Norfolk Designer Gardens Reviews 

575
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting items are well-built, solid, and exceed expectations. The delivery service is frequently highlighted for its promptness, efficiency, and the helpfulness of the drivers, with many appreciating timely updates and careful handling. People also commend the excellent customer service and friendly staff who are often described as helpful and efficient in resolving issues. However, some customers also noted occasional issues, including deliveries arriving without prior notice or outside expected timeframes, and some drivers not assisting with heavy items or pallet disposal. A few people experienced minor product damage upon arrival or received incorrect items, such as cushions. Additionally, some reviewers mentioned unfulfilled promises for replacements or encountered rude staff and persistent upselling attempts.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality and robust nature of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and efficiency... See more

Quality

Consumers find quality to be positive, with many reviewers describing the furniture as very good, excellent,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Users describe positive interactions with service, highlighting prompt and efficient delivery, even for bulky... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering, prompt delivery from a lovely friendly delivery guy. Beautiful quality Bistro Set fits perfectly on my small patio area and already enjoyed a few lunches on it 😊 Was so pleased with... See more

Rated 5 out of 5 stars

Product ticked all my boxes, easy to assembled. Delivery was punctual and I was well informed. Two cushions slightly damaged, one phone call and staff very helpful and friendly, replacement cushions p... See more

Rated 5 out of 5 stars

ordered on 19/05/2026 arrived before stated time of delivery date we were told to expect a a process time of 3 to 4 weeks on the website and email, as our gardens in a million pieces due to rep... See more

Rated 5 out of 5 stars

Really happy with the table, the fact there is a centre spot for the parasol for all lengths is perfect. Our previous table only had this option in the fully extended position. The extensions are... See more



Company details

  1. Garden Furniture Shop

Written by the company

Norfolk Designer Gardens Ltd are a proud family run business with high product quality and first class customer service at our core. The business has always had creating beautiful furniture at its heart. Whether it be outdoor or garden furniture we have something for every occasion both modern and more classical to suit every taste. We strive to deliver premium quality outdoor furniture perfect for any outdoor space to really bring your garden to life. No matter the size of your property we are confident we have the right products to rejuvenate your space and to create a garden you can be proud of. As a family-run company, we are committed to give a genuine and personal service. From the second you land on this website, all the way through to installation and beyond – if you have any questions please don't hesitate to get in touch!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

575 reviews

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Asks customers to review

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Replied to 60% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(575)

235 reviews in the last 12 months

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Rated 2 out of 5 stars

Product 9 Delivery 1

We bought a couple of teak chairs from our holiday let. The chairs are very good and the price was reasonable (winter sale)
Delivery was a bit of a nightmare. I don't think its necessarily the sales team but the choice of carrier.
The first chairs were dispatched but seemed to disappear. Two weeks later and a couple of phone calls a second pair were dispatched. Another week or so later we received a call from a delivery driver saying he would be delivering to day. Later called again saying he was at the wrong house. Hopped in to the car and met the driver to check it was our delivery, and it was. Checked the documentation and the dispatch note from Norfolk was correctly addressed. But the courier label on top of the note was the right postcode but a completely different house name??. Not the drivers fault, he was a big help sorting things out.
So in short, the product is good, we're happy with them. Order well ahead ours took a month to eventually arrive. And make sure you have a mobile number attached in case of problems.

15 January 2026
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Reply from Norfolk Designer Gardens

Thank you for your detailed review, we really appreciate you taking the time to share your experience.

We’re really pleased to hear you’re happy with the chairs and that they met your expectations, especially securing them in the winter sale.

We’re very sorry for the issues you experienced with delivery, that certainly isn’t the level of service we aim to provide. From what you’ve described, it appears there was an error with the courier labelling, and we completely understand how frustrating that must have been. We’re glad to hear the driver was helpful in resolving things on the day.

Your feedback regarding delivery has been noted and will be passed on, as we’re always looking to improve the overall experience from order to arrival.

If there’s anything further we can assist with, please don’t hesitate to get in touch.

Thank you again for your support,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Great communication and excellent…

Great communication and excellent deliver service.
Great product as well.

4 February 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Quality bench

Quality bench , beautifully made in teak .
Delivered to the Highlands … it was free delivery , which was remarkable.
It came very well packed on a pallet .
Very pleased with the customer service and communication..

2 February 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Did what they said on the tin.

Did what they said on the tin.

2 February 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

High quality furniture with good…

High quality furniture with good delivery service

19 January 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Excellent

Very good service - delivered and installed our garden table and chairs promptly. We are delighted with it and thoroughly recommend this company

30 January 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

A really personal service and the teak…

A really personal service and the teak outdoor furniture is extremely good quality.

19 January 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Highly recommended…

Excellent service and brilliant communication all the way. Highly recommend this company they are reliable and their items are well priced.

30 January 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

great customer service from all…

great customer service from all involved - especially the delivery chap! Thankyou

30 January 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service

28 January 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

We ordered a Lutyens bench and when it…

We ordered a Lutyens bench and when it was delivered the packaging was in a shambolic state and a slat on the seat was completely broken. This was because of heavy handling by the delivery company. I phoned Tory at Norfolk Designer Gardens and he not only arranged for a replacement bench to be delivered by the company’s personal delivery driver, Darren, but that Darren would check it on arrival and assemble it for us. They both went above and beyond to sort out the original problem and we were very pleased with the service and with our beautiful bench.

29 January 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Steamer Chairs

Ordered a couple of steamer loungers, came up on the web site as reduced so the experience started with the feeling of getting a bargain. Delivery was quick and overall quality of finish looks good. Cannot test product fully until the sun shines again but my expectation is that these will not disappoint.

27 January 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Fantastic experience with the team

Fantastic experience with the team. I placed the order for my bench on the phone. Unfortunately the bench wasn’t in stock, I was informed it could take 4-5 weeks before delivery. During that time I was updated by emails on the progress. I was informed of delivery date, the courier phoned me 2 hours before delivery informing me they were on route. Bench was delivered on time, top quality timber, easy to to build. I’m very, very happy and would definitely recommend using the company.

12 January 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Great 4 chair set

There was a problem with the set being damaged at the couriers and they were fast to put it right and delivered the next set themselves.

14 January 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Lovely bench

Lovely bench, really good quality and great service. Darren the driver who also expertly assembled the bench on site was super helpful

26 January 2026
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Great products

Great products, excellent communication and quick delivery

26 January 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Great company

Great company, great prices!

26 January 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Excellent service from first enquiry

Excellent service from first enquiry, to ordering and delivery arrangements. It all went smoothly and we are delighted with the product too!

29 December 2025
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Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Highly recommended

This company dealt with issues arising from poor courier service quickly and efficiently. Replacement table and chairs were sent out using their own van. Darren made sure everything was in excellent condition before he left and is an asset to the company. A beautiful table and chairs. If only they can arrange some sunshine too!

19 January 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

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