Nord Labs Gaming Reviews 310

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers had a great experience with this company. Many customers are very satisfied with the enhanced user experience provided by the products, particularly highlighting the improved comfort and extended battery life. The accessories are praised for making VR sessions more enjoyable, balancing the headset's weight, and preventing discomfort like headaches, allowing for longer, more immersive gameplay. Reviewers also appreciate the quality and effectiveness of the products, noting how they significantly improve the overall VR experience. However, some people were dissatisfied with product quality, experiencing issues such as batteries not lasting as advertised, products overheating, or failing after a short period. Additionally, a few customers reported problems with delivery, including delayed shipments, incorrect addresses, or items never arriving, leading to frustration with customer service responses. There were also concerns about the origin of the products and their pricing.

What people talk about most

Product

People report ambiguous experiences with the product, with many praising its comfort and extended battery... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the product significantly... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising the comfort and stability of... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting that items are shipped from China,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As advertised, the extra weight of having the battery pack does afford a more comfortable experience. The shipping time was not too bad, however better packaging is needed. The box it came in was crus... See more

Rated 4 out of 5 stars

The comfort strap is definitely better than the original (what looked like some sort of undergarment strap), has greater battery life - that is a must. Also, the prescription lenses are a great idea f... See more

Rated 4 out of 5 stars

I can say as a person who is always looking to benefit on gadgets that can be used more than just one thing like playing games. I really use this most as a production gear to work and I have used it a... See more

Rated 5 out of 5 stars

All the products you sell enhance the vr experience. The quality and price along with delivery time to Australia is excellent.

Company replied


Company details

  1. Computer and Accessories Store

Written by the company

Since 2018, Nord Labs Gaming has been trusted & reliable as the go-to VR accessory brand.


Contact info

3.8

Great

TrustScore 4 out of 5

310 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 46% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

The customer service is terrible

The customer service is terrible, I ordered the battery pack for the quest 2, December, did not receive till January. I ordered the unit in product did not work when received, the 7 day no hassle policy is a joke, the 30 day money back policy is also not to be counted on. When i received the battery pack and notified customer service of the problem is when the real problem began. After 2 1/2 months i was finally issued to return the product. Be ready to pay your return shipping, no return shipping provided. This was over a total of ~35 emails. Then when i was told i would get a refund they automatically shipped me another unit which i did not want after the previous issues. Just received the second unit, i can only hope this unit works as advertised. I would look elsewhere to by a battery pack for the oculus 2. Buyer beware.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

I have purchased the headband with the…

I have purchased the headband with the extra battery and I love it. The band is very comfortable and the extra battery life is excellent and gives me a lot of extra time to play. I would definitely recommend this band.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Everything I have ordered, download without any problems. Fantastic place to buy from.

21 March 2025
Unprompted review
Rated 1 out of 5 stars

Got sent the wrong product did…

Got sent the wrong product did everything they asked like sending a video of what was wrong then it was like they left earth because I emailed them a million times for a simple swap or refund and nothing not one email of response so looks like I’m not getting my money back so just hope you don’t get sent the wrong thing because you won’t hear from them again.

14 March 2025
Unprompted review
Rated 2 out of 5 stars

Poor battery life

I really like and enjoy the comfort of the head strap. What is super disappointing is the battery life. Without strap I was good for 1.5 hours off the original headset battery. With Nordquest I’m getting 2.5 hours +/- . So not the “up to 5 hours” as stated in ad.

14 February 2025
Unprompted review
Rated 4 out of 5 stars

Ordering was easy

Ordering was easy. Shipping time wasn’t too bad,but it definitely didn’t ship from anywhere in North America. It works as described so far.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

The Nordquest head strap is a massive…

The Nordquest head strap is a massive improvement over the original. Quite apart from the much extended battery life it is just so much more comfortable. No more headaches from the elastic strap. A great investment which makes the Quest 3 so much more enjoyable.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

The headstrap & charger works well

The headstrap works well, but I had initial issues with the battery charging my Quest 2. I worked with support and they ended up sending me a new unit. The unit now works great and extends my play time.

6 March 2025
Unprompted review
Rated 1 out of 5 stars

Prescription Lenses my Eye

Goods don't come from Canada as stated but China. Ordered prescription lenses and 1 hour later they updated my order to dispatched. How is it possible to manufacture and dispatch prescription lenses in an hour? Absolute rip-off.

5 March 2025
Unprompted review
Rated 4 out of 5 stars

Definitely extended battery life but...

Definitely extended battery life. The back cushion part has consistently come out from its track and I have to pop the tabs back in almost everytime I put on or takeoff. Not a big deal to pop in but wish maybe better design. For this reason I took 1 star off. It is comfortable but probably needs the added accessory as the front part is cloth like and not great for sweating.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Mega brilliant products

Ordered the battery pack and strap and the anti blue light lenses ,- the strap speaks for itself for comfort, and goodbye to those nasty pressure headaches the original strap caused..it nearly put me off using the VR until I discovered this set - the anti blue light lenses are super easy to fit, and as the covers are magnetic they make it simple to remove ready for play - 100 out of 10 !!!

2 March 2025
Unprompted review

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