Nixplay Reviews 

Lou helped me get a smart picture frame reset and it was such an easy, quick, and friendly experience. I appreciate their help so much! Thanks Lou!

Lou was amazing at getting back to me regarding my concerns with my frame. The responses were timely and helpful. I appreciate the customer support that I experienced.

Although at first I was not able to follow the directions provided to me by Joe, the Nixplay helper, when I persisted, he helped me thoroughly through each step until I had all I needed and everything was working as it should. I am very happy with the final results.

Martin was amazing, he didn’t stop looking for ways to help me until I had my Nixplay up & running again! Great service!

Initially loved Nixplay, loved my digital frame & ease of use & unlimited upload of photos, however after a while they changed the terms & conditions about uploads & wanted to charge an annual fee for photos uploads over a small capacity. Really annoyed as one of the main deciding factors when buying the frame was the unlimited upload. Really disappointed they moved the goalposts after the purchase was made.

Our 2014 Nixplay photo frame stopped working and despite very prompt suggestions from Par at Nixplay Support, nothing brought it back to life. He then ordered a new power adapter at no cost which has restored it to full working order. First class service, thank you Par. Would not hesitate to recommend Nixplay.

The live chat with JD was very professional, helpful and friendly. The information I needed was researched and responded to was thorough helpful informative. My first problem was regarding billing. It was researched and assistance provided. The second question was regarding my 3 frames and again, helpful information provided. Thank you. * This format of communication is not easy for many like myself. I would prefer phone conversation but, JD was helpful. I was provided with links for future reference. *Nixplay is a reliable digital frame with app .

I've had a Nixplay frame for several years and look at it every day, so I bought a frame as a gift for my sister-in-law. The delivery was fast and the setup was easy. I had a couple glitches, but tech support was excellent. We loaded several hundred photos from an SD card, and my sister-in-law is thrilled with it.

Works well. Reputable and reasonable.

Do not support this company. I bought several of these frames for family members to share family photos. The frame came with unlimited online storage for photos. It was great. Since then Nixplay, has pulled a bait and switch and now severely limits accounts unless an annual fee is paid. It is illegal under the Canadian Competition Act and there is currently a class action against Nixplan in California on a similar basis. I will follow with great interest and will go out of my way to inform friends and family that this is a disingenuous company that no one should support. There are plenty of alternatives.

Joe from the help desk at Nixplay was exceptionally helpful when I was unable to continue to use my Nixplay Mobile App. I have used Nixplay for many many years and was very very troubled when I was no longer able to access my personal photos. Joe came to my rescue when emailing me with step by step instructions as to how to once again use my mobile Nixplay app. Joe’s willingness to check back to make sure all was working for me embodied his spirit of caring for me and Nixplay as well. Thank you, Joe.

I have had a problem sending pictures to my frame. I have been working with Nixplay for a month. They were patient and diligent each time I reached out to them. I wish there had been a phone number to call to have someone walk me through it. I am close to 80 years old and I find this challenging at times.

I have been inactive for a while, and the very next time I tried to post a photo to my account, I was asked to log in. And here was a problem: I did not have my initial email any longer, and my new email did not work. So I needed help, I contacted Nixplay support and the very next day I received an email from Martin with clear instructions on what to do, and it worked!!!
Martin was very nice, supportive, understanding of my concerns, and certainly knows his stuff.
What else does the customer need, right?
Thank you, Martin!!!

I have owned Nixplay for many many years for 1800 pictures on it never had to pay for any being that they’re my pictures. They decided many years later that they were going to charge for anything over 500. Well my pictures are covered in red with a lock sign on them and I’m unable to reload them back onto my phone. This company has stolen and has my intellectual property locked. It is disgusting that they did that. I don’t think that they should’ve been allowed to and I think a class action suit should be called for you can’t advertise something and then years later determined to stop allowing people to put an unspecified amount of pictures on their screen. There is no date to specify. I’m just angry about it and writing a horrible review. I hope what they have done leads them to go belly up.

I have always found Nixplay support to be excellent. The current experience form Par was no exception. Excellent communication, understood the issue well and presented the solution in a kind & friendly manor.

Par was super helpful! I accidentally including the wrong shipping address on my order, and within minutes of reaching out Par was able to correct it for me. I really appreciate the quick and efficient customer service

Very prompt response to my first email with clear instructions regarding the steps to resolve the issue.
Great customer service!

Had a problem with my account and contacted the support center and heard back from them in less than one day. They helped me quickly and efficiently, makes me love my frame even more. Thank you,I so appreciate your help!

I was having difficulty uploading new photos from my iphone. After contacting Nixplay, JD was assigned to my case. After a few email exchanges, JD sent a step by step tutorial that worked. He knocked it out of the park. Kudos to JD and the support team at Nixplay.

Wow - had my Nixplay for a number of years - absolutely love it looking at my memories.
Was devastated this morning to find it was not working …..
Contacted Joe at the Nixplay support - a few emails later and my memories are back.
Fantastic product but even more amazing was the support I received - no AI bot giving platitudes - clear concise instructions on how to reset and update my frame - thank you Joe 🙏