NIO Cocktails Reviews 

1,628
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the cocktails' excellent quality and delicious taste, often comparing them to bar-served drinks and appreciating the wide selection. Many find them perfect for gifts and personal treats, noting the innovative and attractive packaging. Exceptional customer service is frequently highlighted for quick responses, helpfulness, and efficient issue resolution, making interactions pleasant. Prompt service and timely delivery were also experienced by many. However, some customers noted delivery issues, including damaged packages or non-arrival, often blaming the courier service. A few also found items missing or struggled with gift identification due to plain packaging, and some experienced unresponsiveness from customer service.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the cocktails as delicious,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing issues such as damaged packages,... See more

Order

People report ambiguous experiences with order, with many customers praising the ease of ordering and the... See more

Quality

Reviewers highlight positive aspects of quality, noting that the cocktails taste as though freshly made by a... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my 20 something children who suggested I should buy cocktails for their visit…at my expense of course! Easy to order albeit I hadn’t heard of many of them apart from classics such as Whisky S... See more

Company replied

Rated 5 out of 5 stars

I have been ordering from NIO for a number of years - mostly as treats for friends and family. The cocktails are easy to order and always appreciated. For the first time ever, there was a problem with... See more

Rated 5 out of 5 stars

I recently ordered a pack of cocktails, and an ice cube tray. Realised that only the ice cube tray had been delivered. I popped an email over explaining the situation, and within an hour, o had a resp... See more

Rated 5 out of 5 stars

Quick delivery & swish packaging (great for bringing over to a mate for sharing - without lugging a big bottle around). Lovely, unusual concoctions, which are rather potent, whilst not being sickly... See more

Company replied


Company details

  1. Beverage Distributor

About NIO Cocktails

Written by the company

NIO means - Need Ice Only. Choose from our cocktail menu of over 20 pre-mixed premium cocktails delivered straight to your door. Enjoy the art of quality mixed drinks with award-winning cocktail mixology and inspiration. DISCOVER NIO

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(1,628)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous cocktails they really are

Brought 6 different cocktails for a dinner party i was hosting for my lovely friends 60th ....brought these to have after dinner ....they went down a treat.....a proper cocktail....deep in taste....and good measures ....everyone was impressed with the cocktail id tailored to them .....they have a good selection to choose from and they come beautifully packaged so I will be buying again ...really nice also as presents thank-you Nio cocktail

1 November 2025
Rated 5 out of 5 stars

Amazing quality and service…

Apart from the fact these are amazing quality cocktails which I've ordered a few times now for myself and gifts my last delivery arrived damaged, but one quick email to the company resulted in a prompt reply and replacement arrived 3 days later. First class service. Give them a try . Fantastic

28 October 2025
Rated 1 out of 5 stars

Do not buy three Big Party Boxes as…

I preferred three Big Party Boxes as Xmas gifts. I received a delivery box full of grey packets. Absolutely awful. Have received NIO many times as gifts and also purchased as gifts and always been very satisfied. I want to return these, receive a refund or be delivered a suitable alternative. I have left messages and emails but nobody is contacting me back

28 October 2025
Rated 5 out of 5 stars

Brilliant company

Brilliant company. I had a problem with my delivery and e mailed them. Got a prompt reply and all sorted . Great product (have ordered before)
Can't fault their customer service 😊

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Loved that I make a 'pick and mix' box

Loved that I make a 'pick and mix' box. The products are great - very close to a proper cocktail made in a bar. Good value, great product and really quick delivery. Will be using again!

26 March 2025
Rated 5 out of 5 stars

Wonderful service.

My original order never arrived presumably lost in transit by Evri. I contacted customer care through live chat and they were wonderful. They responded immediately resent the order which arrived the following day. I have not tried the cocktails myself as they have been purchased as a present. However, having ordered and tried NIO cocktails before I have no doubt that they will be just as lovely.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Unfortunately my last delivery box was…

Unfortunately my last delivery box was damaged (by the courier I assume) which caused a leakage. Contacted the team at NIO who were very responsive and dealt with the matter effectively and efficiently. Many thanks for a wonderful service.

24 October 2025
Unprompted review
Rated 1 out of 5 stars

Delivery never arrived.

Delivery never arrived.
Not getting anywhere with customer service.
No phone number to speak with customer service.
Have emailed with attatched information but still not luck.
Not a happy customer. Was meant to be delivered by Evri, good luck with getting your orders!!!

29 September 2025
Rated 1 out of 5 stars

Empty boxes delivered

The cocktail packages were delivered EMPTY. I paid almost £50 and can't even get a response on the chat line nor by email.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

The service from this company is…

The service from this company is exceptional .My order arrived damaged in transit - I sent an email to Nio and they replied within 5 minutes, despatching a replacement on a next day delivery!!
They were efficient, helpful and so polite it was a real pleasure to talk to them !!
The product itself is delightful and perfect for a special gift - I will be ordering again without hesitation.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Evri lost the original order

Evri lost the original order . Contacted Nio who resolved the problem within the hour with a replacement and using different courier .
The products are fantastic and have ordered from Nio several times.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

The product is delicious and the customer service is beyond expectations. I have had problems with deliveries that were not the fault of Nio but they have resolved the issue immediately.

10 October 2025
Unprompted review

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