Northern Soul Scents Reviews 

1,083
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful, highly original scents and the wonderful presentation of the products, noting that every purchase feels special. Many consumers also appreciate that the wax melts last for a remarkably long time, easily fill entire rooms with pleasant aroma, and provide genuinely great value for money. However, some customers also noted occasional issues with delivery delays or longer waiting times due to the items being handmade in small batches. Some people were dissatisfied with inconsistent fragrance strength across certain batches or experienced frustrating missing items in their received parcels.

What people talk about most

Product

People report positive experiences with product, highlighting the stunning quality and divine natural... See more

Quality

Clients share positive opinions on quality, highlighting the exceptional standard and durability of the wax... See more

Order

Customers consistently note positive experiences with order processes, highlighting how simple it is to place... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting that dispatch and shipping times can vary.... See more

Value for money

Consumers find value for money to be positive, noting that products are priced reasonably for the quality... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love how this company are always on hand if you need help. Beautiful fragrances I have not smelt one I do not like

Rated 4 out of 5 stars

I've been getting these wax melts for awhile. They are great value for money, and have a great smell.

Company replied


Company details

  1. Candle Store
  2. Flavours, Fragrances and Aroma Supplier

Written by the company

High quality home fragrance products, lovingly handmade in the Lake District. The home of beautiful and unusual scents. All of our packaging is either recyclable or biodegradable and all of our raw materials are 100% vegan and cruelty free.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(1,083)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent marketing!

Excellent marketing!
After seeing the ADs for months, I finally braved it and ordered some wax melts and linen mist spray. Lovely and long lasting scents! The order was dispatched within a few days and it was very well packaged. Also, received a sample of thunderstorm…very nice touch! Keep it up!

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Some of the most unique scented waxes…

Some of the most unique scented waxes and home fragrances I've ever used!!!
So true to their descriptions and fill my whole house with stunning aromas.
My personal favourite is Thunderstorm..I have it in every form..wax,Room and Linen Spray and fragrance oil ...beyond magical ✨️⛈️⚡️✨️10/10

27 February 2025
Unprompted review
Rated 5 out of 5 stars

I love this company!

I love this company! All of their products smell fabulous, and come as candles, wax melts, room and linen sprays, diffuser oils, and reed diffusers. They are made in small batches, sometimes some of the variants are sold out, but if you keep checking back, you will get what you are looking for! The wax melts and candles have a great scent throw, and are long lasting.The oils, sprays, and Reed diffusers are a great back-up to the candles, especially in warm weather when you don’t want to have candles burning.
I love the plain black packaging, which can be recycled as gift boxes! The candle jars can be used for storage pots once the candle has finished - just remove the label and the wax/wick, give them a wash, and there you are.
The company now offer Klarna as a payment method, so you can make a larger order and pay in three instalments.
I have been very happy with every purchase I have made.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

I am a Northern Soul Scents addict

I am a Northern Soul Scents addict , I adore some of the melts, repeat order them and hate when I’m running low !
Iv tried them all and my personal favourites are Graveyard walks, coffee & newspapers, campfire& bookshop wax melts.I reheat them a good few times till the scent goes. I love everything about them. The scent of course, classy, comforting,different,layered,atmospheric the little decorative bits in the melts ,the packaging ( I stack them on my shelf like little books)the marketing and vibe of the website.Everything .100% recommend.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

This is the fourth time I’ve ordered…

This is the fourth time I’ve ordered from Northern Soul Scents. My recent order was partly for a gift and a top up for me with my favourite- Thunderstorm. I love this scent and have also bought a room spray.
Great company to place an order with too.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

I bought a selection bag to try

I bought a selection bag to try, primarily because I am from the same area as this business. I have only tried bookshop so far but it is wonderful. Delivery was super quick and environmentally friendly packaging.
Will be buying again.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Trying out these new wax melts

Trying out these new wax melts from Northern Soul Scents.
Getting a little fed up with the overpriced alternatives!
First thing I noticed was the fragrance hits you as soon as you open the packed! Whoosh!!
Too many to choose from, but I have opted for 'Grandads Allotment' - The leafy smell of ripe tomatoes on the vine, mixed with earthy moss and cassis.
Made here in Cumbria!!
#northernsoulscents
Northern Soul Scents

27 February 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a sample set ..a pricey one

Ordered a sample set ..a pricey one. In October last year .three emails no reply. Did not receive order yet. Absolutely disgraceful ..name and shame and was really looking forward to this sample bag

13 February 2025
Unprompted review
Northern Soul Scents logo

Reply from Northern Soul Scents

Hi Tina, you’ve only just emailed us about this query today so we weren’t aware of the issue until this afternoon. As our automated response and our response to you on social media advised - someone will look into this and be back to you within our response timeframe of 48 hours.

Rated 5 out of 5 stars

Love everything from this company

Love everything from this company. I get a subscription box every month and have really enjoyed the new scents especially the strawberry field melts omg they smell amazing. Favourite is thunderstorm & graveyard walks. Beautiful herbal scents. The only negative I would say is the time from ordering to delivery because they are hand made & it’s a small company you do have to wait a while. But they are worth waiting for.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing smells everytime

Amazing smells everytime, don't use paraffin which is a great bonus. Won't use any other brand now. I use to have the subscription which gave you new scents, which were so good. I only stopped as wasn't burning quick enough so got plenty of stock. And wish they came in there own little black box, but that's just my storage preference.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Bookshop Scent

My mum gave me the bookshop wax melts for Christmas. She knew I’d love the scent. I adore it so I treated myself to room spray and oil to match. The scent is not overpowering and really does smell like an old bookshop!

31 December 2024
Unprompted review
Rated 5 out of 5 stars

The best wax melts I have ever used

The best wax melts I have ever used, the whole house smells amazing when burning these, have had a few orders now, first couple before Christmas were a little slow but that is understandable, had a problem with Evri losing a package but this was quickly rectified. I've stocked up with my favourite scents, looking forward to my next order, highly recommended.

14 January 2025
Unprompted review

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