivery service

Clients share satisfaction and positive opinions on delivery service, highlighting that orders arrive... See more

Service

Consumers find service to be positive, highlighting consistent reliability and helpfulness across multiple... See more

Quality

Reviewers highlight positive aspects of quality, consistently expressing satisfaction with top-notch products... See more

Order

Customers consistently note positive experiences with order processes, highlighting swift dispatches and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible bunch of folk to deal with and they sell as far as I know, the best Telecaster pickup upgrades (Tonerider Vintage Plus), I’ve ever purchased anywhere. Turned my project Squier classic vibe... See more

Rated 5 out of 5 stars

Didn't know what machine heads (tuners) my guitar needed, called to get help and got just the most impressive customer service in ages! Brilliantly knowledgable, directed me to machine heads that woul... See more

Rated 5 out of 5 stars

Ordered 2 Telecaster necks. Arrived quickly for international shipping. Fantastic products and fair price. Only complaint is DHL (shipping company) demanded large payment before they would deliver. Th... See more

Rated 5 out of 5 stars

My second order from these guys.i ordered guitar parts on Monday evening and they arrived today- Wednesday ! Wow that’s great service by any standards. I could get the same parts from a few other pl... See more


Company details

  1. Guitar Store
  2. Music Store

Written by the company

Shop now for electric guitar parts & accessories for Fender Stratocaster & Telecaster, Gibson Les Paul, SG | Free shipping on all UK orders


Contact info

4.9

Excellent

TrustScore 5 out of 5

812 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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4.9

All reviews

(812)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great prices

Great prices, great products, great service. Recently Purchased nitrocellulose spray paint, excellent quality product, will definately use again.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Ruddy bloody brilliant

These people were absolutely fantastic. I needed another tuning head for my bass and it was inexpensive, nicely a standard size so no messing about having to drill into the guitar/whatever and the part came very promptly so I was able to get my guitar fixed very quickly and a lot less expensively than I had first thought, thank you very much, people

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Great company.

My first purchase from Northwest Guitars. Bought a Bigsby B7 with Vibramate. Great price, and it arrived super quick. I’ll be back!

14 July 2025
Unprompted review
Rated 5 out of 5 stars

SO FAR - BRILLIANT JOB…

Cannot give a product review at the moment as I am not yet ready to paint my guitar. However, if the paint lives up to the great advice from customer service and speedy delivery of my order, only I can mess things up now! I'll post a further review when I've completed the project.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

I bought a strat replacement neck from…

I bought a strat replacement neck from North West Guitars last year and was very happy with it and the service . My recent purchase is a pre -wired HSS strat scratchplate with alnico V pickups. Even though the pickups seem to be unnamed they sound as good as pickups three times the price. One slight critiscism is teh 5 way switch seems a little taller than normal. I'll get used to it or it could be filed down. A great shop.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

The one stop shop for guitar fans

I’ve used this company for a few years and I’ve always found they go above and beyond to make sure the sale is done to the highest standards and satisfaction of the customer. If I make a mistake, they will help me out, weather it’s a return or advise they will treat me as a fellow guitar fan. I cannot speak highly enough of this company.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

I’ll keep using Nortwest Guitars

I’ve been using Nortwest Guitars for over a year now. Their product catalogue is impressively large and covers a wide range of price points. I’ve come to rely upon their paint products. Only once have not had the product in stock when I looked however there’s a facility for them you alert you when it’s back in stock. This they did and I didn’t have to wait too long. They let you know when your purchases have been processed, and when it’s out for delivery to you. Really reliable and that’s why I’ll keep using them.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

Good experience. Good website and quick delivery with no fuss. I will use again for my guitar repairs.👌

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Northwest Guitars great people to deal with.

I have bought from Northwest Guitars on several occasions this year and have found their online service a great help. Goods are always well described and accurate they arrive on time and well packaged and I would always recommend them to my fellow guitarists. I will be ordering from them soon I am sure well done to all the team at Northwest Guitars and many thanks Adrian in Manchester.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Superb

Superb, I bought a new neck for a strat, it arrived within a few short days, as well packed as you'd expect from a top quality company and after fitting, it is perfect, seriously good quality. I would not hesitate to buy again, I've never been disappointed by NWG service in the two or three times i've used them.

5 July 2025
Unprompted review

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