SharkNinja UK Reviews 

52,606
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 9,364 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service, noting that packages arrive right on time or even the very next day. People also appreciate the supportive customer service team when dealing with warranty replacements or general inquiries. Consumers are thrilled with the high quality of the appliances, highlighting their impressive performance and straightforward online ordering. However, some people mentioned experiencing frustrating delivery delays, missing courier updates, or occasionally receiving incorrect replacement parts. A few reviewers also noted occasional issues with damaged packaging, missing tracking information, or items arriving in a used condition.

What people talk about most

Product

Consumers find product to be positive, highlighting great value and excellent build quality. Many reviewers... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with the excellent build and... See more

Order

People report mixed experiences with order processes. While many consumers praise the very fast service,... See more

Service

Customers consistently note positive experiences with service, highlighting outstanding support and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called Shark customer support as I had been having issues with my shark upright vacuum cleaner. I had already gone through the troubleshooting manual and still had an issue. The item was within the wa... See more

Rated 5 out of 5 stars

First class service. Our 6 month shark hand held cleaner failed to work after a Full charge. So we reported to you and completed a fault summary on line. You immediately replied and sent us an email... See more

Rated 5 out of 5 stars

My order was showing as delivered but it had not been delivered. The photo the courier took was not my address. Shark Ninja sorted this and within 24 hours I had my delivery. Fantastic customer se... See more

Rated 5 out of 5 stars

I ordered on the Saturday and it came on the Sunday! The vacuum its self is just what I expected and pleased that the battery life enables me to vacuum the whole house (3 bedrooms) as this is the firs... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

53K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(52,606)

10,101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing web form

Absolutely amazing web form. Easy to navigate;found product.
Bought as a birthday present.
Now started something as everyone wants one. Grab yours before I grab mine as they might sell out
#ninjaslowcooker#onepanwonder#mumlifemadeeasy#dadlifemadeeasy
If you’re a student, I would also recommend.
Super fast delivery - order by lunch received the following day (morning)

19 September 2026
Rated 5 out of 5 stars

easy to order

It is so easy to order . The product is packed and sent immediately . I have several Shark products and I can recommend them . They are reliable and well made . I have not had a chance to use this product yet, but I’m sure it will live up to the standard of the others.

21 September 2026
Rated 1 out of 5 stars

sent wrong item

sent wrong item thats now been collected(that was easy to be fair) do not seem to be in as much as a rush to send replacement

21 September 2026
SharkNinja UK logo

Reply from SharkNinja UK

Hello Andy,

Thank you for taking the time to leave a review.

We're pleased to hear that the collection of the incorrect item was arranged smoothly. However, we're sorry to hear that you're disappointed with the progress of your replacement order. We understand how frustrating it can be when a resolution does not seem to be moving as quickly as expected, particularly after the incorrect item has already been returned. This is certainly not the experience we would want for our customers. Please contact our Customer Service Team using the link below so we can assist you further and provide an update on your replacement order.

https://support.sharkninja.co.uk/contact-us

Kind regards,
SharkNinja

Rated 5 out of 5 stars

Fantastic customer service

I bought the Shark FlexStyle in December 2024. It recently stopped working so I contacted customer service by filling out the online form. It was a Sunday so I wasn’t expecting a reply for a few days. Within 5 minutes of submitting the form, I had an email to confirm they’d be sending me a replacement. It is now the following day and I have received my replacement! Took about 24 hours to have it in my hands from submitting the customer service form. Genuinely great service and very helpful representatives. Whilst I’m a little disappointed my product broke so quickly (less than 2 years ownership), the warranty on the product means I didn’t have to pay a thing to have it replaced. So happy with the service I have received and would order from here again

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Shark Turbo blade.

Shark Turbo blade.
The item in question had been out of stock.
I was advised immediately when it became available.
Order process very effective and a speedy delivery.
Very impressed.

21 September 2026
Rated 4 out of 5 stars

The process went very smoothly and…

The process went very smoothly and quickly until the machine was unboxed to find the water tank shattered. Looked like someone had kicked the box (?) Replacement arranged following sending proof of damage and unit identity via photos. Item now working well although not yet got coffee beans.

18 September 2026
Rated 4 out of 5 stars

Decent price and very fast delivery but!

Decent price and very fast delivery
It would be helpful if the retailer specified the depth of the pan. Sadly I misinterpreted the website description of height as being the depth of the pan - it was actually the base to the top height of the handle

21 September 2026
Rated 5 out of 5 stars

Absolutely amazing customer service team

Ordered new turbo fan as a gift for my wife who is an NHS nurse, was delivered next day. Excellent service. my wife then informed me of blue light discount, which I had missed out on. I contacted customer service and they immediately retrospectively credited my account with the discount. Absolutely amazing customer service team.

20 September 2026
Rated 5 out of 5 stars

The ordering process was easy and the…

The ordering process was easy and the item arrived in the time given. Communication during the delivery process was good keeping me informed at each stage of the delivery. A good experience and I would use again.
Haven't used the item yet which was a upright steam mop.

21 September 2026
Rated 5 out of 5 stars

Excellent service

Excellent service . Ordered Friday arrived Saturday . Updated throughout whole process from ordering , dispatch too delivery .one happy customer.

21 September 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look