Excellent warranty claim sorted. Battery had gone faulty, had to raise RMA fir return through Argos. Unable to contact Argos through phoneline or emaik. Emailed Sainsburys customer services, no reply... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Delivered less than 24 hours later. Web site easy to navigate, item in stock so no delay there. Bought for a gift and the recipient delighted. The only thing to say is I signed up for text update del... See more
Bough Ninja soup maker , as first order got a discount which gave a good saving . I had thought it may be a few days for delivery , later the same day I got updates and then the items was deliver... See more
We managed to damage the cable on our new shark vacuum cleaner. We phoned Shark and actually got through straight away to a very helpful person. We explained what had happened and then received the fr... See more
4.5
Excellent
53K reviews
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Basically I received my order within…
Basically I received my order within 24hrs of ordering it. That’s service
23 September 2026
Bought when there was an offer on the…
Bought when there was an offer on the bottles, keeps everything super cold and Fast delivery,
23 September 2026
Easy to order and fast delivery
22 September 2026
Good delivery time and easy returns…
Good delivery time and easy returns would use again
23 September 2026
Excellent service from selection of…
Excellent service from selection of product ease of purchase and a very fast delivery I would highly recommend using ordering from Shark Ninja.
23 September 2026
Easy Ordering
Again, ordering on line is so easy, once you enter the model number it takes you straight into the site, then you can select your option, look down the list until you find what you need. Item was delivered the next day, nice and speedy, very happy with the service.
23 September 2026
Good overall
Good information, fast delivery.
Very good carpet cleaner.
Very pleased with it.
23 September 2026
Esay of ordering delivery in a couple…
Esay of ordering delivery in a couple of days.
23 September 2026
Great experience from Shark
Great experience from Shark, order arrived the day after I ordered, easy to find what i needed on the website and ordering and tracking was easy and informative
Very impressed
23 September 2026
I had been looking for a slow cooker…
I had been looking for a slow cooker and stumbled across the ninja website! Amazing deal on the 8 in 1 slow cooker so I hit the check out button. This was a 5:20pm Saturday evening....... my ninja slow cooker arrived the next day!!!! Using for the very first time today, currently cooking a bbq'd pulled pork and so far I am very impressed!
22 September 2026
Very prompt delivery as promised and…
Very prompt delivery as promised and package securely and safely delivered.
22 September 2026
Great purchase, easy to order
Easy order process and next day delivery. Also, it was on offer. Purchased as a gift, daughter is very happy.
23 September 2026
Ordered replacement filters 10AM…
Ordered replacement filters 10AM sunday, they arrived 9AM the next day. Fantastic work everyone!!
23 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great Product just not delivered to me.
22 September 2026
Reply from SharkNinja UK
Hi Anthony,
Thank you for sharing your feedback. We're so sorry to hear that you have not received your Ninja order. We understand that delivery plays a big part in your overall experience, and we can appreciate how disappointing and frustrating this must be.
We would love the opportunity to investigate this and help get the matter resolved. Please reach out to our Customer Care team via the link below with your order details, and we'll be happy to look into this further for you.
Your satisfaction is very important to us, and we appreciate you bringing this to our attention. We look forward to assisting you.
https://support.sharkninja.co.uk/contact-us
Kind regards,
SharkNinja UK
Excellent customer service service and…
Excellent customer service service and very rapid delivery. First class
23 September 2026
Poor delivery service
The actual ordering was good, but completely let down by your delivery (DPD).
We were told that our parcel was left in our safe place, it was actually left on the side of the road about 300 meters away - awful!! Anyone could have picked it up.
Good product though.
22 September 2026
Reply from SharkNinja UK
Hi there,
Thank you for taking the time to share your feedback.
We're pleased to hear that the process of placing your Ninja order went smoothly; however, we're very sorry to hear about your delivery experience.
We can completely understand your concern and frustration after being advised that your parcel had been left in a safe place, only to discover that it had been left elsewhere in an unsecured location. This is not the level of service we expect, and we appreciate how concerning it must have been knowing that anyone could have picked up your parcel.
We understand that delivery issues can have a significant impact on your overall customer experience, and we regret that this situation detracted from what was otherwise a positive ordering process.
We'll be sure to share your feedback with the relevant teams, as comments like yours help us identify areas where improvements can be made. Thank you again for bringing this matter to our attention.
Kind regards,
SharkNinja UK
Great products that do exactly what…
Great products that do exactly what they claim. The latest vacuum I got is so powerful. The amount of dust/dander etc I picked up
Was crazy. Fantastic pet vacuum that I picked up on sale price along with 15% discount on top. Delivery was 3 days but that was down to the delivery service who didn’t deliver on time but 2 days delivery is what is advertised
18 September 2026
I’am very happy with the assistance…
I’am very happy with the assistance received from Shark Customer Service.
A part of my vacuum was broken,I contacted them and in the next three days they sent me the replacement part.
Thank you!
21 September 2026
Very fast service
Very fast service. Product was as stated, it was well packaged. Another quality of ninja services.
23 September 2026
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