Speed has improved recently for i phone from quite unsatisfactory speed in jan - may. However speed for i lower version i phone 11 remain low. Meanwhile wifi open page ( terms conditions) say... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience, happy long time customer . But got signed an automatic renewal that I didn’t consciously sign up for. The customer service team at Nord VPN answered my request to cancel, I would recomm... See more
Fixed the problem. After several days of trading emails back and forth someone finally got my issue resolved. Thinking maybe assign 1 person to address an issue instead of every reply coming from som... See more
Assistance was great. If you want to know my journey however for your records, when I logged a ticket, it asked for my paypal records. I entered this (was done in the morning), then in the afternoon,... See more
Company details
Written by the company
Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.
Written by the company
- Secure encryption
- Keep your online traffic safe behind a wall of next-generation encryption.
- SmartPlay
- Watch shows and movies safely without extra steps — whether at home or abroad.
- Safe when disconnected
- Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
- Double VPN
- Add another layer of encryption with our Double VPN servers for extra peace of mind.
- Private DNS
- Enjoy more online privacy without worrying about third parties spying on your every move.
- Worldwide network
- The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
- Multi-device
- NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.
Contact info
PH Venturi House, 49th Street, Bella Vista, Suite 1, Ground Floor, Panama City, Panama , Panama City, Panama
- +44 131 463 6666
- support@nordvpn.com
- nordvpn.com
4.2
Great
49K reviews
Asks customers to review
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Easy to use and very functional
8 July 2026
The customer support team
The customer support team helped to solve problem I had with prompt reply to my emails, and the instructions were easy to understand. If I didn't understand, they quickly responded so I understand. Every one was super patient with me. Thank you for your support, you are the BEST !!
26 June 2026
Reliable connection for secure transactions and streaming.
NordVPN always connects and provides a sound connection for us. Rather we are using the connection for secure transactions or streaming, it is very reliable.
8 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Update Email Today 7-9-26:
I am happy to report that Nordvpn has now issued the partial refund to my Paypal account. Thank you to the support agents that helped close the loop.
My experience, however, was challenging. Despite working daily with technicians and even upgrading my device as instructed, the issue remained unresolved. The refund was initially approved but didn't arrive until I followed up several times.
I appreciate the final resolution, but the journey to get there was far from smooth.
Sincerely,
Linda
6 January 2026
Unprompted review
Reply from NordVPN
Hello there. We're terribly sorry to hear about your experience! Our apologies for keeping you waiting and the frustration caused. Your feedback on the matter is greatly appreciated and will be shared with the relevant teams for future improvements.
As we see your Ticket is still open and our team will get back to you via email with more details shortly. We understand your concerns and are grateful for your patience! G.M.
keeps going on and off site
4 July 2026
Reply from NordVPN
Hi! We're sorry to hear about the trouble. If you’re experiencing connectivity issues, please try enabling TCP protocol in our app settings and connecting to Obfuscated servers. If the matter persists, do not hesitate to contact our support team at support.nordvpn.com for further assistance. G.M.
Very happy with VPN
8 July 2026
First time took any kind of VPN
First time took any kind of VPN. So I go for the "best"! Wow!how wrong I was,since I start using Nord VPN all features on I had nothing but problem after problem. Digital wallet not working, signed out! Cant pay on the petrol station,what a embarrassing moment, any page I tried to open online signed out from all of them. Bank, mobile phone,Costa app,Shell app etc... absolute nightmare. Had to resets all apps I was using for ages without any issues. Since I took Nord VPN all collapsed. Utterly disgusting. They forcing you to use Nord Pass so you can give them all your passwords. Regretting every moment I took Nord VPN. Honestly AVOID!
8 July 2026
Unprompted review
Reply from NordVPN
Hello Toni. We're truly sorry to hear about the difficulties you've experienced, being signed out of your banking, payment, and everyday apps is genuinely frustrating, and we understand how disruptive that must have felt.
That said, we'd like to clarify a couple of things: NordPass is an entirely separate, optional product and is never required to use NordVPN. We'd never ask you to hand over your passwords. Additionally, some apps and services do flag VPN connections as a security measure on their end, which can cause unexpected sign-outs, this isn't something we do intentionally.
If you haven't already, try switching your connection protocol to NordLynx in the app settings, as this can improve compatibility with certain services. If the issues persist, please don't hesitate to reach out to our team at support.nordvpn.com, we'd genuinely like to help get things working properly for you. If you've already contacted us, please share your ticket ID here so we can follow up directly. -G.S.
Shuts off phone service completely
Shuts off phone service completely. Was unable to use data or just regular phone service.
Sometimes it connects where I want and sometimes it does not.
Triples how much you pay.
Almost impossible to completely uninstall it from your computer.
Has a "helper" that blocks your screen and demands to be installed. What exactly is the helper? Who knows? Stopped me from using my computer and I spent hours trying to get rid of it.
Customer service is nonexistant.
3 July 2026
Reply from NordVPN
Hello. We're sorry to hear you've had such a frustrating experience, losing phone service, dealing with inconsistent connections, and spending hours trying to uninstall the app is far from what we want for any of our users.
To help with the connection inconsistencies, try switching your protocol to NordLynx in the app settings, it tends to offer the most stable and reliable performance. As for pricing, our plans are clearly outlined before purchase, so we'd love to look into what happened in your specific case.
Please reach out to our support team at support.nordvpn.com, we'd genuinely like to help resolve this for you. If you've already been in touch, please share your ticket ID here and we'll follow up directly. Your experience matters to us. -G.S.
Easy to use and gets the job done
I have found NordVPN pretty with no signicant issues. I use it all the time on my TV and on my computer. Easy to use and very helpful
8 July 2026
best faction ever
best faction ever
ssmc is the pinnacle of larps
larp larp larp larp
slava larp vpn
larpity larp larp
slava nord vpm
1 April 2026
Unprompted review
Very useful
Very useful tool to have especially if living abroad. Great number of devices allowed to use it
8 July 2026
starting out bad but ended up with good service
although the beginning of the process wasn’t good because the first CS person simply said the company can’t help with the issue:
Hello,
Thank you for your letter.
Let us apologize for any inconvenience caused.
Unfortunately, Paramount+ enforces strict geo-blocking based on your IP address due to international licensing and copyright laws. If you travel outside your home country, you may temporarily lose access to your home catalogue or be blocked entirely, even if you are connected to a VPN.
We are always expanding the list of streaming services accessible with NordVPN, however, due to technical barriers set by them, we can't give an estimate on when your desired streaming service would be available.
Let us know if you have any further questions.
Kind regards,
Maris Falconer
after i pushed backed and asked more, the other CS seems
more open to helping
3 July 2026
Nord is Great
Nord is Great, sometimes it affects my internet, nevertheless, it's an excellent addition to my life.
8 July 2026
NordVPN is excellent
NordVPN is excellent. I use it on my devices and it does its job very well and it is not difficult to use. I had tried a couple of other well known apps but neither was as good as Nord.
8 July 2026
I had (past tense) Nord VPN for more than 3 years…
I had Nord VPN for more than 3 year before I gave it up. I had an issue with Internet speed on my PC and to a far lesser extent on my laptops and Pad when I lived in LA and when I lived in Chicago. I had the same problem with the standard Nord app and later with the dedicated Server I purchased from Nord. Over the years the issue became ever worse no matter how the Nord app was setup. This appears to be a Nord problem not an end user problem. In the end Nord was so slow it was near unusable. Customer service could not fix the issue. The updated Nord app did not fix the issue. No other VPN app I tried had the problem I encountered with Nord VPN.
29 May 2026
Unprompted review
Reply from NordVPN
Hello, Paul! Our apologies for the trouble experienced with the app and connection speed on your devices. We appreciate you sharing the details, as feedback like yours helps us identify areas for improvement. We will continue working toward ensuring that all devices can connect reliably in the future. -D.S.
Experience is great but on PC it take…
Experience is great but on PC it take long time to connect
8 July 2026
Great
Quick response, fast problem-solving, kind and competent people, I am very content! Thanks!
7 July 2026
I’ve had to use live support twice
I’ve had to use live support twice. Both the response times were quick & and the instructions simple & effective.
Great service!
7 July 2026
Great customer service
Reliable service, Great value, Good customer service, satisfied customer
7 July 2026
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