Nobltravel Reviews 

Don't waste your money! I bought a package that included a checked bag, carry-on and weekender. The product was advertised as nearly indestructible, but it didn't even make it past my first trip . I reached out to Nobl to see if they could help me and the AI boy told me basically I was on my own and would not help me except contact the airline to file a claim. The AI bot, not being a real person, just kept giving me the same script over and over again which was even more frustrating. Unfortunately I am stuck with a suitcase that can't be used and out a lot of money. I am very disappointed in this company and in the products especially since they claim it's nearly indestructible and my luggage was damaged after one trip.

Had the pleasure to work with Grace, a Customer Success Manager at NOBL when I had quality issues with one of the purchased weekend bags. Grace was prompt to assist and provided quick and positive responses turning my sour experience around.

Thank you, Grace for all your support !

Upon first use, the carry-on bag, when checked, was returned from baggage handling with the cup holder torn off. When I contacted the company, they a) ignored me; b) referred me to their AI chatbot, and c) did absolutely nothing about offering a simple replacement part that no doubt BREAKS IMMEDIATELY. Ok bag, really crappy customer service.

The Nobl air subscription which I was not aware was even a thing was charged to my credit card for $140. I immediately canceled the subscription and requested a refund. All I heard from everyone was that it was nonrefundable on repeat from start to finish. I haven’t used the rolling bag yet but judging from the reviews here, I can’t imagine it’s going to be a great experience which would match their customer support. I apparently will take this as a learning opportunity to not buy things online unless it’s from a more reputable retailer. I would recommend going to Goodwill and buying a used piece of luggage before spending your harder money with these con artists.

DO NOT purchase anything from this company under no circumstances. You can find many other quality suitcases and travel gear from more trustworthy companies. NOBL is built to take as much money from you as they possibly can. Where can I start.. let’s start with the predatory marketing. When I went to purchase a suitcase I was bombarded with deals and extra free stuff I can get with the suitcase to entice me into thinking I’m getting a good deal. One “free” item was a NOBL Air (which is there version of an AirTag). This item said it was free but after 2 weeks I found out I was charged for a $150 subscription to NOBL Air?? I would have NEVER added this to my cart if I knew this came with a subscription. Misleading and dishonest. Needless to say I never got any refund for that even though I never used it or wanted it. Also, I saw their 100-day return policy and felt safe in my purchase since I could return it if I did not like the product. Turns out you get 5 DAYS to report a defect so I had no chance to return it even when the suitcase does not roll correctly and part of the wheel fell off. The marketing practices and the way the whole process is built shows me that all of this was premeditated to take as much money from their customers as they can and give them no chance to get it back if they are not happy with the product. I couldn’t be more upset, and now I’m out $500 without any decent help from customer support. DO NOT BUY FROM NOBL. EVER.

Love love love the color of my NOBL,very light to carry ,especially easy to
Maneuver. I travel international & love tell people how easy to carry on. I recommend 💯. Yall not going to regret.

Terrible experience. Terrible quality and service. Avoid at all costs.

I had been struggling with customer service for weeks when I got a text from Jeremy checking in. I explained my frustration and he right handled and sent me what was needed. I wish all representatives were as great as Jeremy!

Very durable and ease of operation

I was lost in customer service no man’s land for days. Jeremy single-handedly save the reputation of NOBL Travel when he reached out via SMS & saved me as a customer! I’d received wrong item but could not get proper help from chat or email. Jeremy got me what was needed & I trust the xchange is underway!

Wow! I first purchased the hot pink Nobl for myself, hubby loved it so I purchased the black for him! Nobl is beautiful and durable; we receive many compliments while traveling.

If it wasn't for LESLIE
..6mths waiting probably would've turned into a full year. My service over the course of Order #433408 has been the most uncanny, unamusing fiasco ever. The frustration was insurmountable & Leslie picked up the reigns & flew Santa Clause's sleigh. Taking weeks vs 6 months. I appreciate her follow through, follow up & feedback after (9/7-9/22) via text vs long lags between emails.

It would be nice to have a telephone number to call customer service. Live chat isn’t very efficient and email is not always monitored.

It is so smooth traveling through airports and lobbies of hotels. Plenty of space, actually too large for me, but a wonderful traveling companion.

I purchased the 28" with the carry on. When I received them I decided to exchange the 28" for another carry on because the 28" was too large. I started reaching out to Nobl on 9/2. After chatting with the bot and establishing the exchange and credit, I was supposed to be connected with a live person. After 40 minutes I could no longer wait and had to leave the chat. The next day I had an email saying sorry for the delay in connecting to the chat and the email confirmed the exchange I wanted and the amount of the price difference. I replied to the email and crickets. On 9/4 I called customer support. After 55 minutes I spoke with Xavier. He was nice and understanding. He sent me a return lable, placed the exchange order and got me a credit for the difference. I received the carry on soon after, but no credit on my CC. I called, not sure of the date, I was told the credit had never been submitted and it would be submitted. Today, 9/26/26, I spoke with another customer service agent and my credit has been "escalated" and I should have it in 3-5 business days. Really disappointed wish I had stuck with an established company that has been around for years like Travelpro. I almost didn't leave this review because maybe I will get my refund next week and I don't want to hurt a company. This is actually the third time I have almost left a review and decided against it. However, I think buyers should be aware of the possibilities if they decide not to keep a bag. Hopefully your experience will be better than mine.

It’s durable. I love the fact that there is no zipper; the latches work great. Fits in every single overhead compartment on Delta planes.

Super happy with my replacement case that arrived today. I was having trouble getting a confirmation that my return was accepted and confirmation on my new one sent out. Brody got in contact with me after I left a few requests for help on Facebook and Bbb site. He asked if I had a resolution to my issue and followed up when it got here. Shipment was very fast once I chatted with Brody. Very happy that nobl came through. Trying to deal with an AI chat is frustrating and it’s reassuring when you can talk to a real human. I will consider purchasing from them again.

Jean Cooper did an amazing job making sure I ordered just what I wanted. She assisted me all the way through the payment process. I purchased a set of Nobl luggage for myself earlier this year. IT IS THE BEST LUGGAGE I HAVE EVER OWNED! My son-in-law admired it when I was visiting them and when I found out my daughter was eyeing a set online, I decided to purchase it as an early Christmas gift for her, which is where Jeane helped.

My experience with NOBL was extremely frustrating. I struggled through the only option readily available which was AI chat. I sent pictures of my damaged carryon. Then literally nothing happened, and my requests for help were unanswered. I finally tried a different tack. I left my cell # and contact info with the AI chat asking it to have a real person contact me. It wasn’t too long after that a real person “Leslie Monroe” contacted me and began the process of getting me a warranty replacement of the defective bag. She was prompt, respectful, and followed up until I received the replacement bag. She is what should have happened from the beginning. My 5 star rating is for her efforts and not NOBL’s warranty protocol, which by and large was abysmal!

I love how light the suitcase is (limiting additional weight to the baggage limit) but it doesn’t compromise on strength. I did get asked by a few people in the airport too about the suitcase. It was the drink holder that I especially appreciated. Having a place for my Starbucks while fumbling through my other bag might seem like a small thing but really it made traveling that much easier