Life changing when it comes to become more active. Enjoyable trail rides and spin classes give many options to ride easily with varied difficulties so caters to all riders. Occasionally, the auto set... See more
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The delivery team could not have been more helpful, phoned me 30 min before delivery and despite it weighing 214kg soon had the running machine in place and everything cleared away, 5 stars. The e... See more
Company replied
Very easy to set up. The IFit trainers make the numerous exercises more enjoyable. Only issue for me personally is tahtbI find the seat a little bit to hard, but there are aftermarket covers you can b... See more
Company replied
Really good product, quick delivery. The trainers are really good too. I’ve loved getting back into fitness thanks to my new rower. The only thing I’d change on it is the rollers on the seat, they are... See more
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Company details
About Nordictrack UK
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3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 2 weeks
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Great professional Machine
This is a very solid, professional running machine, definitely worth the investment, great screen interaction options to give a good variety of exercise routines. Folds up and down easily and safely if space is limited. All the incline options are great for high intensity walks 👍🏻
30 March 2026
Reply from Nordictrack UK
Thank you so much for your great review of our product and we are delighted to read of your high level of satisfaction. Keep enjoying the amazing immersive walks (and runs) and do not hesitate to contact us if you require any assistance at any time.
Best experience
Best experience!
Had my machine 2 months so far and it’s great!
Always get a response if I’ve needed one :)
30 March 2026
Unprompted review
Reply from Nordictrack UK
Amazing.....thrilled to read of your experience with our product and thank you for reviewing......
Very pleased with the delivery and the…
Very pleased with the delivery and the services received.
27 March 2026
Reply from Nordictrack UK
This is so great to read - thank you. We work closely with our delivery partners to continuously seek improvements with the service being offered so this is I shall definitely share with them - with many thanks from all at iFIT
Perfect kit
Perfect kit, treadmill is excellent. Ifit training program is very good.
Very happy with this purchase and would recommend it.
27 March 2026
Reply from Nordictrack UK
Thank you so much for your review and thrilled that you are enjoying the equipment and immersive experience - wish you long and happy exercising
Nice solid treadmill for the money
Nice solid treadmill for the money. Monthly cost is high and if you don’t pay you can’t use any apps on the screen at all.
27 March 2026
Reply from Nordictrack UK
Great to hear your satisfaction with the treadmill and with the subscription you have so many training options to explore so please do continue to enjoy. One of the team will contact you directly when your renewal is due so you have no interrupted experience.
Really love my S24
Really love my S24, such a great machine with really good software, iFIT gives you such a range of rides and structured training
25 March 2026
Reply from Nordictrack UK
Thank you for the fantastic review. We are glad to hear you are enjoying the S24 and that the iFIT software is providing the variety and structured training you are looking for. We hope you continue to enjoy your workouts!
Reply from Nordictrack UK
Thankyou so much for you review, its good to know that our endeavors to provide top class service have hit the mark! We wish you many hours of enjoyment from your product, and please don't hesitate to contact us directly in the unlikely event you need any assistance!
Tommy Rivs what a legend
Tommy Rivs what a legend, very easy to get running with his guidance and love the machine
19 March 2026
Reply from Nordictrack UK
AMAZING.... thank you so much for your feedback and keep on running!!! enjoy......
iFit makes it fun
Awesome machine, great way to get in shape, especially combined with iFit membership.
19 March 2026
Reply from Nordictrack UK
Hi, thank you so much for your review and this is amazing....so glad that you are happy with both the product and the interactive app....happy exercising and we are here to help if ever needed.....
Great experience
I had a great experience with the customer service team. They responded very quickly and were extremely helpful in resolving a small issue I had. The communication was clear, friendly, and professional throughout, which made the whole process very easy.
It’s always reassuring to deal with a company that genuinely cares about helping their customers. I really appreciate the quick response and the excellent support I received. Thank you again for the fantastic service!
9 March 2026
Unprompted review
Reply from Nordictrack UK
Good afternoon and thank you so much for your wonderful review. We always strive to give the best service possible and as a business, we will be sure to give your feedback straight to the team so they know that their hard work is recognised. Thank you again, have a great rest of the day and happy exercising
I bought a NordickTrack 2450 love…
I bought a NordickTrack 2450 love everything about my new treadmill. The iFIT experience is amazing really helps spur you on. From start to finish the team were so helpful and only a phone call away, the delivery team were great and helpful. I would definitely recommend NordicTrack the treadmill and the service is 5 star.
23 January 2026
Unprompted review
Reply from Nordictrack UK
Thank you so much for your review. We are delighted to hear of your experience with us. Wishing you lots of fun and enjoyable immersive experiences with the iFit platform and here to help you if ever you need any guidance or support.
NordicT10 very poor service
NordicT10. Bought as it had a higher incline and speed. The unit is decent, no issues running 25k on it and sturdy enough. If you have used commercial Gym treadmills, this is not anywhere near the same quality. If you don’t subscribe to ifit, there is very little you can do with the display, not an issue for me as I use my Garmin instead. However, I noticed that the machine had a slight angle to it, and I was unable to locate any adjusters to the feet, contacted Nordic, horrendous, responses were there’s no mat, need a mat, it’s on carpet, it’s okay it’s the same as the one we have in the office, then when I questioned the responses, I was then told, don’t worry it will bed in. I’ve not had any further responses to my request for further information. I Probably would not recommend Nordic based on the aftercare
6 February 2026
Unprompted review
Reply from Nordictrack UK
Thank you for sharing this feedback. We are still actively looking into this for you, as we want to ensure your T10 is performing exactly as it should.
To provide some context on the 'angle' you're noticing: NordicTrack running decks are designed with a specific amount of lateral flex to absorb impact and protect your joints—this can sometimes feel or look slightly different than the rigid, bolted-down frames of somecommercial gym units. Additionally, in a home environment, very few floors are 100% level and true, which can occasionally translate through the machine's frame.
That said, we hear your frustration regarding the communication you've received so far. We want to make sure your concerns are addressed properly . We’ll be following up with you shortly to ensure everything is technically sound.
The IFIT package is great
The IFIT package which works on all our equipment is a great motivator and gives really excellent advice during the park outs we have used as a family.
1 February 2026
Unprompted review
Reply from Nordictrack UK
Thank you so much for your review and we are delighted that it is motivating you to exercise and as a family you are benefitting and enjoying. There are so many great trails all around the world to explore....so happy exploring and exercising
Nordictrack X24 Treadmill.
Nordictrack X24 Treadmill.
I purchased the X24 treadmill. It broke upon using it for the second time - the main motor and and electrical board blew whilst using one of the apps on a high incline setting. It took 5 weeks to repair, ruining my preparation for an event. Now just under 3 months on and it has failed once again - the motor blew up whilst on a high incline program for the second time. This appears to be a fundamental issue with this model as the hardware is obviously not able to cope with the machines intended use. I am told that there are no upgraded parts available to resolve this issue and suspect this will be an ongoing problem. I suspect another 5 week wait, once again effecting my training for an upcoming event. I am not one to ever write bad feedback but this is an exception - I'm very disappointed with the machine after previously owning a Life fitness machine for 10 years with no issues at all.
11 February 2026
Unprompted review
Reply from Nordictrack UK
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration this has caused, especially as you are training for an upcoming event. We know how critical consistency is for your preparation, and it’s disappointing to hear that the X24 hasn't met the high standard of reliability you've come to expect.
Regarding your concerns about the repair timeline, we want to provide some immediate reassurance. While we understand your previous experience took longer, we have already expedited this request. Your repair is currently booked for February 23rd.
This puts the turnaround time at 11 working days, significantly shorter than the 5-week window you were expecting. Our technician will be focused on ensuring the motor and board are thoroughly tested for high-incline performance to get you back on track for your event.
We value your feedback regarding the hardware's durability under high-incline settings and are sharing these details directly with our product team. Our goal is to ensure your machine performs as intended so you can train with total confidence.
Thank you for your patience as we work to resolve this quickly.
Do not buy
Do not buy - the metal frame on my running machine snapped in two a little under two years of buying it. Really shoddy workmanship as it was just poorly welded. And, despite, this they still will not replace it. Very poor customer service and product, I am sorry to say.
2 February 2026
Unprompted review
Reply from Nordictrack UK
Hello Mr Williams,
All our machines benefit from our standard 12 month Manufacturer's Warranty, which warrants the product to be free from defects in workmanship and material, under normal service and conditions for a period of 12 months from the date of original purchase or delivery.
In order to qualify for any Warranty extensions, such as the Lifetime Frame Warranty, all our products must be registered with us within 28 days of purchase or delivery.
This information is provided in both the assembly and usage instructions and in the products Warranty booklet, which are provided in the box with every machine, as well as in the Terms & Conditions of sale published on our website , from where you purchased the product.
Unfortunately, we find no registration of your machine on our systems for the Warranty Extension.
In Summary, for the reasons explained above we are unfortunately unable to support a claim for a repair, refund, or other form of solution under the terms of the Manufacturers Warranty.
Hardly any technical support in UK
Bought a Nordic Track treadmill 4 years ago - when it worked it was great. However, now it has an issue, possibly electrical, who knows and I find Nordic Track have literally 3 approved engineers in the whole of the UK - none of which are based anywhere near me. So now I am stuck with a huge lump of a useless treadmill that cost me thousands...not impressed
1 November 2025
Unprompted review
Reply from Nordictrack UK
Hi Jeremy - please be assured that the Engineer Partners we use cover all of the UK Mainland, despite their office locations, they have multiple engineers. Our CS Team will be able to advise you which one covers your area based on your postcode. Thanks.
I bought a Treadmill 2450 in the name…
I bought a Treadmill 2450 in the name is Professional.
The quality of the elements is very inaccurate. Large gaps between elements
Apps like Netflix, Spotify and others that are installed there only work as you pay extra for SUBSCRIPTION iFit!!!
iFit subscription cost £35 per mouth!
If you don't buy a subscription iFit, all apps NOT WORKING
Works very loudly
The fan is very loud
The switch on/off is at the front at the bottom of the treadmill. Big problem every time with turning it on and off. No on or off using the screen.
The worst treadmill I've ever had. I bought it before Christmas and only submitted it after 2 months, so I can not give it back.
Without using IFIT, the subscription is a simple treadmill that can be purchased for £500. I decided to focus mainly for additional applications and that it is a professional treadmill. Unfortunately, the quality of workmanship and unsubscribed this treadmill is not worth buying!
20 January 2026
Unprompted review
Reply from Nordictrack UK
We are so sorry to read your review of our product and service and that this is not giving you the customer experience you had hoped for. Please contact our sales team so that we will discuss options for you in order to improve your experience with us. We want our customers to have the best possible interaction and we are here to help you as best as we can. We look forward to hearing from you.
Not very impressive, iFit limits use of the screen
Purchased the Nordictrack t9.5. I expected better. The treadmill jerks to a start or a stop (unlike my previous Nautilus which was always very smooth). The worst thing is the iFit . It’s a large screen and you’d like to think there are some free of charge runs included, however slowly but surely iFit/Nordictrack have moved everything behind the paywall with successive ‘software upgrades’. Wish I’d gone for an alternative.
14 January 2026
Unprompted review
Reply from Nordictrack UK
We are sorry to read that you are not getting the best experience. There are so many benefits to having the iFit membership. One of our sales team will be in contact with you as we would be very happy to discuss options for you so that you can benefit from our immersive experience.
Terrible customer service
Terrible customer service, the moment anything goes wrong. They are simply not interested.
1 January 2026
Unprompted review
Reply from Nordictrack UK
Hi, we have sent you a request for more information so we can assist you further. Please reply to our request. Thanks.
Poor rude customer service
The customer service is a disgrace
Advisors just lie to you
Lies given
Mamagers are rude and ignorant
Treadmill broken down in 2 weeks.
SAM A the so called useless customer service just basically lied to me and have me a load of lies.
Worst experience iv ever had.
A very bias company
Awful customer services
A total utter disgrace
DONT BUY NORDICTRACK PRODUCTS
IT WILL BE THE WORST MISTAKE YOULL EVER MADE
19 December 2025
Unprompted review
Reply from Nordictrack UK
Good Afternoon Mr Nadeem,
As previously explained, a lie is defined as being a known untruth and is said with the intent to mislead or deceive. We accepted that you had been misinformed in respect of a replacement machine being assembled for you, for which our apologies were offered.
Having reviewed all communications and listened to the calls, no examples were found of our staff being rude or ignorant towards yourself at any time, or showing any bias. Any calls that were terminated by our staff were done so after fair warning.
IFit Health and Fitness Limited has a Zero Tolerance policy on abuse, in line with UK Laws which protect workers from unacceptable behaviour such as, but not limited to; Threats, Verbal Abuse, Aggressive or offensive language or tone, discriminatory remarks, derogatory comments, unreasonable persistence, harassment or behaviour causing distress.
Having reviewed all communications, we exercised our legal right to refuse further service on the above grounds.
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