SharkNinja UK logo
Visit website

SharkNinja UK Reviews 

52,881
•
TrustScore 4.5 out of 5

4.5

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 10,295 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and high-quality appliances, noting that orders often arrive the very next day in secure packaging with automatic warranties. Consumers also deeply appreciate the responsive customer support team, who quickly handle replacements and provide helpful assistance whenever unexpected problems occur. However, some reviewers were not happy with the delivery service, noting frustrating instances where packages were severely delayed or mishandled by the courier. A few people additionally mentioned receiving products with minor defects or experiencing unexpected difficulties when trying to resolve warranty issues.

What people talk about most

Product

Customers expressed great satisfaction with the product, frequently praising the fast delivery, user-friendly... See more

Delivery service

Consumers find delivery service to be exceptional, frequently praising the remarkably fast next-day arrival... See more

Quality

Reviewers highlight positive aspects of quality, noting that goods are excellent and build quality is... See more

Order

Reviewers express great satisfaction with the ordering process, highlighting the intuitive website,... See more

Service

Users describe positive interactions with service, highlighting fast resolution of issues and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent warranty claim sorted. Battery had gone faulty, had to raise RMA fir return through Argos. Unable to contact Argos through phoneline or emaik. Emailed Sainsburys customer services, no reply... See more

Rated 5 out of 5 stars

Delivered less than 24 hours later. Web site easy to navigate, item in stock so no delay there. Bought for a gift and the recipient delighted. The only thing to say is I signed up for text update del... See more

Rated 5 out of 5 stars

Bough Ninja soup maker , as first order got a discount which gave a good saving . I had thought it may be a few days for delivery , later the same day I got updates and then the items was deliver... See more

Rated 5 out of 5 stars

We managed to damage the cable on our new shark vacuum cleaner. We phoned Shark and actually got through straight away to a very helpful person. We explained what had happened and then received the fr... See more

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

53K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(52,881)

10,462 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service

Shark responded really quickly to my enquiry regarding non charging of my PowerDirect robot - arranging a replacement under warranty that arrived the next day.

19 September 2026
Rated 2 out of 5 stars

Not the best experience

Not the best experience, unfortunately. This is my second purchase of this replacement part which quite clearly indicates a weak point in their design. The part in question is the wand from the NZ691UKT.
The company themselves seem fairly prompt on shipping products out, but I am still waiting now on my replacement part after 3 days because the delivery servive (DPD) 'keeps missing me' even though I work from home. Its just not true.
Disappointing.

20 September 2026
SharkNinja UK logo

Reply from SharkNinja UK

Hi there,

Thank you for taking the time to share your feedback. We're sorry to hear your experience has been disappointing.

We appreciate your comments regarding the wand and understand your frustration at needing to purchase the same replacement part more than once.

We're also sorry to hear that you have not yet received your latest order. We can see that the parcel is currently being held at the courier's depot, which may have impacted the expected delivery timeframe.

We understand how frustrating delays can be, especially when you're waiting for a replacement part to get your vacuum back up and running. If you continue to experience issues receiving your parcel, please don't hesitate to contact our Customer Service team and we'll be happy to look into this further for you.

https://support.sharkninja.co.uk/contact-us

Kind regards,
SharkNinja UK

Rated 5 out of 5 stars

The Shark Pet Pro

The Shark Pet Pro arrived swiftly. Tracking was correct and it far exceeds expectation! Fantastic lightweight versatile vacuum, and extracting loads of dust our Henry had missed

22 September 2026
Rated 2 out of 5 stars

Not recommend this product

This is the 4th time you've had to send a replacement part a 1 time a whole new hoover . If it was not covered by a guarantee I would not recommend this hoover as every part has been replaced. Battery, motor, brush head,wand.

22 September 2026
SharkNinja UK logo

Reply from SharkNinja UK

Hello Roy,

Thank you for taking the time to share your feedback.

We're very sorry to hear about your experience and understand how frustrating it must be to have required multiple replacement parts and even a full replacement vacuum. This is certainly not the level of quality or reliability we aim to provide for our customers.
While we're pleased that our warranty has allowed us to support you with replacements when needed, we completely appreciate your concerns regarding the number of issues you've experienced. Your feedback is valuable and will be passed on to the relevant team for review.
If there's anything further we can assist with, please don't hesitate to contact our Customer Care Team.
https://support.sharkninja.co.uk/contact-us

Kind regards,
SharkNinja UK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look