Norfolk Designer Gardens Reviews 

589
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 245 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing them as well-made, solid, and durable. Many people appreciate the prompt and efficient delivery service, with items frequently arriving earlier than anticipated. Reviewers also highlight the helpful and friendly staff, who often go above and beyond to assist with orders and provide valuable advice. However, some customers received items with damage or incorrect colors upon delivery, and a few noted delays in getting replacements. Additionally, some people mentioned issues with delivery communication, including insufficient notice before arrival or extended waiting times for orders.

What people talk about most

Product

Consumers find the products to be of very good quality, well-made, and beautifully crafted, often exceeding... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast and punctual deliveries,... See more

Quality

Customers consistently note positive experiences with quality, frequently describing products as very good,... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, outstanding, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant company. I live on an island where many places will not deliver. I wanted a memorial bench and found the perfect one at Norfolk designer gardens not only was delivery free but it came fully... See more

Rated 5 out of 5 stars

Easy ordering, prompt delivery from a lovely friendly delivery guy. Beautiful quality Bistro Set fits perfectly on my small patio area and already enjoyed a few lunches on it 😊 Was so pleased with... See more

Rated 5 out of 5 stars

From start to finish everything was 100%. Very quick delivery, excellent packaging. Very well made good quality product. Excellent value for money we couldn’t find anything close in local garden cent... See more

Rated 5 out of 5 stars

ordered on 19/05/2026 arrived before stated time of delivery date we were told to expect a a process time of 3 to 4 weeks on the website and email, as our gardens in a million pieces due to rep... See more



Company details

  1. Garden Furniture Shop

Written by the company

Norfolk Designer Gardens Ltd are a proud family run business with high product quality and first class customer service at our core. The business has always had creating beautiful furniture at its heart. Whether it be outdoor or garden furniture we have something for every occasion both modern and more classical to suit every taste. We strive to deliver premium quality outdoor furniture perfect for any outdoor space to really bring your garden to life. No matter the size of your property we are confident we have the right products to rejuvenate your space and to create a garden you can be proud of. As a family-run company, we are committed to give a genuine and personal service. From the second you land on this website, all the way through to installation and beyond – if you have any questions please don't hesitate to get in touch!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

589 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(589)

236 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Oxford garden bench

we purchased the Oxford bench in memory of a loved one. From ordering to delivery everything went smoothly. We are very impressed with the quality and would highly recommend the company.

25 November 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Excellent service


Excellent service and delivery the furniture is absolutely gorgeous.

26 November 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Excellent companywith good products

Excellent company. Really helpful and understanding. The table and chairs we bought were excellent and if looked after will last for years. Very comfortable chairs and cushions

25 November 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 4 out of 5 stars

Human contact

When I had a query about delivery, sent an email and instead of an automated email reply, received a reassuring personal phone call. Had a positive conversation with a real person! All good.

24 November 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Excellent quality product

Excellent quality product, fast shipping, excellent prices. Very happy.

25 November 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Very happy!

This company delivered on time and with great efficiency. We live in a remote and difficult to find area but this was no problem to the excellent driver.
Looking forward to seeing our new furniture in situ in the spring. Thankyou

5 November 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Our table was delivered personally by…

Our table was delivered personally by Norfolk Designer Gardens and arrived in perfect condition. The table was very well crafted and the teak wood was high quality. Assembly was very easy. I would definitely buy from this company again.

3 November 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Great Product

Great Product, great price, delivered on time.

30 October 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Very friendly and helpful company

We made an online purchase of a Kingston Teak 3 x Seater Bench. Unfortunately we had to cancel the initial delivery [my fault] but spoke to Joe who was very helpful and understanding. Good communication by Tory who kept us updated with the re-scheduled delivery. The delivery driver Darren was very knowledgeable and gave us some valuable advice about assembly and maintenance. All in all a very friendly and helpful company to deal with and one we would thoroughly recommend.

10 November 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Clear instructions and communication…

Clear instructions and communication re. delivery

29 October 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Good customer service and beneficial advice

Responded well to phone contact and followed up with delivery on agreed date and time. Put the garden furniture in garage to preserve until Spring, very helpful.
Also advised to contact if any issues on opening the table packaging. Also advised to coat with a teak sealer which I purchased separately upon putting the table outside.

7 November 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Excellent quality teak table and chairs

I have just bought a teak extendable garden table and chairs from Norfolk Designer Gardens and am delighted with them. They are really well designed and made and I am happy to support a family-run business.
Joe (managing director) and Peter delivered them today, assembled the table and took away the packing.
I'm looking forward to many years of garden dining.

5 November 2025
Unprompted review

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