Nook Saunas Reviews 

729
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 486 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, highlighting features like Bluetooth speakers, chromatherapy lighting, and efficient heating. Many people found the saunas to be excellent purchases, noting their effectiveness, stunning design, and overall value. The company's staff received widespread commendation for their helpfulness, professionalism, and friendly demeanor throughout the entire process. Reviewers frequently mentioned the exceptional service, from initial communication to seamless delivery and efficient installation. The installation teams were often described as quick, informative, and accommodating, ensuring a smooth setup and even tidying up afterwards.

What people talk about most

Product

People report positive experiences with the product, with many expressing delight and satisfaction with their... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the exceptional customer... See more

Delivery service

Consumers find delivery service to be positive, with many praising the seamless process from ordering to... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing that the product exceeded their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After plenty of research we went with the Nook Elite 3 person model. We couldn’t be happier. From the initial customer service, to delivery and installation, all aspects from the Nook team were first... See more

Rated 5 out of 5 stars

I visit wet saunas and infrared saunas regularly and we are very impressed with ours. I set it pre run when it reads 13 degrees. After an hour I’m back and it’s at 60 plus degrees and I’m sweating im... See more

Rated 5 out of 5 stars

Delivery and installation was great. Installers were very quick,helpful and friendly explained all functions of the sauna. The sauna itself is great quality and does exactly what it claims. Love the B... See more

Rated 5 out of 5 stars

The team at Nook provided a 5 star customer experience. There was a delay in our project which meant we had to delay sauna delivery significantly. The team were always happy to accommodate. Installat... See more


Company details

  1. Sauna

Written by the company

Embrace the warmth. Elevate your wellness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

729 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(729)

456 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can’t fault nooks saunas

Can’t fault nooks saunas. Staff amazing and so cheap for what you get it’s helping me be calmer and fits in my back yard so well couldn’t recommend them enough

6 March 2026
Unprompted review
Rated 5 out of 5 stars

The team at Nook has been wonderful

The team at Nook has been wonderful. I purchased the Nook Core. I was constantly updated from the day it was purchased up to when it was installed. They also reached out post installation to confirm all was going well. Definitely recommend. 5/5!!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Nook

Great experience so far. Excellent work from the installation team as well!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service, great sauna

I’m very happy with my 1-person Core infrared sauna from Nook. It’s simple to use and fits perfectly on my patio, protected from the rain and direct sunlight.
The service was excellent from start to finish—from my initial phone enquiry, through ordering, to being kept well informed about delivery. The delivery and assembly team were also very friendly and professional.
I would definitely recommend choosing a Nook sauna.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

We love our Nook Ultra!

We love our Nook Ultra!

Everything from the ordering process through to delivery and installation was super smooth. We've been using the sauna for a couple of weeks now and we are really happy with the aesthetics and build quality. Highly recommend .

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service, great sauna.

Great communication. Friendly and efficient delivery and installation. Really nice looking sauna. Works perfectly. Can’t fault them at all. I Would highly recommend Nook Saunas.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service and genuine accountability

I recently purchased a sauna from Nook and was thoroughly impressed by the team’s professionalism. When a logistical issue arose with the original delivery date, Sarah and Kenneth were upfront and honest about the situation. Rather than making excuses, they took full accountability—something I particularly appreciated. In an era where so many e-commerce businesses seem to lose interest the moment you've checked out, it was refreshing to see a team stand by their word and focus on the solution.

On the rescheduled date, Kenneth arrived exactly on time and set up the sauna by himself without any issues. It is clear that Nook wants their customers to actually enjoy the experience, as they include delivery and installation within the price rather than treating you like just another order number. The direct communication and reliability from the team really stood out, and it’s been a pleasure dealing with a business that clearly values its reputation.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Sauna is brilliant!

Sauna is brilliant - love, love, love it!
Delivery 10/10 - delivery guys fabulous, no fuss and very professional. Couldn't give anything else than 10/10 - for service, delivery and product. Many thanks again for a great product and the follow up!
Many thanks again for a brilliant service and product!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

An absolute pleasure

It was an absolute pleasure to deal with Nook. The sauna arrived before the estimated date. The Installation was quick and the Installers were friendly and professional. All communications were clear and timely...and the Sauna itself works perfectly.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

“Spacious, Efficient & Well Designed”

I’ve been really impressed with the Nook 2 Person Infrared Sauna. From the moment it was set up, it felt like a high-quality, well-designed product. The size is perfect for two people without feeling cramped, but it’s also just as comfortable to use solo if you want to stretch out and fully relax.

It heats up efficiently and maintains a consistent temperature, which makes each session feel really therapeutic. The infrared heat is gentle but effective — I’ve noticed improved muscle relaxation, reduced tension, and overall a great sense of wellbeing after each use.

The build quality is excellent, with a sleek, modern design that fits nicely into the space without being intrusive. The controls are straightforward and easy to use, and little features like the lighting and sound options add to the overall experience.

Overall, it feels like a bit of a luxury at home. If you’re looking for something to support relaxation, recovery, or just a bit of daily self-care, I’d absolutely recommend it.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

This company is excellent

This company is excellent. From ordering my nook to delivery and installation. The two guys that came so professionally installed, took all the packing away. I would highly recommend this company if you are looking for a sauna. And the sauna is awesome I’m in it ever other day. One happy customer 😉

18 March 2026
Unprompted review
Rated 5 out of 5 stars

My 2 person sauna has been great!

My 2 person sauna has been great, no issues at all. On my 2nd week of using it and it’s great! Bluetooth inside works perfect and connects easily.
Everything has been perfect. Installation was perfect and fast. Thank you so much ☺️

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Love our Nook sauna

Love our Nook sauna.
Great customer service too. We needed help with something and they returned 2 days later and helped us with a smile.
Thank you Nook!!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Best possible experience

From the first call to Carolin to the delivery and set up the process was fantastic.
We had our sauna in just a few days.
For us this was a big investment and we are thrilled.
Staff make a company and Nook have the best

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Habinaa Collective Review

From start to finish, our experience with Nook has been absolutely seamless.

The installation process was effortless, and the team made everything feel easy and well taken care of. From the moment it was set up, the quality is immediately noticeable, the design is beautiful, the space it creates is calming, and even the natural wood scent adds something really special.

It’s incredibly easy to use, heats quickly, and has become a standout feature in our space. There’s something about stepping into it that feels like a complete reset, it’s truly magic.

We’ve incorporated the sauna into one of our properties, and it has elevated the overall experience in a meaningful way.

We couldn’t recommend Nook more highly.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Communication & Quality at every Layer

The communication from an initial enquiry, through to the delivering and install is something you would expect from a Michelin Star restauraunt. Thoughtful and informative the whole way along. My Install time changed and they tightene up the window of delivery time, the team then text me 2 hours out from arrival to make sure I was home. They installed it professionally they took away the rubbish. They gave me a complete run down on how to use it and care for it. Then there is the Sauna itself, its smells delicious as the 10 year old stated. Quality product absolutely blown away by the whole process to be honest! Been in it every day since it Arrived !

20 March 2026
Unprompted review

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