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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent service received. Many people highlight the fast and efficient delivery, often noting that orders arrive swiftly and are well-packaged. The ease of the ordering process and the wide selection of available parts are also frequently mentioned as positive aspects. However, some customers have experienced issues with delivery, with a few reporting delays even after paying for expedited shipping. There were also isolated concerns about product packaging and labeling, with one individual questioning the condition of a received item.

What people talk about most

Product

Consumers find product to be positive, often praising the great selection, good quality, and authenticity of... See more

Delivery service

Reviewers express high satisfaction with the delivery service, consistently highlighting its speed and... See more

Service

Users describe positive interactions with service. Customers consistently praise the fast and efficient... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of parts and... See more

Order

Reviewers highlight positive aspects of their orders. Many customers praise the easy ordering process and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely exceptional service. Emailed about a missing Takamine battery cover I couldn't find anywhere online, and got a clear and he response back quickly once in opening hours. Ordered the part (ex... See more

Rated 5 out of 5 stars

Chris Moorcraft , one of the tech support team was very hopeful and pointed me in the right direction to get the rolling bridge i needed for my guitar 5* As I play all over the country in a Oasis tri... See more

Rated 5 out of 5 stars

I placed my order at 10.30 on Friday morning and the item arrived on Saturday morning - 23 hours, you can't get faster than that! The price was very reasonable and the packaging more than adequate. Th... See more

Rated 5 out of 5 stars

Spoke to Chris M at all parts on the phone regarding a replacement Tremelo for my Strat, the phone was answered immediately and found the customer service nothing was to much trouble Order arrived... See more


Company details

  1. Musical Instrument Store

Written by the company

Guitar, Bass and Amp parts. The UK's #1 choice for guitar techs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Chris Moorcraft

Chris Moorcraft , one of the tech support team was very hopeful and pointed me in the right direction to get the rolling bridge i needed for my guitar 5*
As I play all over the country in a Oasis tribute band i needed something that worked and of good quality, and the part I received works great and of good quality. Many thanks Chris for your help 👍 👍

25 February 2026
Rated 5 out of 5 stars

Excellent service and delivery

Fast despatch and delivery, coupled with excellent products , highly recommend , I’ve bought tools, fret wires and finishing products as well as hardware, and always first class service

26 February 2026
Rated 5 out of 5 stars

Faultless As Ever

Per the title. Had exactly what I was looking for, dispatched and delivered as quickly as you could hope for.

29 January 2026
Rated 5 out of 5 stars

Spot On

Found exactly what I was after at a good price, item was dispatched very quickly and the communication was great.

27 January 2026
Unprompted review

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