Nordiska Galleriet SE Reviews 

I’m honestly really disappointed with my latest experience with Nordiska Galleriet. When you’re buying things in this price range you kind of expect the deliveries to be correct and customer service to actually sort things out when something goes wrong. Instead it’s just been one mistake after another - a mess!

First I ordered a lamp in a specific dark brown colour and received a black one. Nordiska Galleriet confirmed themselves that the wrong lamp had been picked at the warehouse. By the time they realised the mistake, the colour I had actually ordered was no longer in stock. Then customer service suddenly told me that they had sent me a white lamp and that it had been delivered correctly. Neither of those things are true. I had to send yet another picture to prove this.

We then discussed another version of the same lamp, also brown but in the larger size. Customer service gave me a specific price and I tried to find a reasonable solution based on that, including the 10% discount I had on my original purchase. After going back and forth it then turned out that the price they had given me was actually for a completely different lamp.

So instead of paying around 4,300 SEK extra, which was what we had first discussed, I was suddenly told I would need to pay another 11,932 SEK, even after their “goodwill” discount of 1,500 SEK. Obviously I didn’t accept that. If I originally intended to spend around 13–14,000 SEK on a lamp, their pricing mistake doesn’t suddenly mean I can or want to spend almost double.

So the only option left was basically for them to send me the correct colour, meaning the lamp I ordered in the first place. We are now almost two months later and I still don’t have it. The lamp was also supposed to be used for a photoshoot, so the delay has actually caused problems for me as well.

It’s really hard to trust the solutions being offered when first the wrong product is delivered and then even the information and prices from customer service turn out to be wrong.

And as if that wasn’t enough, I made another order afterwards for two sets of bed legs that were clearly listed on the website as 4-packs. When they arrived, each package only contained two legs. So I was missing two legs from each pack. Yet another incorrect delivery shortly after the whole lamp situation.

And now, to fix their own mistake with the bed legs, they want to charge me a return fee. Seriously?

The problem for me isn’t that one mistake happened. Mistakes happen everywhere. It’s the amount of mistakes, the constant back and forth, and the amount of work and sometimes even extra cost that ends up being pushed onto me as the customer just to get things corrected.

Nordiska Galleriet sells expensive designer products and presents itself as a premium retailer. Then I think it’s fair to expect a premium level of service when it comes to warehouse handling, deliveries and complaints too. Unfortunately my experience has been pretty much the opposite.

I’d give 0 stars if I could.
I placed an order worth more than €1.000 at the beginning of February. After months of delays and no confirmed delivery date, customer service finally told me that the frame needed to assemble the furniture had been discontinued.
Without asking me, they removed the frame from my order, refunded it and shipped everything else. This left me with furniture I couldn’t assemble or use. I then had to place a separate order for the missing frame.
That caused even more problems, including payment links that didn’t work, unclear tracking and further delays. Five months after placing my original order, I still don’t have the frame. I’m now stuck with expensive furniture parts that are useless on their own. I also can’t cancel the whole purchase because part of the order has already been delivered.
Changing and splitting my order without my permission was unacceptable. For a company selling expensive designer furniture, I expected much better communication and service.
Based on my experience, I cannot recommend NO-GA.

I ordered chairs on May 17 because the website advertised a delivery time of one month. Just one week after placing my order, I received an email saying the delivery had been postponed to week 29, which was already much later than promised.
On July 10, I was informed that the chairs had arrived from the supplier and was asked to select a delivery date. After I did, I received another email the very same day saying they had actually not received the chairs after all. On July 14, I contacted customer service again and was assured they would receive the chairs that week. Since then, I have not received any confirmed delivery date, and my recent messages have been ignored.
This has been a very frustrating experience. The delivery estimates on the website were misleading, the communication has been inconsistent, and the customer service has been unhelpful. I cannot recommend this store based on my experience.

TERRIBLE customer service for online purchases

too long delivery time.... When I finally had received the chair, I got another color (black ) instead of beige!.......I was asked to wait "to find a beige one" and finally it was offered a return - beige one is not any more (truly "only" an accident?) Disappointed!

I ordered an outdoor sofa and chair on 24 Mar 2026, over 10 weeks ago for 41.250 SEK. I received a delivery date week 'vecka 20', 2026 on 2 April and have not received any updates, last week I raised a complaint, which still has not resulted in an official complaint, asking for compensation for the endless delay with no update, I then received an email stating delivery this week, again no update, this is an investment for me and understand not a big order for Nordiska Galleriet hence of no importance to them, but perhaps to others thinking making a similar order. I have bought lots of furniture from Lanna Mobler and their customer service is excellent, I wish that I had not entered into a purchase that I am now stuck with in order to have any chance to get my furniture for the summer, what a disappointment
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Further to your reply, after being notified you had received the order 2 weeks ago that delivery would happen this week, the update now is you still don't know where the products are or when they will be delivered. This is 1 month after the communicated delivery date and close to 3 months post order, and you can't locate the just product and I have received no update on where they are or when they will be delivered, which is appaling.
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I have now waited further 12 days, and you are saying the furniture left your warehouse on 4 June but there is no sign of them or any contact re delivery, which you promised. I have asked for a manager to contact me but no progress on this either

Final review: I am deeply impressed by how promptly and efficiently customer service handled the issues I encountered with my online furniture order. Ultimately with every online order, sometimes things can go wrong BUT what matters is how they are resolved. So thank you, Enisa, for your support and professionalism. And congratulations to the team for sorting everything out to my full satisfaction.

Update: since I wrote the review, customer service reached out and acknowledged there were issues with inventory not updating at the warehouse (things that can indeed happen) and I am pleased to report some progress with handling the order albeit rather delayed.

Review: Webpage stated products are in stock and will ship in 2-3 business days… yet more than 2 weeks and no response from warehouse as to what’s happening! Endless calls with (lovely) people at customer service keep trying to pass on a message to the supplier and warehouse for me.

It was better before in the begin of the 2000s. No its just like every other furniture stores.

We ordered a table in the beginning of December 2025. First delivery was supposed to be in week 4, then it changed to week 8.
Now we are in week 10 and customer service doesn’t reply to my email's.

Poor service!

Unfortunately they don't have their website in order. I ordered a Montana Dressoir for which i thought was a good deal - they later canceled the order saying that the price was incorrect. No alternative solution was offered.

Update 24th feb.
I was contacted by a representative and actually given a lower price than I initially purchased the item. Happy end after all..!

Update march 9th.
Apparently I misinterpreted the offer they send, and the item remains almost 3 times more expensive then what was listed on the website.. Communication is a bit too vague for a high-end store like this.

I bought a radio for a birthday present, but as I was very late ordering, I was concerned that it might not be arriving on time. The customer service (Lisa) at Nordiska was outstanding, trying their best to get the radio to me in due time. Thanks to their positive attitude and efficiency the radio arrived in time - and it's just a fab as it looks on their website. So a big thank you to No-Ga for their customer service and great products.

too long delivery time, without clear deadline. When we finally received the soffa, the quality is not what we expected. The surface is bit “Wrinkled”, not as premium and comfortable as imagined. Disappointed :-(

ordered two bedside tables that were supposed to be delivered within 1–3 working days which took days to came out their warehouse. After weeks of waiting, PostNord claimed they couldn’t deliver because of a ‘closed gate’ — but there is no gate at my address. My order was then sent to a terminal, and now I am asked to pay 468 SEK for delivery or pick-up from the terminal that’s only open weekdays. This is unacceptable very poor customer service and misleading delivery information.I feel so regret with my purchase!

As always, great customer experience with NG. My coat hangers arrived quickly, well packed and in great condition! :)

I am extremely disappointed with NO-GA’s service. I placed an order six months ago, and it was delivered broken. Since then, I have been waiting for a replacement, but to this day I have not received anything.
The customer service has been unhelpful and unprofessional, no proper solution was offered, no meaningful updates were given, and at this point they have completely stopped responding to my inquiries.
This has been one of the worst experiences I’ve ever had with an online purchase. I cannot recommend NO-GA to anyone, and I strongly advise others to avoid ordering from them.

July 25 I got an order confirmation email that says once the third party/ supplier has confirmed the order Nordiska Galleriet will come back with preliminary dates. Now it’s August 15, I’ve been charged long time ago and no email response or proactive communication about my order, if it has been confirmed and estimated timelines. Simply poor customer service. Do not recommended

I ordered a lamp 2 months ago and still haven’t received it. It was a lot of money and the costumer service is not that great. I always have to initiate contact regarding the order. They’ve already told me that the supplier sent it and that it would take 2 weeks. Of course, 2 weeks later and I haven’t heard of anything, so I reached out again. Now the product is being shipped to me.

Update: I’m happy to say that the costumer service was very helpful and offered me a great discount on my next order due to the delay and inconvenience. In the end, the service was very satisfactory!

They were very quick to respond and helped me in any way possible. So thank you again for making it up to me!

Bought a candle and it arrived without wick. No answer for a while but finally they reached out and provided a full refund and a reasonable explanation for the delay (summer time).

This company is horrible. I ordered 2 chairs on 6th of June and they were an in stock item and says that for stock items it will take 5-8 days delivery. While speaking to customer service they told me they shipped the item on the 12th so that’s already 6 days after my order was placed and almost outside of their “ promised “ delivery time for stock items.

It is now July 3rd, almost a month and I haven’t received the chairs. I think they just lie about delivery times so you buy from them and then you don’t receive the item. If it’s a delivery outside of Sweden avoid at all costs.