Nixplay Reviews 

JD went over and about today for me. I had tried to get this resolved for days and he listened, understood, care and helped me. We need more JD’s in today’s work force.

Many years ago these digital frames (with unlimited free storage) were great and the best in a market. And, like many others I purchased 3x Nixplay frames at 'great expense' to use their ‘free’ unlimited picture storage offered with the digital frame purchases.
Unfortunately, Nixplay then introduced a subscription fee to continue using the unlimited picture storage or continue without subscription but having to 'remove 80%' of my photos? This is not acceptable!

Now, I’m using a (cheaper) Apple TV box and uploading ‘unlimited’ pictures for ‘free’ to my large higher resolution TV screens around the home. This is a far better product which can be setup to show pictures while on standby. Plus all the other great product features offered with this Apple unit!

The small Nixplay picture frames (with free reduced 500MB of storage) can no longer receive new pictures and are destined for the bin!

Martin was so helpful and patient with me during my recent problem with Nixplay. He helped me every step of the way.

Martin responded quickly with instructions on possible ways to lower the volume on my NixPlay. I was very pleased with his help!

Excellent customer service. They were very helpful when I had inadvertently added an extra account in an attempt to change an old email address. They helped to cancel the one account and keep all the photos. I'm good to go. They quickly resolved my problems and walked me through what I needed to do. I did buy the unlimited package after several years of having sufficient space for many photos. Worth the $29.99 price for me rather than buy a new Nixplay or other smart photo frame.

Martin was quick to respond and super helpful getting my needs taken care of.

i had a problem with remembering my password, as soon as we contacted the company we were answered to by Maris who handled my problem very efficiently.

I had a problem with my account , i contacted the support team and Martin was very helpful and the problem solved. i should mention that I contacted on a late Friday afternoon and Ive got instructions on Saturday(weekend) which it was a surprise. Thanks

Lou was amazing...He helped me troubleshoot and solve my issue in no time. He also followed up to make sure my frame was working correctly and to find out if I had any other needs. Nixplay has some of the best customer service of any company I've dealt with in recent years. Most "customer service" is phone trees and endless transfer to a void with no resolution. Not Nixplay! Thanks again, Lou!!

I used the wrong email address when I took out a "Plus" subscription, so I couldn't activate it on my frame.
I contacted the helpdesk and JD was absolutely fantastic in helping me sort out my mistake.
Great service and we love the Frame!

Martin was really helpful and professional as he assisted me with my issue.

Lou was great. He responded to my concern with a detailed description of what I needed to do to solve the problem. Thanks Lou!

I sent an email request for help about changing my wifi connection and got a response on the next business day. The response from Lou was spot on and gave me the necessary directions to fix the issue I was having.

Very quick and friendly customer support Agent Joe. I‘m very happy and enjoying Nixplay.

A quick, detailed and easy to understand response. Easily able to correct the problem with the information provided. Much appreciated!

I had received the photo frame as a gift. I could not figure out how to set it up in order to upload photos from my computer. Joe at Nixplay was able to answer my email questions and answered back with step by step instructions (that were not intuitive) which helped and I was able to get the thing working just fine. Great customer service!

My digital frame stopped working I bought it a few years ago, customer service were really helpful figuring out what the problem was and sent me a replacement lead (no charge) all working perfectly again!

Martin was fast to respond and very helpful. Gave complete instructions to correct the issues I had.
Much appreciated!

Excellent customer service provided by JD ensuring that my photo frame was working correctly.