No1 Currency logo
Visit website

No1 Currency Reviews 14,609

•
TrustScore 4.5 out of 5

4.7

Currency Exchange Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 669 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and efficiency, making transactions pleasant. People frequently highlight the excellent service, noting its speed and ease, and many appreciate the competitive exchange rates offered. Ordering and collecting currency is often described as straightforward and quick. However, some customers also noted issues with payment and order fulfillment. A few people experienced difficulties with specific note denominations not being available upon collection, or orders not being ready as promised, leading to inconvenience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Service

People report positive experiences with service. Customers consistently praise the friendly, helpful, and... See more

Price

Customers generally express satisfaction with the pricing, highlighting competitive and often market-leading... See more

Order

Users describe positive interactions with order. Customers found the online ordering process straightforward... See more

Payment

Clients share ambiguous opinions on payment. Many customers appreciate the ease of ordering money online,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I conducted two transaction, handled by Adrian who was fast, efficient and friendly, making the experience a pleasure rather than stressful as I have found in some other exchanges. One matter had to b... See more

Rated 5 out of 5 stars

I ordered a significant amount of Aus dollars on line, and was very pleased that they were available for collection the following day. Not only speedy but also a market leading rate of exchange, altho... See more

Rated 5 out of 5 stars

Friendly helpful humans at your Brighton office who provided an excellent service when we sold back unused currency. Never get that these days at big Banks.

Company details

  1. Currency Exchange Service
  2. Money Transfer Service

Written by the company

No1 Currency makes travel money quick and easy with our competitive rates and speedy service. With a UK-wide network of pick up locations, we're always just around the corner. We also provide Western Union money transfer services in most stores. Rated ‘Excellent’ on Trustpilot for rates and service.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I love using No1 for foreign currency

I love using No1 for buying my currency. So easy to order online and collection at my local store makes the process so easy and straightforward. The service is always excellent with little waiting time and the staff are helpful and friendly.

25 May 2026
Rated 5 out of 5 stars

Collection point for foreign exchange cash

The person at the collection point
"Megan' at the Ashford kent Branch was very professional in handling and dealing with the handing over,of my foreign exchange transaction.and explaining the cash denominations. Thank you 'Megan'

27 May 2026
Unprompted review
Rated 3 out of 5 stars

Having used No1 currency for many years…

Having used No1 currency for many years with no problems and good reliable service I was very disappointed to find out that they are now charging for the paper envelope to put the money in, when you are buying a 1000 euros you would expect them to be supplied in an envelope free of charge,it's not the price it's the principle very very disappointing

25 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look