NOIRFONCE Reviews 

I ordered sneakers, paid in full. The courier couldn't find my address in a village of single-storey private houses - citing a missing apartment number. The package was then marked as "delivered". Yet I received nothing, noone sign for receipt of parcel.

I provided a sworn statement of non-receipt. I've been waiting 15 business days since they opened an investigation with the carrier. They stopped answering my emails entirely.

The delivery issues are theirs to solve with their carrier not mine. I fulfilled my part: I paid. They did not fulfil theirs: the order never arrived.

Fast and Good quality

Easy to order , fast delivery and good products

I have zero complaints about Noirfonce: the purchase of my Jordan 3 Brazil was handled flawlessly, with instant dispatch and the product arriving in perfect condition. Top-tier service from the store.
Unfortunately, the same cannot be said for UPS—their delivery management was unacceptable. On July 4th, 2026, someone was explicitly at home waiting for the parcel. The driver pulled up right outside the building and, out of pure laziness and a total lack of professionalism, didn't even bother to buzz or check the intercom. At 11:19 AM, he logged a fake "attempted delivery" claiming the recipient was absent, and just 10 minutes later (11:29 AM), he dumped the package at a nearby UPS Access Point to get rid of it.
Due to this driver's absolute incompetence and dishonesty, I had to rush across town right after work to reach the pickup point before its 12:00 PM cutoff. Providing this level of service is a complete joke to paying customers. I strongly urge Noirfonce to formally lodge a complaint with UPS or switch carriers altogether—logistics partners like this ruin the reputation of an otherwise great brand.

Good pricing, neat shipping, rare products

I looked for a pair of New Balance sneakers and GPT show me this online-shop. I received my order in 3 days and was very surprised ) so far so good

Fast delivery and the shoes are beautiful 😍😍. I got them on sale

Excellente chaussures, j’adore la qualité et tout ce qui va avec 🥰✌🏻

Good selection and fast shipping recommended.

Everything was ok, I would give 5 stars but I'm buying in a lot of European stores so I recommend to take care more about the packaging. It's nothing big but as a experience is important. But I'll do another shopping soon cause I love the offer and UX on online store.

DEUTSCH 🇩🇪

Ich habe bei diesem Händler ein Paar Nike Air Force gekauft. Innerhalb des noch laufenden Garantie- bzw. Gewährleistungszeitraums ist ein Mangel an den Schuhen aufgetreten, den ich entsprechend reklamieren wollte.

Leider ist die gesamte Abwicklung bisher äußerst enttäuschend. Der Kundenservice ist meiner Erfahrung nach sehr schlecht und extrem langsam. Auf E-Mails wartet man teilweise sehr lange und auf manche Nachrichten erhält man überhaupt keine Antwort. Dadurch zieht sich eine eigentlich normale Reklamation unnötig in die Länge.

Besonders ärgerlich ist, dass der Garantiezeitraum für die Nike-Schuhe noch bis Oktober läuft und der aufgetretene Mangel daher entsprechend geprüft und abgewickelt werden sollte. Trotzdem wurde mir zunächst mitgeteilt, dass ich mich nicht mehr innerhalb des entsprechenden Zeitraums befinden würde.

Statt die Reklamation im Rahmen der noch laufenden Nike-Garantie bzw. Gewährleistung vernünftig abzuwickeln, habe ich bisher eher den Eindruck, dass der Fall abgewiesen und die Verantwortung für den Mangel von sich gewiesen wird. Genau für solche Fälle sollte eine Garantie- bzw. Gewährleistungsabwicklung schließlich da sein.

Mittlerweile ist mir außerdem ein weiterer Mangel an den Schuhen aufgefallen, den ich ebenfalls gemeldet habe.

Gerade wenn nach dem Kauf ein Problem auftritt, zeigt sich, wie gut ein Händler und sein Kundenservice tatsächlich sind. Aufgrund der sehr langen Reaktionszeiten, teilweise komplett ausbleibender Antworten und der bisherigen Abwicklung meines Falls bin ich mit dem Kundenservice leider überhaupt nicht zufrieden.

Sollte die Reklamation doch noch vernünftig abgewickelt und eine angemessene Lösung gefunden werden, werde ich meine Bewertung selbstverständlich entsprechend aktualisieren.

ENGLISH 🇬🇧

I purchased a pair of Nike Air Force shoes from this retailer. A defect developed while the shoes were still within the applicable warranty period, so I contacted the retailer to make a warranty claim.

Unfortunately, the entire process so far has been extremely disappointing. In my experience, the customer support is very poor and extremely slow. Responses to emails can take a very long time, and some messages receive no response at all. This has unnecessarily dragged out what should be a straightforward warranty claim.

What makes this particularly frustrating is that the warranty period for the Nike shoes still runs until October, so the defect should at least be properly assessed and handled accordingly. Nevertheless, I was initially told that I was no longer within the relevant warranty period.

Instead of properly handling the claim under the still applicable Nike warranty and/or statutory warranty rights, my experience so far has been that the claim is being dismissed and responsibility for the defect is being rejected. This is exactly the type of situation for which a warranty process should exist.

In the meantime, I have also discovered an additional defect on the shoes, which I have reported as well.

In my opinion, the real quality of a retailer and its customer service becomes apparent when there is a problem after the purchase. Based on the very long response times, some emails receiving no response at all, and the way my claim has been handled so far, I am unfortunately very dissatisfied with the customer service.

If the claim is ultimately handled properly and a reasonable solution is provided, I will of course update this review accordingly.

I didnt even get my order

The delivery was good fast,but the box was not good .

Just good schipping and the price was good

Fast delivery & very good packaging!

It was a pleasant surprise that I got shoes I was searching for some time. Easy purchase process and very good communication about shipment status. Thanks!

Excellence and good quality

Thanks for superb fast shipping and service.
I bought Nike air max 1 '07 in mink brown
Just love them.Everything is fine and they are originals.
Package came in double boxing ensuring that original package was safe.
Definitely recommend and surely be ordering again.
Thanks