Noleggiare  Reviews 

You cannot choose your first driver at the office when picking up the car. We were forced to pay for a rental for the same vehicle all over again—it’s outrageous! I do not recommend it.

Brindisi Airport Branch

Unfortunately, this was a very disappointing experience from start to finish.

To begin with, I was not given the vehicle I had booked. I didn’t complain at the time, but I had expected a vehicle similar in size to a Peugeot 3008 and instead received a much smaller 4x4.

I also felt under pressure to purchase the company’s full insurance, despite already having separate rental car insurance. I declined the additional cover.

Collecting the car took much longer than expected. When we were finally taken to the vehicle, the porter did not inspect it with us, and the exterior of the car wasn’t even clean.

Returning the car was even worse.

When I arrived, there was a very long queue. I politely asked a member of staff, who was on a personal phone call, whether I needed to queue to return the car or if there was another way to hand the vehicle back, as I was running late for my flight.

Her attitude was extremely unhelpful. When she asked whether I had taken the company’s full insurance and I replied that I hadn’t, she said that was my problem and that if I had purchased their insurance, I could have left the car without waiting for it to be checked. I found this response unprofessional and unhelpful.

I told her I would take photographs and a video of the car before handing over the keys. When I returned to the desk, I asked if she would accept the keys and allow me to take a photo confirming they had been returned. She refused, saying I had to wait for the porter.

At the time, the porter was already dealing with another customer over alleged vehicle damage, the porter was quoting to repair the damage. The porter and another member of staff told the customer that he should have taken out the full insurance cover. They were definitely trying to get money out of this customer for no reason.

I was also told that I should have returned the car earlier in the day because more staff were on duty then. For reference, I returned the car at around 7:00 pm, which I don’t consider unusually late.

In the end, I found a key drop box, posted the keys through it, and recorded a video as proof. Before I left, I was warned that if any damage was found, I would be charged. Given that no inspection was carried out with me when I collected the vehicle, and no inspection was carried out when I returned it, this left me feeling very uncomfortable.

I have used this car rental company several times in Italy before without any issues, so this experience at the Brindisi Airport branch was particularly disappointing.

Based on this experience, I would NOT recommend using this branch, ever!!!!

We booked our hire car through Ryanair because we trusted that the companies they recommend would operate fairly and professionally. Unfortunately, our experience with Noleggiare at Brindisi Airport was anything but.

It started with a €68 late collection fee, despite our delay being caused by our flight and lengthy airport queues—circumstances completely outside our control.

When collecting the car, we were repeatedly pressured to buy additional insurance costing €38 per day, even though we had already purchased cover through Ryanair. We declined, but the pressure continued.

The worst part came when we returned the vehicle.

We returned it early, with a full tank of fuel, believing it to be in the same condition as when we collected it. The employee walked straight to the front bumper and immediately identified what appeared to be a tiny surface scratch. He barely inspected the rest of the vehicle.

When we questioned whether the scratch had occurred during our rental, another member of staff was called over. Rather than calmly discussing the situation, she was aggressive and confrontational. We felt intimidated and were told we either had to pay immediately or lose our deposit.

She initially quoted us €180 for the damage. All three of us clearly heard this. However, when we went inside to pay, the amount had suddenly become €380, and she denied ever quoting the lower figure.

When we asked whether the vehicle would actually be repaired, we were told they simply charge customers and do not necessarily repair the damage. We also noticed other scratches on vehicles that had clearly not been repaired.

The whole experience left us feeling that the process was focused on generating damage charges rather than treating customers fairly. We left feeling pressured, intimidated and with no realistic option other than to pay.

Looking on Trustpilot I’ve read numerous reviews describing remarkably similar experiences: pressure to buy additional insurance, very minor scratches being identified on return, and large damage charges. Reading those reviews made us feel that our experience was not an isolated incident and very concerning.

We have submitted a formal complaint to Ryanair and an insurance claim, and we have asked Ryanair to investigate whether Noleggiare should continue to be promoted as one of their recommended car hire partners.

If you are considering hiring from Noleggiare, please read the reviews carefully before booking. We certainly wish we had.

The worst car hire company that uses every scam in the book to get a few extra euros. Make sure you pore over the car with a fine toothed comb. They tell you there’s some damage in an area, you look and find it and photograph it and drive off. Then when you return it they go straight to another patch in a similar area and charge you. Unless you take their excess which is yet more money. Go to a more reputable firm for peace of mind.

I booked a large SUV for a two-week trip in Italy for four adults, all travelling with large suitcases. After comparing several booking sites, I found what appeared to be a great deal through Rentalcars.com with Noleggiare, so I decided to book with them.

Unfortunately, the problems started before we even collected the vehicle. Our airline changed our flight, meaning we would arrive four hours earlier than planned. I contacted Noleggiare’s customer service to see if they could help, but they simply kept referring me back to the booking broker without making any effort to assist. I considered cancelling the booking while I still had free cancellation, but since the payment had already been taken from my credit card, I didn’t want to go through the hassle of chasing a refund.

When we arrived at the rental desk, the staff member was very friendly and offered us an “upgrade” for an additional $30 per day. It quickly became clear that this was more of an upselling exercise than a genuine upgrade. Although I had already purchased collision protection through the booking, I was told it didn’t cover other types of damage and was pressured into buying additional insurance. In the end, I paid around 60% more than my original booking price between the upgrade and the extra insurance.

The vehicle itself was almost brand new, with only 1,000 km on the odometer, and mechanically it was fine. However, despite paying for a larger vehicle, it was a very basic model with limited luggage space and lacked the power to comfortably carry four adults and all our luggage. We managed, but it certainly wasn’t what we expected.

The worst experience came when returning the vehicle. The return instructions contained a link that didn’t work and redirected me to the company website instead of the drop-off location. Wanting to avoid any issues, I emailed customer service early that morning asking them to confirm the correct return address. I never received a reply.

Using the only address I could find, I arrived exactly on time, only to discover it was a residential address and not the rental return location. After calling the office, I was finally given the correct address and drove there immediately, arriving just 20 minutes late.

Despite the delay being entirely caused by the incorrect information provided and the lack of response from customer service, I was charged an additional day’s rental. Even the staff at the return office acknowledged the situation and advised me to contact customer service for a refund.

I submitted a detailed complaint immediately after the rental and have followed up several times, but I have received no response whatsoever. I have now escalated the matter through Rentalcars.com in the hope of recovering the additional charges.

My advice is simple: don’t be tempted by what appears to be a cheaper rental price. The low headline rate is quickly offset by aggressive upselling, poor customer service, and unexpected extra costs. Overall, this was a very disappointing experience, and I would not rent from Noleggiare again or recommend them to anyone.

Had a great experience with Noleggiare in Pisa. The whole process was good. Deposit recieved back in a couple days with no problems. Could definetly recommend.

Noleggiare pulls all the classic SCAMS a rental car company can. They have been fraudulent with us all the way :

- Refusing to give us the cars we paid for because we did not have an international permit (which was never asked in any of the confirmation email or the booking process).

- Then implying they might give us the car if we paid for a daily extra for the insurance (we had insurance with our credit cards)

- Then refusing to lend us the cars anyway and telling us to write to costumer service to get our money back (just letting you know we had a 6 months baby and a pregnant lady and we’d just arrives in rome after a 8 hours flight)

- Then accepting to give us the cars because I hear the same situation happening with another client who’ve they « decided » to make an exception they did non want to so for us.
- Then telling us the automatic SUV we booked and paid are no longer available and we had to have smaller cars - one was manual.

- Then giving the car back and have an employee inspecting our car with a LED light to find an insivible to the eye scratch and charge us 330 euros.

Don’t even start me on the client service following my refusal to pay the fees. Even if you have all the proof and a strong case, they will never give you reason. Their answers are generic, it feels like they are automatically answered.

Honestly, just stay away from Noleggiare. I’ve lived in Italy, I speak Italian, I had never had a problem renting a car there with other companies. Noleggiare drained a lot of my energy throughout and after the rental. Fourtunately my credit card company is fully invested in contesting their charge so that this company might start thinking building an honest company and stop stealing from it’s clients.

Claimed for Vegetation scratches that could be wiped away with a wet towel. Refused to even show us where those scratches were saying that they would be on the report. Tried to pressure us into accepting the damages because we had excess insurance anyway Rude, aggressive employees. By the looks of the reviews here they do this as a matter of course. They should be investigated by the police as what they are doing is criminal. They take advantage of tired, hot and stressed tourists worried about catching their flights home. I am shocked that they can get away with this. FYI This was in Sardinia at Cagliari Airport.

Scamming company.

They will rent you a car, sure.
Try to sell you some bs insurance.

Will “find” bump or scracthes that was there when it was rented. Show them picture, they cannnot see “anything” on the before and charge base 300eurp for repair that never occurs.

They will scam as much as possible, not recommended.

Super friendly lady at the Pisa airport car rental branch .
She truly helped us out when another car rental company let us down completely and just could not be bothered to do even the slightest thing . She stepped in, was patient and calm throughout.
The car attendant was also fine . Friendly and all very fast , especially useful as it was so hot

First of all - I was waiting for my turn for over 30minutes. Second of all - I was waiting for over 30min just to find out that I can’t get my reservation thru because my bank card doesn’t include my middle name. I mean… many banks in many countries resign from including 2nd name on the card because of the extra space that it covers, there’s nothing I could do about it even if I wanted to. Thankfully I didn’t book thru their web but thru 3rd party who help me to relocate my booking to another company that didn’t make any problems and calmed me down in a very stressful situation. I don’t understand how 2nd name on the card can make such a difference for noleggiare if the main name is still there. Don’t recommend.

They charged an absurd amount of money for a 2mm scratch on a pin of the frontal bumper that is almost impossible to see. The guy looked for particularly long time on that area.
Strongly recommend not to use them or buying their very expensive additional insurance cover.

The reservation team in Naples Airport was amazing from easy approach to friendly attitude to swift and quick check in and check out. There were 2 girls at the reservation desk who did amazing job in making our experience excellent. The car was brand new and in perfect condition. They did not push for purchasing any insurance though remained friendly and smiling all the time. I am really grateful to their help. Last thing to mention, their pick up shuttle service was also quick and convenient.

Queued for 45 mins to collect car despite only 2 people ahead of us. Then advised, despite showing passport and driving licence, that the fact credit card only stated first name initial, it was not enough for ID?! So please be aware of this. Luckily they accepted debit card stating full first name instead, for deposit. Then, despite taking out extra insurance through Expedia to reduce excess, had a very hard sell stating that Expedia’s cover would not work and it was our fault for not booking directly with them. Unpleasant and untrue. The car was excellent but had tyre light on so we had to put air in twice, and likely had slow puncture, which could have been disastrous. Also its service was overdue. Unsafe and should not have been rented in that condition. But it was nice to drive, good power and good boot space. Also had sat nav which we were told was extra. Return was efficient and friendly. Would not recommend.

It was everything I expected. No bad surprise

I returned the vehicle in the same condition I received it, yet several days later Noleggiare claimed that I had caused damage to the front bumper and charged me €480 (€400 for alleged damage and €80 in administration fees).

The vehicle was returned using their key box, and the inspection was carried out after I had already left, meaning I had no opportunity to verify or challenge their findings. The only photographs they provided were taken while the vehicle was still dirty. I repeatedly requested photographs after the vehicle had been washed to prove that the alleged marks were actual scratches rather than dirt or transfer marks. They never provided them.

I also supplied my own photos and videos taken when I collected the vehicle and immediately after returning it. None of them show the alleged damage. Despite this, my dispute was dismissed with generic responses that completely ignored the points I raised.

To make matters worse, they even emailed me claiming the payment had already been deducted from my deposit, when in reality they later attempted a separate charge to my card. The communication throughout the process was inconsistent and unprofessional.

As a customer, I felt that I was treated as guilty from the outset, without any genuine investigation or consideration of the evidence I provided. It seemed that the decision had already been made before my dispute was even reviewed.

If you rent from Noleggiare, I strongly recommend taking detailed photos and videos of every part of the vehicle before and after your rental, because if a damage claim is made, you may find yourself trying to prove a negative.

Based on my experience, I cannot recommend this company and will never rent from them again.

Joke of a company.!!
Charges €500 extra for MY NAME NOT BEING WRITTEN IN FULL (initial + surname) on credit card. I can’t tell the bank how to issue a card. Burn in hell

Everything was fast, clear, kindly! Thank you for such high quality service! Special thanks to the operator G.F. 2948

The staff were really helpful and friendly. Check in and drop off were fast and smooth.
Always greeted with a friendly smile