Noleggiare  Reviews 

The staff were really helpful and friendly. Check in and drop off were fast and smooth.
Always greeted with a friendly smile

Avoid Noleggiare at all costs! They are dishonest and use fraudulent tactics to steal money from tourists. I returned the car in perfect condition on June 26th. 20 days later, on July 16th, they sent me a fake damage claim for €12.66 for some plastic trunk clips ("supporti reggi mensola cappelliera").The parcel shelf strings were already missing when I picked up the car, and their staff verbally assured me that the interior was perfectly fine. Now, 3 weeks later, they are trying to charge me based on blurry, unconvincing photos. They tried to charge my card 8 times automatically without my consent! Fortunately, I blocked and replaced my card just in time.This is an absolute scam. Sending a damage report after nearly 3 weeks is illegal and invalid, as the car could have been damaged by anyone in their parking lot. Total lack of honor and professional ethics. Do not trust them!

The receptionist was very efficient and enjoyable to talk with. We did not have a reservation and ended up with a car within our budget in 15 min.
Great services !

I would never rent from Noleggiare again.
The return inspection at Bergamo Airport was a very unpleasant experience. The inspector did not speak any English, making communication almost impossible.
Before leaving the rental location, we took detailed photos of the vehicle. These photos proved that several scratches and dents were already present when we collected the car, so we were able to show they were not caused by us.
However, we did not have a close-up photo of the lower edge of the windshield. The inspector found a very small mark there and charged us €180 for it. Because of the language barrier and the fact that we had a flight to catch, we did not have the time to argue any further.
What made the experience even worse was the customer service afterwards. My insurance company required an official receipt for the charge. I emailed Noleggiare requesting it and received no reply for two weeks. Only after calling their office in Italy was the receipt sent immediately. This unnecessary delay postponed my insurance claim.
Based on my experience, I cannot recommend this company. The return inspection felt overly focused on finding reasons to charge customers, communication was extremely difficult, and the after-sales support was very poor. I will never use Noleggiare again.

Waited in line an hour and a half. The lady sold me extra insurance ect.
paid double when I got there. Ask 6 times if its auomatic. go out to the garage its manual. they switched cars last min.
now they say that damages were done and charged my card 581.20
THIS IS NOT TRUE
I photographed the car upon drop off. Cant reach anyone. Contacted customer service no response

A great service , great cars

They charged me for a scratch that was on the car when rented, provided the car with an empty tank of gas and were extremely rude when I questioned an undisclosed fee to drop off the car at a different airport than the pick up airport. Worst experience I have ever had renting a car.

We ended up paying for the vehicle rental twice because the company required a physical bank card and did not allow payment with an electronic contactless card. Even though we had already paid part of the rental in advance, the company did not acknowledge that payment at all and charged a significantly higher price on site. This was an unexpected cost we had not planned for.

The service experience was also extremely poor. The staff member was indifferent and applied a price that was about 40% higher, taking advantage of our situation — it was late in the evening and we had no possibility to find another suitable vehicle anymore.

Additionally, we were not given any documents with the vehicle except for the rental agreement itself, even though the contract clearly states that the customer must receive the vehicle’s documents and other required materials.

An extremely bad experience at every step.

Vehicle as ordered.. new, clean and tidy.. service availability and response all the time.. 10/10 was excellent

Picked up in Bari and had the wherewithal to video the entire vehicle before leaving. Dropped of in Naples and are being told that some very small dents and scratches on the car are our responsibility to repair. This damage is clearly on our video we took upon pickup and now we're being told that they suspect the video is doctored. So now we're in the process of sending the video and metadata to prove that we didn't spent our vacation time in Italy altering a video in anticipation that they would blame us for this small damage even though we have full insurance coverage. This company is ridiculous and I'd happily pay much more to have an honest and helpful company.

Editing to respond to response: you absolutely did all of the above and have since conceded that we were correct with our video evidence because we have indisputable proof. The Bari office clearly decided or failed to not note any of the damages discussed (perhaps because they were so minor or total negligence) but thankfully we have video proof and metadata. We’re still arguing about another dent that we cannot see. Really negative experience. You may contact us for proof of all correspondence and videos.

Update: They were forced to concede that our video/metadate proof showed that the damages they claimed were there when we picked up the car, yet they have now charged our card $500 for another dent that they have not once sent an iota of proof with so we're in a credit card dispute!

Friendly, quick, full insurance.

Went with my friend, no problem picking up the car. However man at reception tried to get me to pay for insurance again after I had already done it online.

Then we dropped the car home with 30 minutes to spare. However I got a charge of €93 attempted to be taken out of my Revolut- which was blocked- so then it was taken out of my bank account (I had not given them these card details, I merely used this card to tap to pay for a young driver at reception)

The reason for this charge was ‘we dropped our car off the next day’!!!! Good thing I took pictures with time stamps as this was not the case at all.

Very dissatisfied with how their system works, claiming we arrived the next day with no proof is never ok.

I have rented a few times a car from Noleggiare and always been happy.
However this time I had an issue with my train to arrive there and could get there only a few minutes before the office closed.
I called and the office showed 0 flexibility. I finally arrived at the office 5 minutes before closing time and discovered that it was already closed. As suggested on the phone I came back at opening time the day after (which was this time with 20minutes delay) and the agency refused to give me my car, as they had already rented it again and also refused to refund my money (as they didn't recognize that they were closed too early the day before). They wanted me to pay an additional 450€ to get a car, price more expensive that what I could find on their own website...
Don't count on them if you have the slightest issue, they show 0 flexibility and commercial service.

Very bad overall experience. Will not recommend this company.

DANGER -AVOID . Hired a car off their Naples branch , near the airport in June 2026. First ominous sign was when we were queuing in the office to get our vehicle. All of the non native people at the counter were at literal war with the Noleggiare reps behind the counter. The common complaint from all was that Noleggiare was not honouring what these people believed to be what they booked . Same story when I got to the counter after a very long wait i.e. they asked me for €642 extra on top of what I had already paid for an all inclusive hire . Part of that charge was an upgrade I never asked for and which was never discussed . I was simply presented with a different car than I contracted for originally and offered an ultimatum , PAY UP OR ELSE WALK SOMEWHERE ELSE . They warn you about pickpockets when visiting Naples . Thing is I didnt think the pickpockets would be wearing company uniforms - In summary AVOID this rip off firm

Staff is professional and available. Cars are clean, good brand.

After a very disappointing experience with another rental company, we came here hoping they could help us. From the very first moment, the service was completely different.

The gentleman who assisted us (I believe he was from Switzerland) was professional, calm, and genuinely willing to help. Instead of taking advantage of the difficult situation we were in, he found a solution quickly and made the whole process easy and stress-free.

On top of that, we received an excellent price, with no hidden surprises, and were treated with kindness and respect throughout.

This is exactly what great customer service should look like. Thank you for turning a very stressful situation into a positive experience. I would happily recommend this company and will definitely use them again.

Unfair Damage Allegation

1. Initial Inspection (9:00 AM)
The pick-up inspection at Noleggiare Milano Centrale was rushed and conducted in a dark garage with poor artificial lighting. The agent quickly highlighted major pre-existing windshield scratches but glossed over the rest of the car. Due to the darkness, micro-imperfections were impossible to see.

2. Vehicle Use & Return (4:30 PM)
The car was driven for under 2 hours, parked in a private area for 5 hours, and returned immaculate, clean, and fully refueled. Upon return, staff flagged a faint mark invisible to the naked eye without repeatedly rubbing it with a cloth, leaving it unclear if it was a scratch or just dirt.

3. Coercive Ultimatum
Because the mark wasn't on the initial sheet, the agent forced an ultimatum: pay €180 immediately (claiming insurance would cover it) or have the €800 security deposit frozen for weeks. The customer felt blackmailed by these high-pressure tactics.