I had initial challenges and manager Brody took charge to make it right- even giving me his nbr. When i ended up with an extra bag he told me to keep it for any inconvenience I went through. He has mo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My Nobl luggage gets lots of compliments and the bells & whistles makes it easy to maneuver airports. Leslie helped me get the suitcase my husband wanted - the cubes are great too.

Reply from Nobltravel
I ordered my NOBL travel package after sharing a bag with my travel partner on our last trip. We did quite a bit of walking with our bags in tow, and the NOBL bags were the most effortless to manage the entire trip. I ordered the complete package with 2 tracking cards, water bottle, weekender, carry on and checked bag and covers with the the promise of on time delivery and satisfaction. What was delivered did not meet up with those promises. I paid for expedited shipping so that my bags would arrive in time for my next trip. My next trip comes around still no luggage. Midway through my 3 week trip, I get a notification that my luggage is being delivered on time according to the shipper. So now my luggage is left outside in the weather for 2 weeks before I can retrieve it. When I get to check my luggage order, all is there except the tracking cards. So I call customer service and speak to Chloe. She tells me that even if I pay for the cards I may not receive one until I pay for the service in advance. Why would I activate a card I don't personally possess? Chloe says she will see what she can do. That was 1 month ago. Yesterday I get a call from Brody, who calls me finds out who I am and hangs up on me. So I call him back. He trys to get out of talking to me claiming he needs my order number. When I tell him I'm driving now and because he called me he should have it right in front of him. He then reads my order number and complete order off to me and asks me if there are any problems he could address. He then offers to sell me a tracking card. I tell him he needs to send me the two I have previously purchased first. He then corrects himself and try to say he will send me 1. Where I have to correct him again and tell him I will accept no less than 2 that I have already paid for. Brody then tells me that 2 tracking cards are on the way. I am still waiting to see how the completion of my order plays out. Meanwhile my email is being bombarded by junk mail offer that I specifically told NOBL not to send me.
I have not used their warranty service yet. But my partner has tried with spotty results. I will do an updated review if I hear back from NOBL, and if I receive my tracking cards.

Reply from Nobltravel
The luggage holds a lot of cloths. Sturdy. Love the cup holder. Have packed a week of cloths in the carryon bag.

Reply from Nobltravel
First purchase - def recommend! Traveled cross country with the carryon and it did great. Ended up checking it because of one planes size and when everyone else’s luggage was coming out the chute at baggage claim mine did not look like a busted can of biscuits! Some bags were half zipped & one had a dangling handle - not my pristine orange piece - AND I got compliments on my daring color choice! I also purchased the vacuum & bag - tough little bag- like what I would imagine a cadaver bag would be like ! Super strong and the little vacuum sucked that thing down to nothing.. and the Vacuum was small enough to pack for the return trip. Awesome purchase !

Reply from Nobltravel
ITerrible- I’m sure he would say it was me, but Brody did. Or listen nor verify anything. I had a carry on bag that arrived damaged. The laptop outside case was detached from the walls it was glued to. I just needed a replacement.
When I contacted Brody, he asked a lot of questions about what kind of laptop etc, which is fine- I get that. But did not really listen, all I needed was a replacement. Should have been a simple call. I also asked for the noble air tags (two) that I had been told I would get with the order. He immediately launched into a spiel about the cost of the tracking- which o knew as I had purchased it for that reason.
All I wanted was the two tags, I will set up the tracking. Why do you think I spent 700 on luggage? I travel 5 days a week and wanted some high quality luggage.
Not a guy fighting me over a 9$ tag and a subscription I paid for. When I sent him the picture, still no apology.
It. Was gross. I did raise my voice which is actually a bit shocking to me, but he was not listening. He was answering questions I was not asking. He was making assumption after assumption instead of just letting me talk or show him and I have low tolerance for people who cannot listen, pause to research, or are in customer service but not skilled in that regard.
All I wanted was a suitcase that was not broken.
As I have asked- I would like someone other than Brody to contact me

Reply from Nobltravel
Jeremy was very helpful.
He reached out to me regarding my order and he has helped make it right.
Waiting on my order now!
Thanks Jeremy for all your help.

Reply from Nobltravel
When called upon for a warranty repair, they went the extra mile to ensure I was taken care of and my suitcase was returned quickly!
Love my luggage and the service!

Reply from Nobltravel
The quality of their Weekender bags is poorly designed and has an awful smell the navigation on their website is overwhelming with a bunch of FAQ questions on every page instead of any helpful links I tried emailing customer service they said their emailing Center has been disabled and to use live chat tried to use live chat and received no answer for 20 to 30 minutes and then inconsistent wait times for responses the return policy and customer service is disorganized. Travelpro, Samsonite and Beis are better alternatives. Also if you try to cancel a refund an order you still get charged 80 to $150 for the return and once an order is placed you cannot cancel it because they have an automatic fulfillment Center if you need to reach customer service the live chat option is your only choice because they disabled email you're fully responsible for the return shipping which is essentially the cost of most of the items on their website which are poorly made overall if you're going to spend a good chunk of money spend it at Samsonite, Travel Pro or beis you'll get better results websites are easier to maneuver and the products are significantly better I ordered the noble mini Weekender bag to compare it with a Samsonite and beis and the difference was substantially less To conclude website customer service and product are not worth your time. I wasted my time and money (covering return shipping) so you dont have too.

Reply from Nobltravel
We are very happy with our purchase. They have traveled well and show no wear or tear.

Reply from Nobltravel
Love my Nook suitcase and travel bag! I travel every week and it rolls smoothly and holds up well. I highly recommended mend all the Nook products!

Reply from Nobltravel
I went on a trip for three days and everything I needed fit into my Nobl under seat carryon. It is durable and sturdy and I love the little extra features like the phone charger and the pop out thing for your water bottle nice design

Reply from Nobltravel
Love the items and Kayla Morgan was great via text!

Reply from Nobltravel
This is the best luggage I have ever owned. I travel a lot and this is the best bag for anyone that travel for business.

Reply from Nobltravel
Customer Support is HORRIBLE! And they claim 100 day return policy but in fact it is a 5 day return policy.
"100-Day Return Policy
We offer a 100-day return window on standard purchases. Items should arrive back in new-like condition, with original packaging, tags, and proof of purchase."
Absolutely 100% regret buying from this comapny

Reply from Nobltravel
Mira Vincent was incredible, professional and intentional.

Reply from Nobltravel
I purchased a package from NOBL that included the Weekender, Check In, Carry on Bag, and Packing Cubes. The products are well made and versatile allowing me to cover any type of trip with the combination received. I found the packing cubes very helpful as well as a utility bag for my toiletries (love the underside compartment). The customer service folks were efficient and helpful.

Reply from Nobltravel
Great suitcases. Smooth wheeling and I love the laptop holder in the carry on

Reply from Nobltravel
On my recent cruise to Alaska on the day of debarkation one of the cruise terminal workers saw my suitcase and asked how I liked it. I told him I love it. I purchased a 28 inch Travel Check In Suitcase for both me and my wife in May of 2025. Since then we have been on 2 round trip flights, 3 cruises and countless weekend trips and they are holding up great. On that recent trip I did have a minor issue with mine and customer service has been exceptional, and Nobl is handling it better than I expected. I can definitely say I’m glad I purchased them.

Reply from Nobltravel
Bestest Luggage I ever also have three weekend lavender and yellow, mint

Reply from Nobltravel
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.