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NineLife Australia Reviews 

564
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast, efficient shipping methods and friendly communication provided throughout their entire purchasing journey. Many consumers also appreciate finding unique items that arrive safely in good condition and on time. Some reviewers were not happy with unexpected customs fees, lack of communication, and significantly delayed shipping times from overseas. A few other people also felt that receiving damaged goods, missing parts, or non-working units was quite frustrating to deal with. People mentioned that resolving these service issues took an excessive amount of effort when contacting support.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers reported receiving items in great... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Service

Reviewers highlight positive aspects of service, frequently praising quick shipping, helpful support, and... See more

Order

Consumers find order to be ambiguous, with many reviewers praising the smooth purchasing process, prompt... See more

Quality

Customers consistently note mixed experiences with quality, as while some reviewers express great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like their range of products and the overall service was good. However my package got redirected multiple times, and I never found it very clear on the purchasing process that I'd be waiting for d... See more

Rated 5 out of 5 stars

Was really concerned the the insulin cooler travel case wouldn't stay cool enough (2 to 8 degrees celsius), but after 19 hours my meds where still in the range.

Rated 5 out of 5 stars

Very prompt delivery from US to NZ over a very busy time period. I have found the bamboo stool pieces ( assembly required)at $ 113 broken and coming apart before it could even be assembled. No poi... See more

Rated 5 out of 5 stars

The mark of a good company is how they react when something goes wrong. A courier damaged my parcel, and NineLife could not have done more to resolve the issue, even though not their fault. They were... See more

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

564 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(564)

139 reviews in the last 12 months

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Rated 4 out of 5 stars

The product was reasonably priced and…

The product was reasonably priced and the shipping cost in Israel was minimal.
But it took a whole month to receive my order, which didn't make sense for a local delivery to an address 2 hours away from you.
Only after 3-plus weeks (when I called the Israeli customer service number... and got routed to someone in India...) did I discover that the product needed to be imported first, and then shipped to me from the local NineLife branch. It would be good to let customers know about this up front when they order it.
I should also mention that the tracking option did not work. Every time I tried to track the shipment with the link you provided, the only info was that my "purchase was confirmed" (and this date - which should have been Sept. 16 - changed several times to match the date I was checking it). So it would be good to make that truly functional.

16 September 2024
Unprompted review
Rated 4 out of 5 stars

World Tour Delivery

I always try to shop environment friendly, so Im a bit surprised to find out that the product I bought has an origin in Thailand and Nine Life is based in BKK .. but .. the product has made a "detour" to USA before delivery to me here in Thailand.. !!

9 October 2024
Unprompted review
Rated 1 out of 5 stars

Scheme

The company which is incharge of deleavering supermarket assortment to your home, by piking it up by limousine obviously, with private driver. Other ways there is no explanation how bottle of mustard solled in Aldi for 9 franks on their online shop costs 51 CHF.... "Maille Olda Style" you can check on your own.

2 October 2024
Unprompted review
NineLife Australia logo

Reply from NineLife Australia

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Rated 4 out of 5 stars

I’ve ordered products that only available in the US

I’ve ordered products that only available in the US and received them a month after ordering. The packaging somewhat not good enough but I guess it’s from the seller (not NineLife). I hope next time order will be better so the product will be received in a perfect condition.
Overall I’m satisfied ordering from NineLife and hope there’ll be much more variety of products offered on its website. Customer support responded in a timely manner and gave good solution/answer to customer queries.

1 October 2024
Unprompted review
Rated 3 out of 5 stars

Short expiry of product

Customer service kept me informed when my order was shipped. However it was not clear to me when I placed my order that it must be shipped from US. It was also not clear if then I would be subject to Swiss Customs charges.
All worked well in the end, but I find it odd that a distributor does not keep some stock on hand.
The product I received is also expiring in 3 months- so I will need to do a lot of self testing before the test strips expire.

2 October 2024
Unprompted review
NineLife Australia logo

Reply from NineLife Australia

Dear Customer,

We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

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