Very good quality. I got my bracelets more than 1 year ago. I had people who congratulatulated me for buying my bracelets because they thought they were real gold and that I made a big investment. No... See more
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Review summary
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The jewelry is of excellent quality and beautifully crafted - exactly as expected! Returning a few items was a bit tricky, so I’ve deducted one star for that. Overall, I’m very happy with my purchase... See more
Company replied
Their products are beautiful and fairly priced, but honestly that’s not the reason I’m writing this. What really impressed me was the way they handled everything as a brand. Online shopping can feel c... See more
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Totally satisfied. After a small shipping error, i contacted the customer service and within just a few days they promptly solved the issue by sending me the correct pair of earrings, which was a bi... See more
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Company details
Written by the company
Waterproof Everyday Essentials - Welcome to the journey to find your luxury values.
Contact info
Netherlands
- info@nola-amsterdam.com
- nola-amsterdam.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful jewelry, excellent customer service
The jewelry is truly beautiful, and the customer service is a 12/10.
Excellent!
10 April 2026
Unprompted review
Reply from Nola Amsterdam
Hi Scherzer,
Thank you so much for your kind words! 😊
We’re absolutely delighted to hear that you love the jewelry and had such a great experience with our customer service.
Your support truly means a lot to us! ✨
Xoxo
Nola Team
Reply from Nola Amsterdam
Hi Saban,
Thank you for your feedback! We’re thrilled your order arrived quickly. We look forward to serving you again soon!
Xoxo
Nola Team.
My parcel hasn’t still arrived even…
My parcel hasn’t still arrived even though it was shipped on Last week Thursday
And unfortunately I’ll be travelling for 2 weeks and I won’t be able to receive my parcel
2 April 2026
Reply from Nola Amsterdam
Hi Jean!
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We always strive to ship orders on time and handle them carefully, but occasionally factors beyond our control—such as transit delays or temporary misplacement—can affect delivery.
Upon reviewing your order, we found that it was temporarily lost in transit. The good news is that it has since been located and is now on its way to you. We understand how frustrating this situation can be, especially if you are traveling or have a tight schedule, and we sincerely apologize for any inconvenience caused.
We take these situations seriously and are continually working with our logistics partners to minimize delays and ensure smooth delivery. If there’s anything we can do to assist you further—such as arranging a safe delivery alternative while you’re away—please don’t hesitate to reach out to us directly.
Your satisfaction is very important to us, and we hope we can restore your confidence in our service.
Thank you for your understanding.
Sincerely,
Nola Team
Bad logistics and stocks
I made my order and paid for it online. They waited more than 9 days to tell me that one pair of earings wasn’t in stock. 2 days after, they told me that another pair wasn’t also in stock. I bought three pairs and I had to change two of they….But when i made my order there was stock for both. So, they are bad in logistics and organization. And that is not professional.
17 March 2026
Reply from Nola Amsterdam
Hi Johanna!
We sincerely apologize for the inconvenience you experienced with your recent order. We understand how frustrating it can be to expect items in stock and then be informed otherwise.
Unfortunately, in this case, there was an issue with our system that caused incorrect stock information to be displayed. This is something beyond our immediate control, but we take your feedback very seriously and are actively working to improve our logistics and order management processes to prevent this from happening in the future.
We truly value your support and hope you will give us another chance to provide a smoother and more reliable shopping experience. Thank you for bringing this to our attention.
Sincerely,
Nola Team
The pakket was there at 42 days later
The pakket was there at 42 days later, but i was happy the rings.
30 March 2026
Reply from Nola Amsterdam
Hi Alyssa,
We sincerely apologize for the long delay in receiving your order. After reviewing our email communications, it appears that one of the items from your order went out of stock, which unfortunately caused the shipment delay.
We completely understand how frustrating this must have been, and we truly appreciate your patience throughout the process. We’re glad to hear that you’re happy with the rings once they arrived – your satisfaction is very important to us.
Thank you for your feedback; we’ll continue working to prevent delays like this in the future.
Xoxo
Nola Team.
I’m really happy with my jewelry
I’m really happy with my jewelry from Nola Amsterdam. The designs are beautiful, elegant, and feel very high quality. They add a classy touch to any outfit, whether casual or more dressed up.
The pieces are well made and still look great after wearing them multiple times. I’ve also received several compliments while wearing them, which makes me love them even more.
Definitely recommend if you’re looking for stylish and timeless jewelry!
4 April 2026
Unprompted review
Reply from Nola Amsterdam
Hi Dear!
Thank you so much for your wonderful review! 🌟 We’re so happy to hear that you’re enjoying your Nola Amsterdam jewelry and that it adds a special touch to your outfits.
We truly appreciate your support and recommendation – it means a lot to us. Can’t wait to delight you with more timeless pieces in the future!
Xoxo
Nola Team.
Really cute jewelry and great customer…
Really cute jewelry and great customer service! My ring had a defect and they were very kind to send me a new one very quickly!
26 March 2026
Unprompted review
Reply from Nola Amsterdam
Hi Isabelle,
Thank you so much for your kind words! 💖 We’re thrilled to hear you love your jewelry and that our team could quickly help with your ring. Your support means the world to us, and we can’t wait to serve you again!
Xoxo
Nola Team.
Great products
Great products, quick delivery the next day, as promised. Will order again.
27 March 2026
Reply from Nola Amsterdam
Hi Wennes,
Thank you so much for your lovely feedback! 😊 We’re thrilled to hear everything arrived quickly and as promised. Enjoy your items, and we look forward to your next order! ✨
Xoxo
Nola Team.
The products are very Nice
The products are very Nice, good quality. It was simple to order and arrived fast.
26 March 2026
Reply from Nola Amsterdam
Hi Simone!
Thank you so much for your kind words! 😊 We’re really happy to hear you loved the quality and had a smooth ordering experience. Enjoy your new pieces, and we hope to see you again soon! ✨
Xoxo
Nola Team
Highly recommend
Made an order from abroad which arrived in a week, whenever I wrote them for updates/ infos they always wrote me back and gave me all the answers. The item is excellent quality also considering the prices that are not high at all, highly recommend!
27 February 2026
Unprompted review
Reply from Nola Amsterdam
Hi Alessia,
Thank you so much for your kind words! We’re really happy to hear that your order arrived quickly and that you had a great experience with our team 😊
It means a lot to us that you’re pleased with the quality and value of the item. Your recommendation truly makes our day!
Enjoy your purchase, and we hope to see you again soon ✨
Xoxo
Nola Team
Was promised next day delivery
Was promised next day delivery. This was not the case. I’ve been emailing all day requesting updates on the status of my package and I have not received any responses as of yet.
This is extremely frustrating as this purchase was purchased as a gift for a loved one.
I am leaving the country in two days and am not sure when my package will be delivered
EXTREMELY INCONVENIENT
27 March 2026
Unprompted review
Reply from Nola Amsterdam
Hi Kelly,
We’re truly sorry to hear about your experience, and we sincerely apologize for both the delay in delivery and the lack of timely communication. This is not the level of service we want for our customers, especially when the order was intended as a gift and time was important.
We completely understand how frustrating and inconvenient this situation must have been, particularly with your upcoming travel plans.
Upon checking your order and our email communication, we can confirm that your concern has now been attended to. Your remaining order has been shipped and has already been delivered.
We regret that we were not able to provide the prompt updates you deserved at the time, and we are taking this feedback seriously to improve both our response times and delivery communication moving forward.
If there is anything further we can assist you with, please don’t hesitate to let us know—we’re here to help.
Thank you for your patience and understanding.
Sincerely,
Nola Team
Great experience, highly recommended!
Great experience; quick service, beautiful packaging and helpful customer service
3 March 2026
Reply from Nola Amsterdam
Hi Joyce!
Thank you so much for your wonderful feedback! We're delighted to hear you had a great experience with our quick service, beautiful packaging, and helpful customer support.
Your recommendation truly means a lot to us—we can’t wait to serve you again soon 💛
Xoxo
Nola Team
Excellent customer support
Very good experience with Nola. Everything arrived well and the overall process was smooth.
Special thanks to Michelle from customer support. When the shipment temporarily went missing, she responded quickly and kept me updated until everything was resolved. In the end everything turned out fine, and the support was excellent.
16 March 2026
Unprompted review
Reply from Nola Amsterdam
Hi Morten!
Thank you so much for your kind words and for sharing your experience!
We’re delighted to hear that everything arrived well and that the overall process was smooth. It truly means a lot to us.
We especially appreciate your recognition of our customer support. We’ll be sure to pass your kind message along to Michelle—she’ll be very happy to hear it!
Thank you again for your trust and support. We look forward to serving you again in the future 😊
Xoxo
Nola Team
Reply from Nola Amsterdam
Hi!
Thank you so much for your kind feedback!
We’re delighted to hear that you’re happy with our products and aftersales service. Your support means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again soon 😊
Xoxo
Nola Team
Highly Recommended – Amazing Customer Service
I had a great experience with the customer service of this online store. After receiving my bracelet, I noticed a small malfunction and contacted their support team via email. They responded almost immediately, were very friendly and professional, and handled the issue without any complications.
They instantly arranged for a replacement and sent me a new bracelet right away. The communication was excellent and the whole process was quick and easy. I can highly recommend this store and would definitely order from them again. 😊
5 March 2026
Unprompted review
Reply from Nola Amsterdam
Hi Magdalena!
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had a great experience with our customer service and that the replacement process was smooth and hassle-free. It’s wonderful to know that our team could assist you promptly and professionally.
Your recommendation means a lot to us, and we truly appreciate your trust and support. We look forward to serving you again in the future! 😊
Xoxo
Nola Team
recommend
beautiful, trendy & waterproof jewellery (looks just like on the pictures). when I ordered, something went wrong with 1 product due to missing stock, but when I contacted customer support, they were really kind, understanding and quick to respond (I was in contact with Michelle) and I even got to replace the missing product with a new one without any extra fees. I would definitely buy again from this website. excellent customer service, nice quality and trendy appearance!
27 December 2025
Unprompted review
Reply from Nola Amsterdam
Hi Katherina!
Thank you so much for your wonderful and detailed feedback!
We’re delighted to hear that you love the jewelry and that it met your expectations in both style and quality. It’s also great to know everything matched the pictures and arrived as expected.
We truly appreciate your understanding regarding the stock issue, and we’re very glad our customer support team—especially Michelle—was able to assist you quickly and find a suitable solution.
Your kind words mean a lot to us. Thank you for your trust and support—we look forward to serving you again soon 😊
Xoxo
Nola Team
Nola is highly recommended
Nola is highly recommended. We had a small issue with the ring lock: after about three weeks, the safety pin attached to the ring broke. We contacted Nola right away and sent them an email with photos. We received a reply within a day, and the very next day a new ring was already sent to us free of charge.
Many companies could learn from this level of customer service. Nola provides excellent service, and we will definitely order from you again.
Kind regards,
Dieter and Barbara
6 March 2026
Unprompted review
Reply from Nola Amsterdam
Hi Dieter!
Thank you so much for your kind words and for sharing your experience! 💛 We’re thrilled we could quickly resolve the issue with your ring lock. Providing excellent customer service is very important to us, and it means a lot to hear that it made a difference.
We can’t wait to serve you again on your next order!
xoxo
Team Nola
A little issue with their bracelet was…
A little issue with their bracelet was perfectly handled by the support Team especially michelle. Many thanks for you Costumer Service and care. The jewlery looks cute aswell
10 March 2026
Unprompted review
Reply from Nola Amsterdam
Hi Matthias!
Thank you so much for your kind words! 💛 We’re glad we could resolve the issue with your bracelet quickly, and Michelle will be thrilled to hear your shout-out. We’re also happy you love how your jewelry looks!
Your support means a lot to us, and we can’t wait to help you again on your next order.
xoxo
Team Nola
Their customer service is excellent
Their customer service is excellent. The products are beautiful. I received my order with a defect and posted a bad review without asking for anything. Their customer service contacted me and after showing them pictures of the defect and offered to send me a replacement. They followed up until the replacement arrived to make sure it was all correct. I will be purchasing again as I'm sure I will be taken care of.
6 March 2026
Unprompted review
Reply from Nola Amsterdam
Hi Maria!
Thank you so much for sharing your experience! 💛 We’re glad we could quickly resolve the issue with your order and make sure your replacement arrived safely. Your trust means a lot to us, and we’re thrilled to hear you’ll be purchasing again.
We can’t wait to serve you on your next order!
xoxo
Team Nola
Beautiful products
Beautiful products, great customer service, and super fast delivery! Thank you :)
6 February 2026
Reply from Nola Amsterdam
Hi Victoria!
Thank you so much for your kind words! 🥰 We’re thrilled you loved the products and the service. Your support means a lot to us! 💛
xoxo
Team Nola
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