Norfolk Designer Gardens Reviews 

578
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, describing them as well-made and solid, often exceeding expectations. Many highlight the efficient and prompt delivery service, with items frequently arriving ahead of schedule or as planned. The helpful and friendly staff also received commendation for excellent communication and service, including assistance with assembly and quick issue resolution. However, some customers noted concerns regarding delivery, such as receiving items without prior notice, lack of assistance with unpacking, or responsibility for pallet disposal. Additionally, a few reviewers experienced product damage upon arrival, like faulty cushions or mould, and found assembly challenging due to misaligned holes or tight fittings. Some also reported receiving incorrect items, such as wrong-colored cushions, with occasional follow-up issues.

What people talk about most

Product

People report positive experiences with product quality, often describing items as well-made, sturdy, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Reviewers highlight positive aspects of quality, frequently describing products as well-made, solid, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, friendliness, and... See more

Service

Customers had positive experiences with service, often describing it as fantastic, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish everything was 100%. Very quick delivery, excellent packaging. Very well made good quality product. Excellent value for money we couldn’t find anything close in local garden cent... See more

Rated 5 out of 5 stars

Easy ordering, prompt delivery from a lovely friendly delivery guy. Beautiful quality Bistro Set fits perfectly on my small patio area and already enjoyed a few lunches on it 😊 Was so pleased with... See more

Rated 5 out of 5 stars

ordered on 19/05/2026 arrived before stated time of delivery date we were told to expect a a process time of 3 to 4 weeks on the website and email, as our gardens in a million pieces due to rep... See more

Rated 5 out of 5 stars

Product ticked all my boxes, easy to assembled. Delivery was punctual and I was well informed. Two cushions slightly damaged, one phone call and staff very helpful and friendly, replacement cushions p... See more



Company details

  1. Garden Furniture Shop

Written by the company

Norfolk Designer Gardens Ltd are a proud family run business with high product quality and first class customer service at our core. The business has always had creating beautiful furniture at its heart. Whether it be outdoor or garden furniture we have something for every occasion both modern and more classical to suit every taste. We strive to deliver premium quality outdoor furniture perfect for any outdoor space to really bring your garden to life. No matter the size of your property we are confident we have the right products to rejuvenate your space and to create a garden you can be proud of. As a family-run company, we are committed to give a genuine and personal service. From the second you land on this website, all the way through to installation and beyond – if you have any questions please don't hesitate to get in touch!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

578 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(578)

237 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10 seater teak extendin teak table

We bought the 10 seater teak extending table with 10 chairs from Norfolk Designer Gardens in their winter sale. It was a very good price. I had an email that the set was out for delivery and the garden set was delivered within the week. The owner of the company did the delivery for us and lifted everything off the van and took it into our property. The 10 chairs were built and stackable. The table needs assembly but due to the time of year we will do this in the spring. The owner explained about the coding system for assembly and said we can call if there are any problems. The table and chairs were well packed, well made and looked very sturdy (the wood looks lovely). The chairs come complete with cushions and are very comfortable. The table top is very heavy and definitely needs two people to lift it. Although not assembled, this garden set looks good quality, and I'm very happy with the service and the price. The owner was very chatty and said to call if there's any problems and he will sort them personally. Good customer service.

2 December 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. Had a little issue with the delivery but the company kept me informed and all was well.
Excellent bench and everyone at home was delighted with in.
Easy to put together and now stands in pride of place in the garden

2 December 2025
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Completely smooth operation.

Completely smooth operation.
Queries answered very quicklyVery grateful 🙏
Product itself…..haven’t completely unwrapped.
Chairs can be seen through wrap ….they look like good quality wood and well made.

2 December 2025
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Very nice product on first inspection

Very nice product on first inspection. Wont be assembling until the Spring, but looks good upon opening

4 November 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Table and 4 chairs

I was very pleased to receive a call to say that my order would be early.
I also recommend the installation option. It was not rushed and done with due care and attention to detail.

1 December 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Personal service and good price

Exactly the table we wanted and very speedy delivery.

1 December 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Excellent price for garden bench which…

Excellent price for garden bench which was delivered sooner than expected by Darren who kept us informed of his progress as we were also travelling at the same time.

1 December 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Quality garden furniture

Quality furniture for our garden was delivered personally by the firm with very helpful advice.
Would highly recommend this firm to anyone looking to purchase garden furniture that is of a high quality and looks good too.

28 November 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Bloody great

Bloody great, if you can find good quality outdoor furniture at a better price good luck to you

28 November 2025
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Oxford garden bench

we purchased the Oxford bench in memory of a loved one. From ordering to delivery everything went smoothly. We are very impressed with the quality and would highly recommend the company.

25 November 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Excellent service


Excellent service and delivery the furniture is absolutely gorgeous.

26 November 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Excellent companywith good products

Excellent company. Really helpful and understanding. The table and chairs we bought were excellent and if looked after will last for years. Very comfortable chairs and cushions

25 November 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 4 out of 5 stars

Human contact

When I had a query about delivery, sent an email and instead of an automated email reply, received a reassuring personal phone call. Had a positive conversation with a real person! All good.

24 November 2025
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Excellent quality product

Excellent quality product, fast shipping, excellent prices. Very happy.

25 November 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Very happy!

This company delivered on time and with great efficiency. We live in a remote and difficult to find area but this was no problem to the excellent driver.
Looking forward to seeing our new furniture in situ in the spring. Thankyou

5 November 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Our table was delivered personally by…

Our table was delivered personally by Norfolk Designer Gardens and arrived in perfect condition. The table was very well crafted and the teak wood was high quality. Assembly was very easy. I would definitely buy from this company again.

3 November 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Great Product

Great Product, great price, delivered on time.

30 October 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Very friendly and helpful company

We made an online purchase of a Kingston Teak 3 x Seater Bench. Unfortunately we had to cancel the initial delivery [my fault] but spoke to Joe who was very helpful and understanding. Good communication by Tory who kept us updated with the re-scheduled delivery. The delivery driver Darren was very knowledgeable and gave us some valuable advice about assembly and maintenance. All in all a very friendly and helpful company to deal with and one we would thoroughly recommend.

10 November 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Clear instructions and communication…

Clear instructions and communication re. delivery

29 October 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Good customer service and beneficial advice

Responded well to phone contact and followed up with delivery on agreed date and time. Put the garden furniture in garage to preserve until Spring, very helpful.
Also advised to contact if any issues on opening the table packaging. Also advised to coat with a teak sealer which I purchased separately upon putting the table outside.

7 November 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

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