Excellent warranty claim sorted. Battery had gone faulty, had to raise RMA fir return through Argos. Unable to contact Argos through phoneline or emaik. Emailed Sainsburys customer services, no reply... See more
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Delivered less than 24 hours later. Web site easy to navigate, item in stock so no delay there. Bought for a gift and the recipient delighted. The only thing to say is I signed up for text update del... See more
Bough Ninja soup maker , as first order got a discount which gave a good saving . I had thought it may be a few days for delivery , later the same day I got updates and then the items was deliver... See more
We managed to damage the cable on our new shark vacuum cleaner. We phoned Shark and actually got through straight away to a very helpful person. We explained what had happened and then received the fr... See more
4.5
Excellent
53K reviews
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Shark and Ninja are my absolute…
Shark and Ninja are my absolute favourite company , if you ever have any issues with any of their products , they are dealt with quickly and efficiently , the only issue I have with Ninja , is I can’t stop buying them lol , a lot of my friends have bought and even they can’t stop at one only , don’t hesitate just buy you will not be disappointed
23 September 2026
Delivered within 2 days of ordering…
Delivered within 2 days of ordering packed well excellent product as with other ninjas I own
22 September 2026
So easy and fantastic delivery
23 September 2026
May use AI-assist with repliesRead more
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Not yet recieved my product.
Not yet recieved my product. Ordered sunday, dpd expecting parcel but yet no update
23 September 2026
Reply from SharkNinja UK
Hello there,
Thank you for your review.
We're very sorry to hear that you have not yet received your product. We understand how disappointing it is to place an order and then see no updates from the courier while waiting for your delivery. We sincerely apologise for the frustration and inconvenience this has caused. This is not the experience we want for our customers. Please contact our Customer Service team using the link below so we can review your order and investigate the status of the delivery.
https://support.sharkninja.co.uk/contact-us
Kind Regards,
SharkNinja UK
I can’t fault shark I’d only had the…
I can’t fault shark I’d only had the vacuum for a few months when the battery wouldn’t charge. I couldn’t find my receipt to take back to where I’d bought it from. I rang shark didn’t question anything and sent out a new battery. That arrive only for that not to charge either. I rang back and they then sent me a new charger saying I didn’t need to send the new battery back. The sent me about 4 other replacements of different thing to do with my hoover. Amazing call taker and firm. The delivery happened both time the very next day on both occasions
23 September 2026
Fast delivery
23 September 2026
Great customer service
Good website. Great products. Great prices and next day delivery.
23 September 2026
I purchased a Shark DuoClean Corded…
I purchased a Shark DuoClean Corded Stick Vacuum from Amazon on 26 November 2025. I use this vacuum to clean the upstairs of a two bedroom house. Yesterday, at 10 months old, the wand completely snapped from the motorised floorhead! I did try to send for repair via Amazon but apparently I would be charged to return it. I then attempted to send a message to Shark via their website but received no confirmation that the message was actually received by them, hence my complaint here. How flimsy are these vacuums? Paying £139 for 10 months use is ridiculous!!!
23 September 2026
Unprompted review
Reply from SharkNinja UK
Hi Joy,
Thank you for taking the time to share your experience. We're really sorry to hear this has happened, especially after only 10 months of use. We completely understand why you'd feel disappointed, and this certainly isn't the experience we'd want for you.
We'd love the opportunity to look into this and help get your vacuum back up and running. Please get in touch with our team using the link below or call us on 0808 109 1167, and we'll be happy to review the issue and find the best way forward.
https://support.sharkninja.co.uk/contact-us
We look forward to hearing from you and helping resolve this.
Kind regards,
SharkNinja UK
So helpful
So helpful, made getting a replacement part super simple. Spoke to a real human on a SUNDAY & delivery was super fast I always sing Sharks customer services praises. 2nd to none. Well done team Shark!
20 September 2026
Great speedy service kept up to date on…
Great speedy service kept up to date on delivery and photo of drop off
23 September 2026
so,it took a little time to resolve,but…
so,it took a little time to resolve,but after raising a complaint about the draws going rusty,it seemed my Fryer was still under warranty, unfortunately the draws that matched my colour were not in stock,but after a gentle reminder a few weeks later i was told the drawers were still not available and i was offered a completely new fryer in silver f.o.c,very impressed
23 September 2026
Absolutely brilliant service
Absolutely brilliant service. Really cannot fault the entire process from the ordering to the delivery.
23 September 2026
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